Field Service Careers in the Medical Technology Industry

Job Description

Position Details:

• Title: Field Service Engineer - Laser
• Location: Boston and surrounding area
• Shift: Monday – Friday, Daytime hours. Evenings and weekends as needed.
• Travel: 25% - Regional to eastern New England
• Compensation: $90-$95K + OT and company car
• Benefits: Medical, Vision, Dental and life insurance, 401K with a company match, paid PTO and paid Holidays
• Vaccine Requirement: No

Position Description:

• Provide technical and administrative support activities including repair, preventative maintenance, and upgrades on company surgical equipment
• Install LenSx and diagnostic equipment according to customer’s specifications
• Perform reactive, corrective and preventive maintenance, retrofits, upgrades and system installations on qualified company laser and diagnostic equipment
• Handle daily schedule with assistance from dispatch, manager and senior team members while delivering on time and accurate documentation
• Maintain timely communications with customers, managers, regional and cross-functional teams – promptly addressing concerns, quality assurance, and medical safety issues
• Remain current and align with company financial, travel and expense guidelines on expenses and inventory management through reports, cycle counts, and operational duties including training, trade shows and regional support
• Exhibit a professional appearance and promote company services to customers, while ensuring customer satisfaction
• Protect and maintain company assets, such as vehicle, test equipment, tools, computer, software, and communication devices

Requirements:

• High School Diploma or equivalent
• 5 years of relevant experience working on electromechanical systems.
• Ability to fluently read, write, understand and communicate in English

Job Description

Position Details:

Title: Field Service Rep
Location: Boston, MA
Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
Compensation: Target Base Salary ~$70K
Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of company. You will specifically:

Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Job Description

Position Details:
• Title: Field Service Rep
• Location: Bakersfield / Coalinga, CA
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$70K
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of comapny. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Job Description

sition Title:     Field Service Associate/Driver

 

*Previous experience driving a company box truck or being in a field customer service role is a huge plus!                 

 

Salary/Benefits – Total Rewards:  

Total Cash – $19-21/hr. base pay plus OT and variable compensation.
On-call rotating shift - alternating every other weekend.  
Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
Paid time-off – 15d PTO, 12 holidays (8 standard/4 floating), birthday
Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.
 

Location:   Knoxville, TN (USA), Tennessee, US - United States

 

Full-time shift schedule:   Sunday – Thursday 12:00 pm - 8:30 pm plus rotating on-call coverage

                                               Tuesday – Saturday 12:00 pm - 8:30 pm plus rotating on-call coverage

Details:

The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of  medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Knoxville service center but will involve local driving to and from area medical facilities using company vehicles.

Day-to-day functions:

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26-foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions
Qualifications:

High school diploma or equivalent
MUST HAVE clean driving record
Two(2) years of experience within the service or operations field
Two(2) years of experience in front-line customer service
Lifting up to 30 pounds; pushing and pulling objects up to 75 pounds
Ability to drive a work truck
Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Job Description

Position Details:

• Title: Field Service Engineer
• Location: Northern California/Bay Area; Nashville, TN
• Shift: You will work from home and typically operate at clients’ sites during normal office hours, M-F, 8am-5pm. Understand you will often be travelling to/from client sites outside normal business hours, and this is where you accumulate most of your overtime hours.
• Compensation: W2: $90,000+ (base salary + OT & quarterly bonuses + additional travel bonuses)
• Benefits: Benefits start on day one: Medical, dental, vision, life insurance, short- & long-term disability, travel insurance, FSA, employee assistance program, matching 401k, 15 paid vacation days, laptop, wi-fi card, cell phone, new personal use company vehicle with all expenses paid or monthly car allowance.
• Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:
As a Field Service Engineer with the company you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.
Essential Duties & Responsibilities:
• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.
Qualifications:
Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye

All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.

Job Description

Position Title: Field Service Associate/Driver


*Previous experience driving a company box truck or being in a field customer service role is a huge plus!


