Description

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Position Details:
• Title: Estimating Sales Representative
• Locations:
o Goodyear, AZ (west suburb of Phoenix)
o Mountain Top, PA (near Scranton / Wilkes-Barre)
o Troy, OH (**only consider if previous experience)

• Travel/Schedule: You generally will work standard day-shift hours Mon-Fri, though plenty of optional overtime is available.
o In-office training period followed by a transition to a hybrid role (3 days in/2 days out). Must be a commutable distance from the location.
• Compensation: $22.00/hr (some leeway for industry experience)
o Bonuses/Additional Compensation: quarterly and annual bonus opportunities
• Benefits: Company offers an industry-standard, comprehensive benefits package that includes Medical / Dental Insurance; Life / AD&D Insurance; Flexible Spending Accounts; Short- and Long-Term Disability; Vacation/Vacation Purchase; 11 annual holidays; Tuition Assistance; 401K with employer match; etc
Position Description: In this role, you would be responding to customer requests regarding parts, sales, warranty issues, and technical support on all products provided by CornellCookson. To be successful in this role, you MUST have an outgoing, customer-service personality. You will be interacting with them regularly, so patience, good communication and problem-solving skills, and technical savvy are critical for success. Some specific responsibilities include:
• Maintain and use competitive pricing information for use in quoting.
• Provide assistance to customers with regards to specification interpretation, write appropriate RFI’s, and quotations, be empowered to close jobs within established guidelines, and resolve customer issues. Inform and engage the customer in the proper application of our products, within regulatory standards.
• Review requests for quotes and estimates; generate quotes/estimates using company sales strategies; remain knowledgeable and up-to-date with all product lines. Meet and exceed group sales targets.
• Work independently or with an outside sales force to ensure information is correct before order entry, to close orders, and to provide revenue management.
• Generate reports as required to track bookings, revenue, close-ratio, RFI logs, quote follow-up logs, and contributions.
• Assist in new customer prospecting and new customer assimilation; foster mutually beneficial relationships with existing distributors and new accounts. Promote and teach Company sales strategies at every occasion.
• Assist all departments in efficient communication with internal and external customers; maintain positive customer, vendor, and coworker relationships.

Requirements
• Associate’s Degree or 5 years inside sales experience within the construction products industry.
• Advanced product knowledge, knowledge of product regulations and industry standards, communication skills, telephone skills, and analytical skills.
• Proficient in the use of tools available in the Company pricing and order entry system.
• Ability to perform a take-off from blueprints and interpret a specification as it relates to Company products.

Description

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Position Details:

Title: Customer Care Coordinator (Diagnostics & Laboratory Service)
Location: Cary, NC w/ 5 Remote Days per month (after training completed)
Shift: 24-hour call center, you will work 5 days a week, 8-hour days (plus an hour lunch) on a set shift; current shifts available:
Monday – Friday, 9am – 6pm

Compensation: $19/hour, to start
Benefits
Short and long-term Disability Program
Paid Vacation, Personal and Holidays
401(k) Plan
Medical/Dental/Vision/Life Insurance
Travel:
COVID Vaccination: Not required.

Responsibilities

Acting as a customer service facilitator, the Regional Operations Coordinator will partner with the company customers to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care.
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.

Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of the company products and services.
Work closely with cross-functional teams to ensure a positive customer experience.
Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
Support on-site customer facing personnel i.e. Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout system lifecycle.
Document customer satisfaction issues and escalate through appropriate channels.
Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations.

In the Customer Care Center, there are 3 core responsibilities, Front line phone and customer support, Dispatching of Field Service Engineers and coordinating service; and Coordination of/scheduling of service activities for Equipment PMs and Updates.

The Customer Care Center is a 24/7 operational call center that is not “technical support” in nature. You will coordinate services between customers and field engineering staff. You will receive inbound and conduct outbound calls. Training is a combination of both classroom and hands on training that in entirety is approximately 6-8 weeks in length. Your specific responsibilities will include:

Responds to incoming inquiries and/or requests regarding medical equipment service request from customers.
Demonstrates strong customer orientation.
Demonstrates strong communication skills.
Appropriately discusses and promotes company services and products based on customer needs.
Must successfully exhibit change management capability, customer focus, and high levels of integrity.
Articulate, positive attitude and professional.
Ability to effectively listen to customer needs and in handling phone inquiries and documenting within the appropriate technology.
Strong attention to detail and the ability to multitask in a face paced environment.
Ability to listen to and accurately follow direction provided by management of the customer service group.
Assists with investigating and resolving routine problems and recognizes when to escalate customer issues.
Assists in order tracking, price quoting, and scheduling.

