Field Service Careers in the Medical Technology Industry

Job Description

Sakura Finetek America
Position Details:
Title: Field Service Engineer II
Location: VA/NY/NJ/DMV Area – must live within an hour of the airport
Shift: M – F / day shift
Compensation: $38 - $42+/hr DOEQ on a 40-hour work week with OT as needed
Benefits: With a young, dynamic, friendly and open culture, there is much attention for the development of staff and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone and laptop.
Travel: Expect travel up to 75% within the southwest region and USA as needed. Air travel and hotel related expenses covered. Company vehicle and expense account provided.

Position Description:
Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.

Technical Repair Activities
• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair company instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities
• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, company service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities
• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRV’s, Distributors and other company entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles comprehensive reports.
• Plans, coordinates, and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities
• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills
• Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

Job Description

Position Details:
Title: Field Service Technician
Location: Phoenix, NM, UT, ideal candidate is in Phoenix, most accounts are in driving distance. *maybe every other week, outside of phoenix area. Home most days. Work van provided. When going to Utah, will likely fly and send parts, but Alburquerque drive out and try to cluster jobs in the area. Needs to be able to be self-starter/able to schedule self.
Compensation: $27-29/hr, potential for 20k annual bonus based on performance and company. realistically: 20k is based on a year, based quarterly, if they join in q2, will likely see it q3-4, sign off on jobs w/in 24 hours (document compliance is 1k/month) service agreements/warranty: sign or resign. OT (potential 5-10 hours) at time and a half over 40, driving time paid.
Benefits:
• Benefits Begin on Day One
• Full family health/vision/dental coverage
• An employer-matched award-winning 401k plan
• Paid training
• Paid time off
• Company-provided vehicle
Travel: 80%, Mon-Thurs/sometimes a week at a time. Frequent overnights to support customer based out of area.
Position Description:
The company is seeking a Field Service Technician to provide preventative maintenance and repair services on company’s medical equipment on-site at hospitals in an assigned section of Upstate-NY.
This role will require applying a detailed understanding of electromechanical systems and the tools and processes required to complete the work. Daily focus will be on high-quality equipment service and on building customer relationships to drive growth opportunities.
The selected technician, working remotely, should reside in the Syracuse metro area to stay central to the hospital customers that require regular visits.
A company vehicle will be provided and all travel paid by the company.


Day-to-day functions:
• Maintenance, repair, installations, upgrades, and in-servicing at customer locations (medical facilities).
• Technical diagnosis and repair cost estimates on customer-owned medical equipment.
• Assists the Sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc).
• Grow Service Contracts revenue through service contracts and renewal of existing service contracts.
• Align with all health and safety codes and procedures as mandated by company policy, customer requirements, and regulatory agencies.
• Completed and submit accurate reporting.
• Spare parts inventory management.
• Daily driving to customer locations (medical facilities); 30-50% overnight travel.
Requirements:
• High School Diploma or GED required. (Associate’s Degree in an Electrical or Mechanical field preferred)
• Repair and maintenance experience with electromechanical equipment.
• Electrical and mechanical assembly.
• Training and/or certifications preferred.
• Sales experience preferred.

Job Description

Position Details:
• Title: Field Service Engineer
• Location: Nashville, TN
• Shift: You will work from home and typically operate at clients’ sites during normal office hours, M-F, 8am-5pm. Understand you will often be travelling to/from client sites outside normal business hours, and this is where you accumulate most of your overtime hours.
• Compensation: W2: $90,000+ (base salary + OT & quarterly bonuses + additional travel bonuses)
• Benefits: Benefits start on day one: Medical, dental, vision, life insurance, short- & long-term disability, travel insurance, FSA, employee assistance program, matching 401k, 15 paid vacation days, laptop, wi-fi card, cell phone, new personal use company vehicle with all expenses paid or monthly car allowance.
• Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.
Position Description:
As a Field Service Engineer you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.
Essential Duties & Responsibilities:
• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent the company at technical shows and exhibitions as required.
Qualifications:
Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye
All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.