Salary/Benefits – Total Rewards:

Total Cash – $21-23/hr.base pay plus OT and variable compensation.
Sign On Bonus: $2500.00.
On-call rotating shift - alternating every other weekend.
Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
Paid time-off – 15d PTO, 12 holidays (8 standard/4 floating), birthday
Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.


Location: Alexandria, LA, Louisiana, US - United States


Full-time shift schedule: Tuesday - Saturday 11:00 am - 7:30 pm plus rotating on-call coverage.


Position Details:

The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Alexandria service center but will involve local driving to and from area medical facilities using company vehicles.

Day-to-day functions:

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26-foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions
Qualifications:

High school diploma or equivalent
MUST HAVE clean driving record
Two(2) years of experience within the service or operations field
Two(2) years of experience in front-line customer service
Lifting up to 30 pounds; pushing and pulling objects up to 75 pounds
Ability to drive a work truck
Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Job Description

Position Title: Field Service Associate/Driver


*Previous experience driving a company box truck or being in a field customer service role is a huge plus!


Salary/Benefits – Total Rewards:

Total Cash – $25/hr.base pay plus OT and variable compensation.
Sign On Bonus: $2500.00.
On-call rotating shift - alternating every other weekend.
Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
Paid time-off – 15d PTO, 12 holidays (8 standard/4 floating), birthday
Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.


Location: Little Rock, AR (USA), Arkansas, US - United States


Full-time shift schedule: Monday – Friday 11:00 am - 7:30 pm plus rotating on-call coverage.


Position Details:

The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of Arjo medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Little Rockservice center but will involve local driving to and from area medical facilities using company vehicles.

Day-to-day functions:

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26-foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions
Qualifications:

High school diploma or equivalent
MUST HAVE clean driving record
Two(2) years of experience within the service or operations field
Two(2) years of experience in front-line customer service
Lifting up to 30 pounds; pushing and pulling objects up to 75 pounds
Ability to drive a work truck
Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Job Description

Position Title: Field Service Technician

Salary/Benefits – Total Rewards:

Total Cash – $25-27/hr. (DOE) + Overtime + Bonus.
Benefits Begin on Day One
Full family health/vision/dental coverage
An employer-matched award-winning 401k plan
Paid training
Paid time off
Company-provided vehicle
Location: Raleigh, NC (USA), North Carolina, US - United States

Position Details:

The Field Service Technician is responsible for providing preventative maintenance and repair on medical equipment in the eastern North Carolina area. This role requires an understanding of mechanical and electrical systems and experience with the tools and processes required to complete the work. Daily focus will be on high-quality equipment service and on building customer relationships to drive growth opportunities.

The selected technician, working remotely, should reside in or near Lenoir or Wayne County to stay central to the hospital customers that require regular visits. 10-20% overnight travel.

Day-to-day functions:

Maintenance, repair, installations, upgrades, and in-servicing at customer locations (medical facilities).
Technical diagnosis and repair cost estimates on customer-owned medical equipment.
Assists the Sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc).
Grow Service Contracts revenue through service contracts and renewal of existing service contracts.
Align with all health and safety codes and procedures as mandated by company policy, customer requirements, and regulatory agencies.
Completed and submit accurate reporting.
Spare parts inventory management.
Daily driving to customer locations (medical facilities); 10-20% overnight travel.
Qualifications:

High School Diploma or GED required. (Associate’s Degree in an Electrical or Mechanical field preferred)
Repair and maintenance experience with electromechanical equipment.
Electrical and mechanical assembly.
Training and/or certifications preferred.
Sales experience preferred.
Ability to read and understand mechanical and electrical schematics.
Must possess and maintain a valid driver’s license.
Lift up to 30 pounds and push/pull 75 pounds.
Ability to move medical equipment, including the ability to lift up to 30 pounds and push/pull heavy objects using up to 70 pounds of force

Job Description

Position Details:
• Title: Field Service Rep
• Location: Bakersfield / Coalinga, CA
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$70K
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.
Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Job Description

Position Details:

Title: Associate Field Service Engineer

Location: Winston-Salem & Greensboro, NC (must live w/in immediate vicinity)

Shift: Day shift, typically M – F

Compensation: $70K - $75k base depending on experience and qualifications plus OT

Benefits: Excellent Medical, Dental and Vision coverage, 401k, paid Vacation and Holidays, Wellness reimbursement, tuition reimbursement and flexible spending account

Travel: Primarily local/regional but may require domestic travel as needed for training. Company vehicle provided.