Requirements:

The company is looking for candidates with 2+ years of experience in a customer relationship related role, in a fast-paced environment.
Positive attitude and passion for customer service.
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
Experience communicating ideas and rationale to internal teams and customers.
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of the issues.
Good PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
Candidates must possess great oral and written communication skills.
Prior Call Center or Sales experience is ideal.
Associates Degree, or equivalent, preferred.
Displays high levels of collaboration and influence.
Strong business acumen, the ability to understand information and processes provided by the company and to clearly schedule and take notes in the systems as needed to document all customer calls. Proficient Microsoft Office Suite skills are a must! Must demonstrate abilities in Word, Excel, and Outlook.

Interview Process:

30-Minute Online Panel Interview (camera and audio will be required) with a couple of company Call Center managers
Offer
Background Check & Drug Screen

Keys to Successful Interview:

The company will conduct a behavioral-based interview. Understand the STAR (Situation, Task, Actions, and Results) format when answering questions.
Be able to share several examples of how your organizational skills have made you successful.
Show that you are detailed-oriented and can produce a quality plan to fix a problem.
Be careful to not use slang terms during the interview. Remember your audience! Your customers will be professionals like Doctors, Nurses, Radiologists, etc.
Ability to multi-task while staying cool under pressure.
Strong Microsoft office is essential. You will work a desk with multiple screens and programs running at the same time.

Description

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Position Details:
• Title: Business Development Manager
• Location: Northeast Region | You should be based out of Boston, MA, Connecticut, or Albany, NY.
• Shift: Monday – Friday | typical 1st shift hours
• Compensation: $100K - $130K annually (depending on experience) +
15% annual bonus based on company and individual performance.
• Travel: This is a field-based, high travel role that will require you be onsite at K12 and Higher Education facilities 3 out of 4 weeks a month covering the Northeast Territory.
• Benefits: Company offers a fantastic benefits package to include medical/dental/vision insurance, and generous PTO.

Position Description | Business Development Manager
As the Business Development Manager, you will be responsible for driving revenue growth and increased market share for company’s hydration and hygienic products and solutions for K12 and higher education facilities retrofits. Primary focus will be on establishing end-user relationships via consultative sales methods to guide customers along their preferred path of purchase (distribution, service providers, OEMs, and Manufacturers’ Sales Reps).

This leader will develop and implement sales and marketing objectives, strategies, processes, and programs for facilities retrofits to enable the company product distribution. This high visibility commercial role will leverage key cross-functional partnership with company’s commercial, marketing, finance, and operations teams to effectively drive facilities retrofit business growth across channels.

Responsibilities
• Cultivate and manage strategic customer relationships with key stakeholders—end-users, partners, and industry.
• Build and manage an ambitious Facilities Retrofit sales funnel, leveraging CRM for account management, forecasting, and daily work.
• Provide qualitative voice-of-customer (VOC) insights to the company organization regarding customer purchase cycles, 4P’s requirements, Facilities Retrofit industry trends, and competitive positioning.
• Identify and communicate “80/20” continuous improvement opportunities that result in increased ease of doing business, improved customer satisfaction, and reduced operational costs for the company.

Requirements:
The ideal candidate has a bachelor’s degree and at least 4 years of business development / account management experience with B2B utilizing CRM software. Industry exposure to Plumbing, Construction, or Home Improvement is highly valued along with Knowledge of direct manufacturing sales, 2-step distribution (retail / wholesale), rep agencies, and their related materials purchasing pathways.

Description

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Position Details:
• Title: Commercial Assistance Sales Coordinator
• Locations:
o Troy, OH
• Travel/Schedule: You generally will work standard day-shift hours Mon-Fri, though optional overtime is available.
o In-office training period followed by a transition to a hybrid role (3 days in/2 days out). Must be a commutable distance from the location.
• Compensation: $22.00/hr (some leeway for industry experience)
o Bonuses/Additional Compensation: annual bonus opportunities
• Benefits: Company offers an industry-standard, comprehensive benefits package that includes Medical / Dental Insurance; Life / AD&D Insurance; Flexible Spending Accounts; Short- and Long-Term Disability; Vacation/Vacation Purchase; 11 annual holidays; Tuition Assistance; 401K with employer match; etc

