Field Service Careers in the Medical Technology Industry

Job Description

Position Details:
Title: Field Service Representative I
Location: Charolette, NC
Shift: Day shift
Compensation: $70k-80K
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)
Travel: 75% overnight

Position Description:
Provides professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established company NA Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and assure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group.

• Provides technical service support on the installations, inspection, repair, and preventative maintenance of company products for customers within their territory.
• Continuously updates technical knowledge on all products and new advances in the field of medical electronics through training and personal study. Works with more senior reps in region to enhance product knowledge.
• Provides telephone support to customers, sales, and clinical education staff. Maintains positive, professional communication with customers, regional team members, and national technical support group.
• Documents all activities in accordance with the company Service Administrative and Quality system policies and procedures, including and not limited to MDR and field corrections
• Maintains all service contracts in accordance with company service policies and procedures and actively pursues the renewal of existing contracts. Identifies potential service contract customers, provides contract quotations, and pursues the timely closing of all new contract proposals.
• Maintains loaner, test equipment, spare parts inventory, company vehicle, and other company equipment and supplies in good condition and working order. Maintains organized supplies and inventory.
• Provides technical support for Sales and Clinical Education staff.

Requirements:
• Minimum of an Associate of Science Degree or equivalent in electronics with emphasis in instrumentation, and digital circuitry
• Prior field service experience or hospital biomed experience preferred.
• Must be on-call 24 hours a day, 7 days a week, including holidays, and available for emergency service during off hours.

Job Description

Position Details:
• Title: Field Service Rep
• Location: Salt Lake City, UT
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$65K - $70K
o Bonuses/Additional Compensation: Overtime + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work
Schedule, a profit sharing-program and opportunity for personal and professional growth.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of Company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Job Description

Position Details:

Title: Senior Territory Manager – Field Service Engineer

Location: Long Island, NY

Shift: Mon-Fri, flexible to meet business needs

Compensation: $70k-$90k+ depending on qualifications and experience! + Sales commissions

Benefits: Competitive benefits package, medical, dental, PTO, and more!

Travel: This is a field position, ~80%. Most travel is within a 3-4hr radius (your territory). You will be provided with a company vehicle, gas card, tools, cell phone, laptop, and company credit card. Very limited overnight work is possible



Position Description: The Territory Manager will visit accounts with the goal of developing a professional relationship and educating the client on Company offerings. The position will develop a client base within a 3-to-4-hour geographical radius to service diagnostic ultrasound equipment and offer client solutions based on their specific need. Those solutions include but are not limited to, ultrasound service, ultrasound probe repair, ultrasound system sales, replacement probe sales, rentals, training, and system applications.

Work to learn and establish rapport with
Schedule and perform preventative
Generate revenue growth by offering solutions and products aligned with the service portfolio.
Provide timely responses to service
Complete and submit applicable field service reports for
Develop a profitable territory performing service, selling service contracts, parts, and systems.
Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers, and all other available resources.
Troubleshoot and problem-solve issues as they arise when doing service
Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance
Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related
May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.
Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on-site, making sure the equipment works, satisfying client expectations, and learning the client’s ultrasound equipment portfolio and needs.
KPIs:

Service Performance
PM Completion (schedule & non-schedule) (Total)
First-time fix rate with primary engineer
Percentage of Outstanding Workorders
Percentage of Field Service visits per field engineer per month
Sales Performance
PM and Billable Revenue to meet or exceed $25,000 per quarter
Percentage of expiring maintenance contracts that are renewed
Percentage of Probe Sales
Percentage of Equipment Sales
Percentage of Probe Repair Sales
Percentage of Contract Sales


Requirements:

Associate degree in electronics (BSEE/BSEET/BSME/BSMET preferred) or 2 years’ equivalent combination of education and experience.
Experience with diagnostic Ultrasound equipment highly preferred, especially within a field service environment.
Knowledge of computers; PC competency to include utilization of Microsoft Office Suite products
An established customer base is a
Be a self-
Creative problem-
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure
Ability to adapt to changing work requirements in a complex, fast-paced
Ability to effectively operate in an independent environment to achieve assigned goals and objectives
Robust organization/communication skills to exceed customer
Strong interpersonal skills to develop relationships and be prompt and courteous

Job Description

Position Details:

• Title: Field Service Technician
• Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC), and Dallas or Houston, TX area.
• Shift: Monday through Friday, occasional evening or weekend.
• Travel: 80 - 90% - Monday through Thursday
• Compensation: $80k to $85K (depending on experience and location) plus OT, car allowance($880/mo) and quarterly bonus
• Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.