As a Field Service Engineer, you will service equipment used to treat Cancer patients. You must be customer-focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.



Responsibilities:

Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
Perform supervised calibrations and preventative maintenance on their designated modality.
Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
Work safely on Company’s full range of products including medical devices producing high-energy ionizing radiation.
Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
Parts inventory management.
Provide product feedback to home office.
Maintain all company-leased equipment, including company automobile, parts, and tools.
Perform other related duties as assigned or requested.


Qualifications:

We believe you thrive in a fast-paced environment and are always in search for a better way. You are an excellent communicator who supports the team members and wants an opportunity to truly make an impact. We believe that you have:

Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.
Possess a good electro-mechanical aptitude
Computer literate
Experience with servicing Radar equipment is a plus
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
A good understanding of Good Manufacturing Practice, including ESD requirements
Must have effective written and verbal communication skills
Exceptional customer service skills
Ability to represent the organization in a professional and positive manner
Ability to organize and prepare reports
Must be willing to travel and work unsociable hours
Uphold the company’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
Must maintain an active driver’s license in the home state
Employee is required to comply with all customer vendor credentialing requirements and Company's COVID-19 (U.S.) Vaccination Policy.

Job Description

Position Title: Field Service Associate/Service Consultant



*Previous experience driving a company box truck or being in a field customer service role is a huge plus!



Salary/Benefits – Total Rewards:

Total Cash – Base Pay – ($21.00 - $25.00 per/hour) + Overtime + Performance Bonus
Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
Paid Training and Development – Arjo supports the development and growth of their employees through constant growth opportunities!

Position Details:

The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of Arjo medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Kent, WA service center but will involve local driving to and from NYC-Metro-area medical facilities using company vehicles.


Day-to-day functions:

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26-foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions


QUALIFICATIONS:

High school diploma or equivalent
MUST HAVE clean driving record
Previous professional driving experience preferred
Two (2) years’ experience in front-line customer-service (ideally out in the field)
Ability to lift up to 30lbs and push/pull up to 75lbs
Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Job Description

Title: Associate Field Service Engineer

Location: Winston-Salem & Greensboro, NC (must live w/in immediate vicinity)

Shift: Day shift, typically M – F

Compensation: $70K - $75k base depending on experience and qualifications plus OT

Benefits: Excellent Medical, Dental and Vision coverage, 401k, paid Vacation and Holidays, Wellness reimbursement, tuition reimbursement and flexible spending account

Travel: Primarily local/regional but may require domestic travel as needed for training. Company vehicle provided.



As a Field Service Engineer, you will service equipment used to treat Cancer patients. You must be customer-focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.



Responsibilities:

Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
Perform supervised calibrations and preventative maintenance on their designated modality.
Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
Work safely on company’s full range of products including medical devices producing high-energy ionizing radiation.
Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
Parts inventory management.
Provide product feedback to home office.
Maintain all company-leased equipment, including company automobile, parts, and tools.
Perform other related duties as assigned or requested.


Qualifications:

We believe you thrive in a fast-paced environment and are always in search for a better way. You are an excellent communicator who supports the team members and wants an opportunity to truly make an impact. We believe that you have:

Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.
Possess a good electro-mechanical aptitude
Computer literate
Experience with servicing Radar equipment is a plus
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
A good understanding of Good Manufacturing Practice, including ESD requirements
Must have effective written and verbal communication skills
Exceptional customer service skills
Ability to represent the organization in a professional and positive manner
Ability to organize and prepare reports
Must be willing to travel and work unsociable hours
Uphold the company’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
Must maintain an active driver’s license in the home state
Employee is required to comply with all customer vendor credentialing requirements and COVID-19 (U.S.) Vaccination Policy.

