Field Service Careers in the Medical Technology Industry

Job Description

Position Details:

• Title: Field Service Engineer
• Location: Boston, MA, Minneapolis, MN, Nashville, TN, Portland, OR, and San Diego, CA
• Shift: You will work from home and typically operate at clients’ sites during normal office hours, M-F, 8am-5pm. Understand you will often be travelling to/from client sites outside normal business hours, and this is where you accumulate most of your overtime hours.
• Compensation: W2: $90,000+ (base salary + OT & quarterly bonuses + additional travel bonuses)
• Benefits: Benefits start on day one: Medical, dental, vision, life insurance, short- & long-term disability, travel insurance, FSA, employee assistance program, matching 401k, 15 paid vacation days, laptop, wi-fi card, cell phone, new personal use company vehicle with all expenses paid or monthly car allowance.
• Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:
As a Field Service Engineer with the company you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.
Essential Duties & Responsibilities:
• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.
Qualifications:
Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye

All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.

Job Description

Position Details:
• Title: Field Service Rep
• Location: Detroit, MI
• Travel/Schedule: Minimal travel; this is primarily a standard Mon-Fri dayshift opportunity at a specific customer site.
• Compensation: Target Base Salary ~$65K - $70K
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.
Position Description: The company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems. A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). Experience and knowledge of troubleshooting robotics and/or automated systems is ideal. And you must be service-minded and customer-focused.

Job Description

Position Details: Boiler Technician
• Location: Arlington, VA
• Shift: M-F Night Shift (10 P – 6 A) with 1 weekend shift per month
• Compensation: $40-43/hr. based on experience
• Benefits: Company offers a benefits package including comprehensive health, dental, life, Short- and Long-Term Disability; FSA and HAS, 401(k) match, Tuition reimbursement, and several other benefits.
• Travel: 10% (Continuing training and support to other facilities regionally)
• Vaccine Requirement: No

Position Description:
Provides facility support of fired equipment and assists in the installation, maintenance and repairs of the plumbing, sanitary, steam, electrical, heating and air conditioning systems and carpentry for the hospital and associated properties. Service, repair, troubleshoot, and perform preventive maintenance on all types of boilers, heaters, fired equipment, etc. Maintain records of all service and repairs and have a safe and clean working environment by complying with all procedures, rules, and regulations. Recognize tasks outside of normal job duties and assist others when applicable. Maintain safe work practices and good hazard recognition in all aspects of the job.

Requirements:
• 3 years of experience in servicing boilers and fired equipment
• Ability to read and interpret schematics and technical documents related to equipment
• General or special maintenance/ engineering trades course is preferred
• Class III DC or MD Boiler Operator's License is preferred
• Demonstrate good communication and organizational skills
• Valid driver’s license

Job Description

Position Details:
Title: SS Technician
Location: Grand Rapids, MI
Shift: Rotating working hours
Compensation: $19.80/hr. (Increase to $21/hourly after manager review at 120 days and CRCST certification.) $5/hr when on-call. Relocation is available.
Benefits: Benefits including but not limited to medical, dental, vision and many more!
Travel: N/A
Covid Requirement: Required.

Position Description:
Surgical Solutions Technicians serve as an integral member of the operating room team providing support.
services to surgeons and all other Operating Room staff. They are committed to superior customer service while
actively assisting in daily operations and procedures in their local account. The position reports to Account
Supervisors/Lead Technicians.
• In Operating Room: Models a high standard of performance to staff and peers.
• Understands procedures being performed and anticipate the needs of surgeons, while ensuring
• high level of service to staff during the operative procedure
• Ensures the maintenance of the sterile field.
• Demonstrates a high caliber of skill in:
o Pre-operative setup
o Intra-operative technical and customer support
o Post-operative turnover
o Equipment maintenance and repair management
• Maintains high standards for decontamination, inspection, assembly, wrapping, and sterilization
of surgical instruments.
• At the end of each day, makes sure no instruments are left to be decontaminated, inspected,
assembled, wrapped and/ or sterilized.
• Maintains all laparoscopic equipment and replaces as needed, process repairs for instruments
and scopes
• Maintains current preference cards for surgeons.
• Maintains a professional level of service, behavior, and communication with the company’s
team members, hospital, and OR staff.
In the hospital,
• Works closely with the endoscopy techs, nurses, and surgeons to ensure that each surgeon has available to them his/her preferred model scope and other instrumentation/equipment for all standard and specialty Procedures.
• Allows for a smooth transition when the surgeon working in a room completes his/her cases and the next surgeon arrives.