Job Description

Title: Field Service Engineer
Location: San Jose, CA
Shift or Travel: First Shift (M-F) / travel within the greater region with up to 3 overnights per week
Compensation: $90K - $110k base DOEQ plus 8% match on 401k, $7,500 annualized bonus
Benefits: Company Vehicle with Personal Use Allowance, Phone & Internet Reimbursement, 8% 401k Match (dollar for dollar!), Comprehensive Health Care Benefits, Company paid Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement

Position Description:
Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex company instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.

Essential Functions:
• Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on company instruments and systems.
• Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action.
• Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention. Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
• Escalates and communicates unresolved technical issues.
• Advises customers regarding the proper orientation, maintenance and troubleshooting of company instruments and systems.
• Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations.
• Promotes service contracts and follows-up on service contract renewal through customer relationships.
• Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate.
• Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
• Responsible for the oversight and accuracy of assigned Service Inventory.

Secondary Functions:
• Follows company travel/expenditure and time reporting guidelines, timely submission of expense and time reporting.
• Performs other duties and responsibilities as assigned by the Area Service Manager.

Requirements:
• Valid driver's license
o No DUIs and no more than 1 traffic violation within the last 3 years
• Technical Associates degree (i.e., Electronics, Biomedical Engineering, Medical Technology), professional experience or military electronics experience required.
• Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
• Ability to communicate effectively with customers, peers and management through oral and written presentations I reports.
• Must have good MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations.

Job Description

Position Details:
Title: Medical Sales Rep
Location: Remote, home-based role in Cincinnati OH
Shift: Standard daytime business hours Monday – Friday
Compensation: $80K starting base salary. Your commission rate is consistent for both new or existing accounts, and you will always receive your base salary. At plan you will earn $45K in variable commission. Above plan is 10% on the dollar, uncapped. If plan is attained, the comp for year two at plan goes to $140K, and upon Senior Rep status (hitting plan twice), the target income at plan is $155K. After two full years in the territory, Long Term Incentive is available for two years of sales / two years of plan. Annual opportunity is $35K. Top performing Senior Reps are earning $190K-$210K.
Benefits: Full medical, dental, and vision coverage, with 75% cost coverage through the company. Additionally, up to $15K life insurance and Long-Term Disability are provided at no cost. The company’s 401K plan matches 100% of your contribution, up to 3% of your salary. 9-paid holidays and PTO determined by length of service starting on day one. Tuition reimbursement and much more! Company phone, laptop, $25 per day per diem for expenses, and per mileage compensation during travel with your own vehicle.
Travel: Territory includes Cincinnati OH, so very few, if any, overnights.

Position Description: As a Medical Sales Rep you will generate sales by establishing and maintaining relationships within your territory, leveraging your understanding of distribution channels and key industry leaders. You will be responsible to hit established sales goals by developing and sustaining profitable sales growth at assigned accounts. In this role, you will:
• Develop/maintain profitable and sustainable sales growth within territory of all company products.
• Manage large complex accounts, internally and externally.
• Develop key account plans for assigned accounts; implement account strategy.
• Maintain thorough understanding of the customers’ distribution channels.
• Implement and manage the effective delivery of key customer programs including communication strategies, customer training, issue resolution and utilization reporting.
• Establish and build strong working relationships with business leaders and your team members to ensure the successful delivery of services to your customers.
• Investigate, track, and resolve customer and client concerns; identify trends and implement solutions.
• Keep strong communication lines open with Regional Sales Manager.
• Determine customers’ unmet needs and translate internally for adequate follow up.
• Manage the overall customer satisfaction and profitability of key accounts.
• Maintain professional and technical knowledge by attending engineering meetings and discussions.

Requirements: Candidates must have a bachelor's degree, valid drivers license, solid driving record, and a good credit score to hold a company expense card. The best candidates for this role are proven, top-performing leaders who are performance-based, goal-focused, and results driven - - and who have been high-achievers and good at just about everything they’ve done. Candidates must have a consistent track record of high success going all the way back to high school through college and into professional life with distinguishing results and accomplishments along the way that shows they are a top performer. Soft skills are more important than objective skills or experience in this role. Candidates must be believable, likeable, trustworthy, and confident in implementing strategic actions and influencing others with a positive attitude and outstanding work ethic that outworks everyone else to achieve results. Obviously excellent communication, interpersonal skills, and outstanding organization skills to manage goals, track existing client needs, and target venues for new business are necessary for success in this role.