Position Description: To be successful in this role, you MUST have an outgoing, customer-service personality. You should excel in quality assurance, interpretation, creation, and sales of commercial project opportunities in their assigned region; and have an understanding of building applications, architect design intents, code compliance, market pricing, margin guidelines, and technical requirements. Some specific responsibilities include:
• Quality, interpret, create, and sell commercial project opportunities through customers within an assigned region by understanding building application, architect design intent, code compliance, market pricing, margin guidelines, and technical requirements that can vary broadly in nature.
• Compare competitive market intelligence in the top regional markets on comparable products, market pricing, and competitor news with key commercial customers utilizing Sr. and Lead Commercial Coordinators.
• Interpret, create, and supply complex submittal documents after project award that include product data sheets, accurate shop drawing details, installation instructions, and code-compliant material.
• Build trusted advisor relationships with large commercial customers, contractors, and architects by providing recommended products for applications, technical expertise, and clearance requirements to ensure a trouble-free product installation.
• Determine pricing/margin requirements on a per-project basis that maximizes profitability through upselling and value engineering of commercial projects with minimal supervision.
• Interpret and comprehend engineering and technical documents for commercial projects.
• Ability to interpret and read project blueprints, drawings, door schedules, elevations, and specifications.
• Serve as point of contact for commercial technical questions.
• Work with architects and specifiers who call in for design assistance.

Requirements
• A high school degree is required, along with a minimum of 18 months of related experience and/or training; or an equivalent combination of experience and education. Continuing education preferred.
• Prior sales, product installation, technical knowledge, and project estimating experience in a customer service environment are required.
• Microsoft Office experience.
• Oracle experience preferred.

Description

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Position Details:
• Title: Estimating Sales Representative
• Locations:
o Goodyear, AZ (west suburb of Phoenix)
o Mountain Top, PA (near Scranton / Wilkes-Barre)
o Troy, OH (**only consider if previous experience)

• Travel/Schedule: You generally will work standard day-shift hours Mon-Fri, though plenty of optional overtime is available.
o In-office training period followed by a transition to a hybrid role (3 days in/2 days out). Must be a commutable distance from the location.
• Compensation: $22.00/hr (some leeway for industry experience)
o Bonuses/Additional Compensation: quarterly and annual bonus opportunities
• Benefits: Company offers an industry-standard, comprehensive benefits package that includes Medical / Dental Insurance; Life / AD&D Insurance; Flexible Spending Accounts; Short- and Long-Term Disability; Vacation/Vacation Purchase; 11 annual holidays; Tuition Assistance; 401K with employer match; etc
Position Description: In this role, you would be responding to customer requests regarding parts, sales, warranty issues, and technical support on all products provided by CornellCookson. To be successful in this role, you MUST have an outgoing, customer-service personality. You will be interacting with them regularly, so patience, good communication and problem-solving skills, and technical savvy are critical for success. Some specific responsibilities include:
• Maintain and use competitive pricing information for use in quoting.
• Provide assistance to customers with regards to specification interpretation, write appropriate RFI’s, and quotations, be empowered to close jobs within established guidelines, and resolve customer issues. Inform and engage the customer in the proper application of our products, within regulatory standards.
• Review requests for quotes and estimates; generate quotes/estimates using company sales strategies; remain knowledgeable and up-to-date with all product lines. Meet and exceed group sales targets.
• Work independently or with an outside sales force to ensure information is correct before order entry, to close orders, and to provide revenue management.
• Generate reports as required to track bookings, revenue, close-ratio, RFI logs, quote follow-up logs, and contributions.
• Assist in new customer prospecting and new customer assimilation; foster mutually beneficial relationships with existing distributors and new accounts. Promote and teach Company sales strategies at every occasion.
• Assist all departments in efficient communication with internal and external customers; maintain positive customer, vendor, and coworker relationships.

Requirements
• Associate’s Degree or 5 years inside sales experience within the construction products industry.
• Advanced product knowledge, knowledge of product regulations and industry standards, communication skills, telephone skills, and analytical skills.
• Proficient in the use of tools available in the Company pricing and order entry system.
• Ability to perform a take-off from blueprints and interpret a specification as it relates to Company products.

Description

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Position Details:
• Title: Business Development Manager
• Location: Dallas, TX
• Shift: Monday – Friday | typical 1st shift hours
• Compensation: $100K - $130K annually (depending on experience) +
15% annual bonus based on company and individual performance.
• Travel: This is a field-based, high travel role that will require you be onsite at K12 and Higher Education facilities 3 out of 4 weeks a month covering the Texas Region.
• Benefits: Company offers a fantastic benefits package to include medical/dental/vision insurance, and generous PTO.