Requirements:
• Education: High school diploma/GED required.
• Certifications: Certified Registered Central Sterile Technician (CRCST) for certified states or must obtain CRCST certification within 90 or 120 days of employment for non-certified states. Certified Surgical Technician (CST) a plus.
• Outstanding customer service skills, ability to build and maintain strong rapport with hospital teams.
• Must have excellent communication and negotiation skills.
• Possess excellent leadership skills; ability to effectively build teams and direct the work of others.
• Ability to anticipate needs quickly and accurately, and appropriately respond.
• Experience with Microsoft Suite; Outlook, Word, Excel.
• Availability for 24/7 hospital coverage including weekday, weekend, and holiday rotational scheduled and on-call shifts.
• Ability to wear personal protective equipment (i.e., eye protection, gloves, shoe covers, surgical
head covering, and gown) is required.

Job Description

Position Details:
Title: SS Technician
Location: Chattanooga, TN (Erlanger Health System)
Shift: Rotating working hours
Compensation: $20/hr. (Increase to $21.20/hourly after manager review at 120 days and CRCST certification.) $5/hr when on-call. Relocation is available.
Benefits: Benefits including but not limited to medical, dental, vision and many more!
Travel: N/A
Covid Requirement: Not required.

Position Description:
SS Technicians serve as an integral member of the operating room team providing support
services to surgeons and all other Operating Room staff. They are committed to superior customer service while
actively assisting in daily operations and procedures in their local account. The position reports to Account
Supervisors/Lead Technicians.
• In Operating Room: Models a high standard of performance to staff and peers
• Understands procedures being performed and anticipate the needs of surgeons, while ensuring
• high level of service to staff during the operative procedure
• Ensures the maintenance of the sterile field
• Demonstrates a high caliber of skill in:
o Pre-operative setup
o Intra-operative technical and customer support
o Post-operative turnover
o Equipment maintenance and repair management
• Maintains high standards for decontamination, inspection, assembly, wrapping, and sterilization
of surgical instruments.
• At the end of each day, makes sure no instruments are left to be decontaminated, inspected,
assembled, wrapped and/ or sterilized.
• Maintains all laparoscopic equipment and replaces as needed, process repairs for instruments
and scopes
• Maintains current preference cards for surgeons
• Maintains a professional level of service, behavior, and communication with company
team members, hospital, and OR staff
In the hospital,
• Works closely with the endoscopy techs, nurses, and surgeons to ensure that each surgeon has available to them his/her preferred model scope and other instrumentation/equipment for all standard and specialty Procedures
• Allows for a smooth transition when the surgeon working in a room completes his/her cases and the next surgeon arrives

Requirements:
• Education: High school diploma/GED required.
• Certifications: Certified Registered Central Sterile Technician (CRCST) for certified states or must obtain CRCST certification within 90 or 120 days of employment for non-certified states. Certified Surgical Technician (CST) a plus.
• Outstanding customer service skills, ability to build and maintain strong rapport with hospital teams.
• Must have excellent communication and negotiation skills.
• Possess excellent leadership skills; ability to effectively build teams and direct the work of others.
• Ability to anticipate needs quickly and accurately, and appropriately respond.
• Experience with Microsoft Suite; Outlook, Word, Excel.
• Availability for 24/7 hospital coverage including weekday, weekend, and holiday rotational scheduled and on-call shifts.
• Ability to wear personal protective equipment (i.e., eye protection, gloves, shoe covers, surgical
head covering, and gown) is required.

Job Description

Position Details:
• Title: Field Service Engineer – Proton Therapy
• Location: Miami, FL
• Shift: 4 on 3 off – rotational shift – 7am to 7pm, 2pm to 11pm, and 7pm to 7am
• Compensation: $75-$85K + 15% shift diff, + OT. 1st year W-2 should be $100K or more
• Benefits: Robust benefits package including 401K with Co. match $1 for $1 up to 6%

Position Description: Responsibilities include:
• Provide highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment and instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative/technical matters for assigned projects.
• Interpret customers’ needs and clarify where responsibility for problem resolution falls.
• May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Instruct customers in operation/basic maintenance of VMS products.
• May coordinate and review the activities of a small group of Installation Representatives.