Job Description

Position Details:

Title: Field Service Engineer II

Location: Dayton, OH (Must live within a 3-hour commute)

Shift: M – F / day shift

Compensation: $38 - $41+/hr. DOEQ on a 40-hour work week with OT as needed

Benefits: With a young, dynamic, friendly, and open culture, there is much attention to staff development and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone, and laptop.

Travel: Expect travel up to 75% within the southwest region and USA as needed. Air travel and hotel-related expenses covered. Company vehicle and expense account provided.



Position Description:

Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.



Technical Repair Activities

Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
Provides technical advice to Field Service Technicians, BMET, and Customer/Product Support Department to troubleshoot and repair Sakura instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration, and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
Travels and performs field service repairs on company instruments to minimize customer downtime.
Evaluate repair procedures and service manuals for future revisions.
Performs quality inspection of medical instruments.


Training Activities

Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, SFA/SFE Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
Participates in the development and revising of Instrumentation Service Manuals


Information Management & Reporting Activities

Documents service reports and technical advice to comply with FDA requirements.
Composes Service Bulletins for distribution to IRV’s, Distributors and other Company entities.
Coordinates product improvement and failures to Manufacturing and Product Development Departments.
Conducts analysis of service failures from the field and compiles comprehensive reports.
Plans, coordinates, and prepares technical reports as required.
Attends and participates in group meetings, task force groups, etc., as needed.


Quality/Business Systems Activities

Ensures standards for ISO 13485 certification are met.
Recommends measures to improve instrument quality and performance.


Other Skills

Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
Suggests improvement in departmental work processes and procedures.
Attends technical meetings and seminars when requested by Manager.
Maintains good communications both inside and outside of the Company.
Performs special projects and other miscellaneous duties.

Job Description

Live anywhere on east coast near major airport

Job Description

Position Details:


Title: Field Service Technician
Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC)
Shift: Monday through Friday, occasional evening or weekend.
Travel: 80 - 90% - Monday through Thursday
Compensation: $80k to $85K (depending on experience and location) plus car allowance($880/mo) and quarterly bonus
Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.


Position Description:


Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
Interact with external customers and internal Sales, Service, and technical support personnel
Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
Support sales team with technical resolutions
Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance


Requirements:

Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to AG in Basel, Switzerland for multiple-week training and team exchange sessions
Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal Sales, Service, and Technical support personnel
Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
Proficient with Microsoft Office Suite and IT products
Fluent in English required, German language fluency a plus
Must be able to lift up to 75 lbs.

Job Description

Philadelphia is listed as location, but candidate can live anywhere in the northeast - one hour from major airport.


Position Details:


Title: Field Service Technician
Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC)
Shift: Monday through Friday, occasional evening or weekend.
Travel: 80 - 90% - Monday through Thursday
Compensation: $80k to $85K (depending on experience and location) plus car allowance($880/mo) and quarterly bonus
Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.


Position Description:

Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
Interact with external customers and internal Sales, Service, and technical support personnel
Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
Support US sales team with technical resolutions
Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance


Requirements:

Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to AG in Basel, Switzerland for multiple-week training and team exchange sessions
Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal Sales, Service, and Technical support personnel
Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
Proficient with Microsoft Office Suite and IT products
Fluent in English required, German language fluency a plus
Must be able to lift up to 75 lbs.

Job Description

Position Details:

• Title: Field Service Engineer
• Location: Boston, MA; Bay Area, CA; Salt Lake City, UT; Oklahoma City, OK; Nashville, TN
• Shift: You will work from home and typically operate at clients’ sites during normal office hours, M-F, 8am-5pm. Understand you will often be travelling to/from client sites outside normal business hours, and this is where you accumulate most of your overtime hours.
• Compensation: W2: $90,000+ (base salary + OT & quarterly bonuses + additional travel bonuses)
• Benefits: Benefits start on day one: Medical, dental, vision, life insurance, short- & long-term disability, travel insurance, FSA, employee assistance program, matching 401k, 15 paid vacation days, laptop, wi-fi card, cell phone, new personal use company vehicle with all expenses paid or monthly car allowance.
• Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:
As a Field Service Engineer you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.
Essential Duties & Responsibilities:
• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent the company at technical shows and exhibitions as required.
Qualifications:
Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye


All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.