Position Description | Business Development Manager
As the Business Development Manager, you will be responsible for driving revenue growth and increased market share for company’s hydration and hygienic products and solutions for K12 and higher education facilities retrofits. Primary focus will be on establishing end-user relationships via consultative sales methods to guide customers along their preferred path of purchase (distribution, service providers, OEMs, and Manufacturers’ Sales Reps).

This leader will develop and implement sales and marketing objectives, strategies, processes, and programs for facilities retrofits to enable company product distribution. This high visibility commercial role will leverage key cross-functional partnership with company’s commercial, marketing, finance, and operations teams to effectively drive facilities retrofit business growth across channels.

Responsibilities
• Cultivate and manage strategic customer relationships with key stakeholders—end-users, partners, and industry.
• Build and manage an ambitious Facilities Retrofit sales funnel, leveraging CRM for account management, forecasting, and daily work.
• Provide qualitative voice-of-customer (VOC) insights to company’s organization regarding customer purchase cycles, 4P’s requirements, Facilities Retrofit industry trends, and competitive positioning.
• Identify and communicate “80/20” continuous improvement opportunities that result in increased ease of doing business, improved customer satisfaction, and reduced operational costs for the company.

Requirements:
The ideal candidate has a bachelor’s degree and at least 4 years of business development / account management experience with B2B utilizing CRM software. Industry exposure to Plumbing, Construction, or Home Improvement is highly valued along with Knowledge of direct manufacturing sales, 2-step distribution (retail / wholesale), rep agencies, and their related materials purchasing pathways.

Description

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Position Details:
• Title: Maintenance & Repair Specialist
• Location: St. Louis, MO
• Shift: Mon – Fri 7am-4pm with some OT as needed
• Travel: This position will cover the St Louis market. There are 9 shops (8 terminals) in this market (MO/IL). All within 20 minutes of each other
• Compensation: $60-70k/yr (non-exempt) depending on chassis experience
o Bonuses/Additional Compensation: 10% target
performance bonus, $5k sign-on bonus (split between first check and at 6 month mark)
• Benefits: Medical and dental, 401(k) w/6% match, company truck, PTO, paid holidays, and much more!

Position Description:
• Inspect chassis, write work orders at specified St. Louis area locations.
• Monitor and control M&R costs for chassis for same specified locations.
• Monitor and control OOS equipment levels to include Repair Estimate Approval and Repair Limit Compliance.
• Regular communications with logistics department with regards to equipment requirements.
• Update chassis OOS status and notes as needed in M&R System.
• Conduct daily visits to specified local CY’s and Railyards to ensure that all M&R issues are addressed, and that Company Policies are enforced. Provide detailed written reports of any problems to the Southeast Manager.
• Ensure company inspection/repair standards are communicated to vendors and adhered to on all equipment repairs.
• Assist locations in continuously investigating ways and means to reduce overall M&R costs while y
ensuring service levels are not compromised.
• Monitor and control spare parts inventory levels of company owned parts.
• Conduct shop site audits for all responsible locations
• Monitor and release any DVER/DVIR inspections that location is notified of.
• Review M&R system reports as needed, vendor report card, duplicate code and duplicate work order reports.
• Generate information for third party billing/damage recovery at all locations.
• Work with the logistics team to ensure proper inventory levels are kept in locations.

Requirements:
• Must have a strong mechanical aptitude.
• Experience with chassis or trailer repair is required.
• Must be able to small/minor repairs on chassis equipment.
• FMCSA license is not required, but it is a huge plus!
• Interface credibly with vendors and terminal personnel.
• Must pass a federal background check, drug screening (including CBD), and have a clean driving record.
• Ability to work outside in all types of temperatures and weather.

Description

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Title: Quality Engineer
Location: Philadelphia, PA
Shifts: M-F Days
Compensation: $85k-$95k base salary, plus annual bonus and merit increases based on performance
Benefits: Comprehensive benefit package includes a fully paid medical, dental and vision plan (no monthly premium!), 401K with up to 6% Match, Paid Time Off (19 days for 0-3yrs employment), an Employee Assistance Program, Health Advocacy Services, Employee Discounts Program, Credit Union Membership, College Tuition Benefit, College Loan Services, Adoption Assistance Program, Scholarship Program, and a Tuition Reimbursement Benefit.