Requirements:
• Intermediate level of knowledge in the proper use of the following:
Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering
• Desired Military Experience in the following: Nuclear power plant, Airframe & power plant, Avionics, Ground support equipment maintenance, Medical devices, Electrical maintenance
• Experience in the semiconductor field service/maintenance: Ion Implant, CVD, Etch, PVD, Photolithography

Job Description

Position Details:
Title: Field Service Associate/Driver
Location: Roselle, IL
Shift: Sun-Thurs 8 am-4:30 pm...plus rotating on-call every 3rd week.
Compensation: Base pay ($21 - 22/hr.) plus a $3,500 sign-on bonus, OT, performance bonus, and on-call bonus
Benefits: Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and the growth and development of our employees. These are the program elements:
• Total Cash – Base pay and variable compensation are the primary elements of the Base Compensation program. These vary depending on the nature of the job.
• Benefits – We provide a competitive Benefits program that is crafted to help employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
• Talent Development – We support the development and growth of our employees through talent review and development and build career pathways for top performers.
• Work-life Flexibility – we believe in embracing flexible ways of Our responsibility is to enable our people to perform and deliver according to their best abilities, and we recognize workplace flexibility as one way to enable this

Travel:
• Must be able to complete and pass a DOT physical and ensure ongoing compliance with all DOT requirements while actively employed in this position.
• Must travel as required to customer sites (overnight travel amount will vary depending on the territories to be covered).
• Valid state driver’s license.

Vaccine Requirement: Preferred.

Position Description:
Field Repair Technician provides hands-on preventative maintenance and repair on Company's medical equipment. The successful candidate will need to have a basic-to-intermediate understanding of mechanical and electrical systems and components and a fundamental understanding of the tools and processes required to complete the work.
• Provide preventative maintenance, repair services, installations, upgrades, and in-servicing at Company’s customer accounts.
• Assesses and diagnose, estimate costs for, and completes repairs on customer-owned medical
• Provide training and support for quality-related service activities, such as quality control (QC) checks, product transportation processes, aesthetic maintenance, and product cleaning.
• Complete all required training programs, meetings, and seminars.
• Follow all health and safety codes and procedures as mandated by company policy, customer requirements, and regulatory agencies.
• Work flexible hours and occasional weekends to meet business/customer needs

Requirements:
• Associate degree in an electrical or mechanical field, or equivalent work
• Repair and maintenance experience with electrical and/or electromechanical equipment; experience with medical equipment preferred.
• Repair or Maintenance Training and/or Certification
• Proficient with MS Office applications (Excel, PowerPoint, Word, Outlook).
• Good communication
• Able to lift up to 30 pounds, able to push and pull 55

Job Description

Title: Field Service Engineer
Location: San Francisco (Northbay) , CA
Shift: Day Shift
Compensation: 75k-85K
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car.
Travel: local travel within assigned territory, limited overnight except for training

Position Description:

As a FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

• Responsible for the installation and service of company products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
• Establish and maintain a high level of customer satisfaction with company's products, support and service.
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
• Assist other Field Engineers as necessary.
• Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.

Requirements:

• Must be a self-starter, able to travel and work independently with minimal supervision.
• Must be capable of multi-tasking, setting priorities, and scheduling work activities.
• Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive, customer environments.
• Willing to work flexible hours and overtime on short notice.
• The position requires the ability to be “on call” after normal working hours.
• A high degree of mechanical aptitude.

Job Description

Position Details:

• Title: Field Service Engineer
• Location: San Diego, CA; Minneapolis, Minnesota
• Shift: You will work from home and typically operate at clients’ sites during normal office hours, M-F, 8am-5pm. Understand you will often be travelling to/from client sites outside normal business hours, and this is where you accumulate most of your overtime hours.
• Compensation: W2: $90,000+ (base salary + OT & quarterly bonuses + additional travel bonuses)
• Benefits: Benefits start on day one: Medical, dental, vision, life insurance, short- & long-term disability, travel insurance, FSA, employee assistance program, matching 401k, 15 paid vacation days, laptop, wi-fi card, cell phone, new personal use company vehicle with all expenses paid or monthly car allowance.
• Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:
As a Field Service Engineer with the company you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.
Essential Duties & Responsibilities:
• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.
Qualifications:
Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye

All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.