Job Description

Position Details:
Title: Field Service Engineer II
Location: Torrance, CA
Shift: M – F / day shift
Compensation: $38 - $41+/hr DOEQ on a 40-hour work week with OT as needed
Benefits: With a young, dynamic, friendly and open culture, there is much attention for the development of staff and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone and laptop.
Travel: Expect travel up to 75% within the southwest region and USA as needed. Air travel and hotel-related expenses are covered. Company vehicle and expense account provided.

Position Description:
Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.

Technical Repair Activities
• Repairs company medical instruments to manufacturer's Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair Sakura instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities
• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities
• Documents service reports and technical advice to comply with FDA
• Composes Service Bulletins for distribution to IRV’s, Distributors and other Sakura
• Coordinates product improvement and failures to Manufacturing and Product Development
• Conducts analysis of service failures from the field and compiles comprehensive
• Plans, coordinates and prepares technical reports as
• Attends and participates in group meetings, task force groups, as needed.

Quality/Business Systems Activities
• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills
• Ensures that all Service Department areas are in a safe, orderly, clean, and functional
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

Job Description

Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day!

Arjo welcomes people from all backgrounds and walks of life. They are an Equal Opportunity Employer, and their employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. They believe that people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Position Details:
The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of Arjo medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Lincoln service center but will involve local driving to and from area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26-foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to Arjo quality standards
• Present highest level of customer etiquette in all patient/customer interactions

QUALIFICATIONS:
• High school diploma or equivalent
• MUST HAVE clean driving record
• Previous professional driving experience preferred
• Two (2) years’ experience in front-line customer-service (ideally out in the field)
• Ability to lift up to 30lbs and push/pull up to 75lbs
• Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Position Title: Field Service Associate/Service Consultant

*Previous experience driving a company box truck or being in a field customer service role is a huge plus!

Salary/Benefits – Total Rewards:
• Total Cash – Base Pay – ($19.00 - $21.00 per/hour) + Overtime + Performance Bonus
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
• Paid Training and Development – Arjo supports the development and growth of their employees through constant growth opportunities!

Location: Lincoln, Nebraska

Full-time shift schedule: Monday - Friday / 10am – 6:30pm… plus rotating on-call coverage.

Job Description

Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day!

Arjo welcomes people from all backgrounds and walks of life. They are an Equal Opportunity Employer, and their employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. They believe that people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Position Details:
The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of Arjo medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Englewood, NJ service center but will involve local driving to and from NYC-Metro-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26-foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to Arjo quality standards
• Present highest level of customer etiquette in all patient/customer interactions

QUALIFICATIONS:
• High school diploma or equivalent
• MUST HAVE clean driving record
• Previous professional driving experience preferred
• Two (2) years’ experience in front-line customer-service (ideally out in the field)
• Ability to lift up to 30lbs and push/pull up to 75lbs
• Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Position Title: Field Service Associate/Service Consultant

*Previous experience driving a company box truck or being in a field customer service role is a huge plus!

Salary/Benefits – Total Rewards:
• Total Cash – Base Pay – ($21.00 - $25.00 per/hour) + Overtime + Performance Bonus
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
• Paid Training and Development – Arjo supports the development and growth of their employees through constant growth opportunities!

Location: Englewood, New Jersey

Full-time shift schedule: Tuesday – Saturday / 9am – 5:30pm… plus rotating on-call coverage.

Job Description

Position Details:
• Title: Field Service Rep
• Location: The vast majority of the customer sites are in the Arlington / Northern VA region; you can live anywhere in that general area.
• Travel/Schedule: Minimal overnight; this is primarily a standard Mon-Fri dayshift opportunity at the specific customer sites in your region.
• Compensation: Target Base Salary ~$70K - $75K+
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.
Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems. A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). Experience and knowledge of troubleshooting robotics and/or automated systems is ideal. And you must be service-minded and customer-focused.