Position Description: The Quality Engineer represents the Quality Assurance function to integrate Quality Management System requirements; provides Quality interpretation of requirements; ensures adherence to company and regulatory requirements; participates in various reviews to assure quality attributes are incorporated; performs system, process, and product audits to AS9100 and FAA requirements.
• Provides oversight and assistance to the Organization focused on Manufacturing and MRO Operations, Engineering, and Procurement in addressing improvement activities.
• Interfaces with other departments to facilitate root cause and corrective actions and evaluates the effectiveness of corrective actions.
• Researches and analyzes data to identify root cause of complex problems and proposes solutions to Customer-issued nonconformities.
• Facilitates a team of Design, Manufacturing, Quality, and Product Support Engineers in defect review meetings
• Collaborates with stakeholders to develop containment and corrective action plans and verifies their implementation.
• Interfaces with Customer Quality Representatives during Surveillance Audits and Corrective Action Evaluation.
• Executes and submits Quality Assurance contract deliverables (CDRLs)/ supplier contract deliverables (SDRLs)
• Performs internal process, system, and product audits to AS9100 and FAA requirements.
• Drives closures of nonconformities with sound and robust containment and corrective actions.
• Evaluates the effectiveness of preventative and corrective actions
• Prepares management team for third party QMS audits and facilitates during external audits by the FAA and Certification Body.
• Other responsibilities as assigned related to the Company mission, values, goals, and quality policy.

Requirements:
• Bachelor of Science degree in a STEM field required; Aerospace/Electrical/Mechanical/Manufacturing Engineering, preferred.
• 1-3 years of experience in Aerospace industry
• Leadership abilities – able to facilitate and influence teams
• Experience with AS9100 internal audits
• Quality Management System (QMS) knowledge/experience – identify gaps, root cause analysis, and influence corrective actions/procedures to ensure QMS adheres to AS9100 and FAA requirements
• Familiar with Project Management and Risk Assessment and Mitigation related to QMS
• U.S. Citizen

Company Description:
Our client is a leading manufacturer of helicopters flown by EMS, Search and Rescue, law enforcement, firefighters, energy, government agencies and private citizens across the globe.

Why this opportunity?
This is a truly exciting opportunity to join a world-class company and industry leader that manufactures helicopters for commercial, government and military use. As a Quality Engineer you will start a rewarding long-term career within a dynamic, cutting-edge and growing organization in the Aerospace industry, where you can grow professionally and take pride in being part of a team that builds the best helicopters in the world.

Description

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Title: Field Service Engineer
Location: Milwaukee, WI
Shift: Day Shift
Compensation: 70k-80K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car.
Travel: Local travel within assigned territory. 20% overnight travel.

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance. You will visit customer sites to calibrate and optimize our medical equipment, building strong relationships with our clients and providing expert technical support.

• Install and service company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:

• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.

Description

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Title: Electrical Safety Professional
Location: Remote – report from home near major regional airports (ORF, RIC, CLT, BWI, PHL, etc.)
Shift: Monday - Friday 8:00 AM – 5:00 PM
Compensation: $34.00 – $38.00 per hour + OT
Benefits: Full Comprehensive Benefits Package + Company Car Allowance/Gas + Tools + Per Diem
Travel: 75% travel – Usually traveling 3 days per week. Some projects can last up to 2 weeks.

Position Description: The Company is seeking a highly motivated electrical safety professional, preferably one who is interested in transferring their field experience in commercial/industrial electrical installation/troubleshooting to be a part of a rapidly growing EHS safety consulting and training firm. This position is less labor intensive than encountered in retrofitting or new construction installation, with emphasis on the field assessment of existing electrical devices, including motor control centers, switchboards, panelboards, and meter socket enclosures. General electrical safety, arc flash, lockout/tag out program assessment/ development, NFPA 70E compliance, and training are fundamental services covered under Company’s comprehensive Industrial Safety Compliance and Training Division. Target clients include a wide variety of manufacturing operations, healthcare facilities, data management facilities, and commercial buildings. Company electrical safety professionals are focused on the prevention of occupational injuries due to shock, electrocution, arc flash, and arc blast by promoting compliance with OSHA 1910 Subpart S and NFPA 70E. The primary responsibilities of this position will be the field collection of electrical equipment data from the electrical infrastructure found in the field along with the creation of hand-drawn as-built electrical one-line drawings.

Requirements:
• 2-5 years of electrical troubleshooting experience.
• An understanding of the electrical conductors, fuses, and circuit breakers is required.
• Successful applicants should have proficiency in reading and creating as-built electrical one-line drawings, familiarity with electrical symbols to be used for drawings, and knowledge of PPE requirements for arc flash and shock protection.