Job Description

Position Details:
• Title: Field Service Engineer
• Location: San Diego, CA
• Shift: You will work from home and typically operate at clients’ sites during normal office hours, M-F, 8am-5pm. Understand you will often be travelling to/from client sites outside normal business hours, and this is where you accumulate most of your overtime hours.
• Compensation: W2: $90,000+ (base salary + OT & quarterly bonuses + additional travel bonuses)
• Benefits: Benefits start on day one: Medical, dental, vision, life insurance, short- & long-term disability, travel insurance, FSA, employee assistance program, matching 401k, 15 paid vacation days, laptop, wi-fi card, cell phone, new personal use company vehicle with all expenses paid or monthly car allowance.
• Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:
As a Field Service Engineer you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.
Essential Duties & Responsibilities:
• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.
Qualifications:
Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye

All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.

Job Description

Position Details:
Title: Field Service Engineer
Location: Atlanta, GA
Shift: Daytime hours mainly Monday-Friday with occasional evening or weekend.
Compensation: $70k- S80k depending on experience + structured OT for salary
o Bonuses/Additional Compensation – Quarterly bonuses and car allowance, Interactive and dedicated training and support, tuition reimbursement, helps new hires get certified in Lean Six Sigma Black Belts with additional assistance for PMP, PE and other relatable certifications

Benefits: Medical, Vision, Dental and life insurance, company matching 401K, paid Holidays, PTO
Travel: Up to 70% overnight can be expected, typically a 100-mile radius

Position Description:
Provide field support on Company equipment both in and outside of assigned territory as required. Install, remove, repair, upgrade, and perform preventative maintenance with a high level of skill, detail, and account management.
Responsible for providing field support on Company equipment in and out of an assigned territory.
Maintains a high level of White Glove Service and Customer Interaction.
Focus on precise and detailed Service Reporting.
Provide field support on Company equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
Proficiency in laser technology.
Maintains an average repeat call rate of 5 % or less.
Responsible for all daily logistical matters and departmental tasks as assigned.
Maintains personal inventory location with 5 % variance.
Weekend work required to support trade shows, workshops, and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
Focus of this position is to attain a high level of performance in customer service, repair work and a strong focus on developing account management skills.

Requirements:
Trade school certification, military certifications, etc. all required
5+ years’ experience in electronics troubleshooting
Ability to read and interpret schematics
Ability to work with other employees as a team.
The importance of your professional demeanor and ability to sell yourself cannot be overstated. This company knows you are most likely coming into this role with no previous corporate service experience, but they also know that military candidates bring a unique skill set to the table, so it’s up to you show you can make that leap. Company is looking for commitment to their culture and core values, (sound familiar?), show them how much that means to you as well.

Job Description

Position Details:
The Sr. Field Service Associate/Driver provides day-to-day oversight at the company’s Williston, VT service center and facilitates the delivery, pickup, maintenance, cleaning, and quality processing of company medical equipment. The selected service professional will assist the Territory Service Manager (TSM) in the oversight of company employees – providing work assignments for daily activities and tracking service center metrics. Also involved in compliance-related activities such as self-inspections and infection control to conform to, support, and enforce all company policies and procedures.
Day-to-Day Functions:
• Facilitate Williston team’s delivery and placement of critical care medical equipment in area hospitals.
• Lead internal and external audits
• Inventory of products and parts for the service center. Monthly asset inventories within the service center.
• Drive a company fleet vehicle (box truck or van) to conduct field activities as needed
• Participate in on-call and holiday work requirements as needed
• Assist in preparation and distribution of required reports

Shift or Travel: Typically, first shift hours. Occasional overnight travel if needed (up to 20%) within region to support clients sites (i.e., hospitals). Travel expenses covered by company as needed.
Compensation: $28- $30/hour plus $3,500 sign-on bonus, OT, performance bonus, and on-call bonus
Benefits: Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:
• Total Cash – Base pay and variable compensation are the primary elements of the company Base Compensation program. These vary depending upon the nature of the job.
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
• Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.
Vaccine Requirement: Preferred

Qualifications:
• Bachelor’s degree in Business Management (or related field) and/or 3+ years of senior-level customer service experience.
• Demonstrated experience directly supervising the work of employees and managing change and multiple priorities.
• Elite customer service skills.
• Must be able to complete and pass a DOT physical and ensure ongoing compliance to all DOT requirements while actively employed in this position.
• Must travel as required to customer sites (overnight travel amount will vary depending on the territories to be covered).
• Valid state driver’s license.
• Intermediate experience in Microsoft Office.