Job Description

Position Details:
Title: Field Service Representative I
Location: Charolette, NC
Shift: Day shift
Compensation: $70k-80K
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)
Travel: 75% overnight

Position Description:
Provides professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established company NA Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and assure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group.

• Provides technical service support on the installations, inspection, repair, and preventative maintenance of company products for customers within their territory.
• Continuously updates technical knowledge on all products and new advances in the field of medical electronics through training and personal study. Works with more senior reps in region to enhance product knowledge.
• Provides telephone support to customers, sales, and clinical education staff. Maintains positive, professional communication with customers, regional team members, and national technical support group.
• Documents all activities in accordance with the company Service Administrative and Quality system policies and procedures, including and not limited to MDR and field corrections
• Maintains all service contracts in accordance with company service policies and procedures and actively pursues the renewal of existing contracts. Identifies potential service contract customers, provides contract quotations, and pursues the timely closing of all new contract proposals.
• Maintains loaner, test equipment, spare parts inventory, company vehicle, and other company equipment and supplies in good condition and working order. Maintains organized supplies and inventory.
• Provides technical support for Sales and Clinical Education staff.

Requirements:
• Minimum of an Associate of Science Degree or equivalent in electronics with emphasis in instrumentation, and digital circuitry
• Prior field service experience or hospital biomed experience preferred.
• Must be on-call 24 hours a day, 7 days a week, including holidays, and available for emergency service during off hours.

Job Description

Position Details:

• Title: Field Service Technician
• Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC), and Dallas or Houston, TX area.
• Shift: Monday through Friday, occasional evening or weekend.
• Travel: 80 - 90% - Monday through Thursday
• Compensation: $80k to $85K (depending on experience and location) plus OT, car allowance($880/mo) and quarterly bonus
• Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.

Position Description:

• Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
• Interact with external customers and internal company Sales, Service, and technical support personnel
• Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
• Support company US sales team with technical resolutions
• Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
• Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance

Requirements:

• Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
• Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
• Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
• Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
• Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to company AG in Basel, Switzerland for multiple-week training and team exchange sessions
• Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal company Sales, Service, and Technical support personnel
• Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
• Proficient with Microsoft Office Suite and IT products
• Fluent in English required, German language fluency a plus
• Must be able to lift up to 75 lbs.

Job Description

Position Details:


Title: Field Service Technician
Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC)
Shift: Monday through Friday, occasional evening or weekend.
Travel: 80 - 90% - Monday through Thursday
Compensation: $80k to $85K (depending on experience and location) plus car allowance($880/mo) and quarterly bonus
Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.


Position Description:


Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
Interact with external customers and internal Sales, Service, and technical support personnel
Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
Support sales team with technical resolutions
Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance


Requirements:

Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to AG in Basel, Switzerland for multiple-week training and team exchange sessions
Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal Sales, Service, and Technical support personnel
Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
Proficient with Microsoft Office Suite and IT products
Fluent in English required, German language fluency a plus
Must be able to lift up to 75 lbs.

Job Description

Philadelphia is listed as location, but candidate can live anywhere in the northeast - one hour from major airport.


Position Details:


Title: Field Service Technician
Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC)
Shift: Monday through Friday, occasional evening or weekend.
Travel: 80 - 90% - Monday through Thursday
Compensation: $80k to $85K (depending on experience and location) plus car allowance($880/mo) and quarterly bonus
Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.


Position Description:

Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
Interact with external customers and internal Sales, Service, and technical support personnel
Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
Support US sales team with technical resolutions
Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance


Requirements:

Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to AG in Basel, Switzerland for multiple-week training and team exchange sessions
Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal Sales, Service, and Technical support personnel
Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
Proficient with Microsoft Office Suite and IT products
Fluent in English required, German language fluency a plus
Must be able to lift up to 75 lbs.