Description
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Position Details:
• Title: Critical Power Field Service Engineer
• Location: Indianapolis, IN (or Cincinnati, OH, must live within the service region ~ 250 miles)
• Shift: M-F Day
• Compensation: $105,000 - $112,000 DOE + $500/mo auto allowance
• Benefits: Full benefits – Medical, Dental, Vision, Life, STD, LTD, 401k etc.
o 2 weeks of vacation, 3 sick days and 2 personal days along with 11 holidays a year as PTO.
Company Description:
The company is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries, along with supporting other critical power components such as emergency generators, switch gear, and HVAC.
Over the past two decades, we have built strong relationships with all major OEM’s, allowing us to offer the best in quality and service to our clients. And as a multi-brand supplier of uninterruptible power supply products, we provide the right solution for each of our customer’s specific needs, as our product line and services are not limited to just one manufacturer.
We strive to deliver the best possible customer experience by providing top-notch customer service as we care for critical power equipment needs. This includes servicing and maintaining Uninterruptible Power Supplies (UPS), Power Distribution Units (PDUs), Bypass Cabinets and Battery systems. Our goal is to make sure our customers are always powered up and ready to go!
Company is currently looking for UPS critical power field service professionals in the Western Ohio/Eastern Indiana Area. The company believes in work-life balance. We pride ourselves on being the best, not the biggest. Our team of Critical Power Professionals™ bring an average of 22 years of military and industry experience to the table, showcasing our commitment to excellence for our customers across the nation. We strive to consistently exceed expectations, reflected in our impressive customer satisfaction rating of 98.7% or higher.
We're not just another critical power service company. At the company, we believe in “Doing it Right the First Time." We're looking for someone with a great attitude and a team-oriented mindset to join our amazing team of quality-centered professionals!
Position Description: Provide quality customer service maintaining and servicing customer critical power equipment, such as Uninterruptible Power Supplies (UPS’), Power Distribution Units (PDUs), Bypass Cabinets and Battery systems.
Duties and Responsibilities:
• Independently schedule and conduct preventative maintenance services.
• Respond to emergency calls 24/7 when necessary.
• Troubleshoot critical power systems to identify root causes and carry out repairs efficiently to minimize downtime.
• Adhere to job requirements and strive for accuracy in all tasks.
• Focus on preventative maintenance as a Critical Power Professional™.
• Aim to achieve Zero Defects (ZD) and eliminate costly errors.
• Ensure customer satisfaction through effective communication and education on equipment operation.
• Maintain and secure company tools and equipment.
• Keep personal vehicle in safe condition and maintain current insurance and licenses.
• Support sales opportunities by recommending critical power equipment and related products.
• Submit all necessary paperwork accurately and in a timely manner.
• Provide guidance and training to less experienced team members.
• Attend product-specific training sessions and assist with equipment commissioning.
• Handle battery installation, removal, and disposal procedures.
Required Qualifications:
• Minimum of an associate’s degree in electrical or Electronic Engineering technology or related military training and hands on experience operating and maintaining electrical/electronic systems.
• At least 4 years of experience in servicing, troubleshooting, installing, and maintaining critical power or similar equipment.
• Willingness to learn technical skills through various training methods.
• Strong written and verbal communication skills.
• Electrical & Mechanical aptitude.
• Ability to effectively communicate with internal and external customers.
• Self-motivated and able to independently manage workload.
• Proficiency in MS Outlook, Word, and Excel.
Additional / Preferred Qualifications:
• Completion of factory training or equivalent in the repair and maintenance of multiple leading UPS brands is preferred.
• Previous experience in critical power field service.
• Proficiency in the use of electrical/electronic test equipment and understanding of fundamentals.
• Capability to read and interpret electrical line diagrams and schematics.
• Understanding of OHM's law and electronic theory.
• Skill in evaluating the operating conditions of equipment.
Physical Demands
While performing duties of the above jobs, the employee is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools, or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The employee frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have the ability to regularly lift at least 50 pounds. A valid driver’s license with auto insurance is required.
Work Environment
The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can vary by job site. Sites include, but are not limited to:
• Data Centers / Computer Rooms
• Hospitals
• Office Environments
• Refineries
• Manufacturing Facilities
• Paper Mills
• Utility Company Substations