Position Description:

• Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
• Interact with external customers and internal company Sales, Service, and technical support personnel
• Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
• Support company US sales team with technical resolutions
• Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
• Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance

Requirements:

• Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
• Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
• Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
• Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
• Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to company AG in Basel, Switzerland for multiple-week training and team exchange sessions
• Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal company Sales, Service, and Technical support personnel
• Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
• Proficient with Microsoft Office Suite and IT products
• Fluent in English required, German language fluency a plus
• Must be able to lift up to 75 lbs.

Job Description

sition Title:     Field Service Associate/Driver

 

*Previous experience driving a company box truck or being in a field customer service role is a huge plus!                 

 

Salary/Benefits – Total Rewards:  

Total Cash – $19-21/hr. base pay plus OT and variable compensation.
On-call rotating shift - alternating every other weekend.  
Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
Paid time-off – 15d PTO, 12 holidays (8 standard/4 floating), birthday
Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.
 

Location:   Knoxville, TN (USA), Tennessee, US - United States

 

Full-time shift schedule:   Sunday – Thursday 12:00 pm - 8:30 pm plus rotating on-call coverage

                                               Tuesday – Saturday 12:00 pm - 8:30 pm plus rotating on-call coverage

Details:

The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of  medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Knoxville service center but will involve local driving to and from area medical facilities using company vehicles.

Day-to-day functions:

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26-foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions
Qualifications:

High school diploma or equivalent
MUST HAVE clean driving record
Two(2) years of experience within the service or operations field
Two(2) years of experience in front-line customer service
Lifting up to 30 pounds; pushing and pulling objects up to 75 pounds
Ability to drive a work truck
Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Job Description

Position Title: Field Service Associate/Driver


*Previous experience driving a company box truck or being in a field customer service role is a huge plus!


Salary/Benefits – Total Rewards:

Total Cash – $21-23/hr.base pay plus OT and variable compensation.
Sign On Bonus: $2500.00.
On-call rotating shift - alternating every other weekend.
Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
Paid time-off – 15d PTO, 12 holidays (8 standard/4 floating), birthday
Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.


Location: Alexandria, LA, Louisiana, US - United States


Full-time shift schedule: Tuesday - Saturday 11:00 am - 7:30 pm plus rotating on-call coverage.


Position Details:

The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Alexandria service center but will involve local driving to and from area medical facilities using company vehicles.

Day-to-day functions:

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26-foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions
Qualifications:

High school diploma or equivalent
MUST HAVE clean driving record
Two(2) years of experience within the service or operations field
Two(2) years of experience in front-line customer service
Lifting up to 30 pounds; pushing and pulling objects up to 75 pounds
Ability to drive a work truck
Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Job Description

Position Title: Field Service Technician

Salary/Benefits – Total Rewards:

Total Cash – $25-27/hr. (DOE) + Overtime + Bonus.
Benefits Begin on Day One
Full family health/vision/dental coverage
An employer-matched award-winning 401k plan
Paid training
Paid time off
Company-provided vehicle
Location: Raleigh, NC (USA), North Carolina, US - United States

Position Details:

The Field Service Technician is responsible for providing preventative maintenance and repair on medical equipment in the eastern North Carolina area. This role requires an understanding of mechanical and electrical systems and experience with the tools and processes required to complete the work. Daily focus will be on high-quality equipment service and on building customer relationships to drive growth opportunities.

The selected technician, working remotely, should reside in or near Lenoir or Wayne County to stay central to the hospital customers that require regular visits. 10-20% overnight travel.

Day-to-day functions:

Maintenance, repair, installations, upgrades, and in-servicing at customer locations (medical facilities).
Technical diagnosis and repair cost estimates on customer-owned medical equipment.
Assists the Sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc).
Grow Service Contracts revenue through service contracts and renewal of existing service contracts.
Align with all health and safety codes and procedures as mandated by company policy, customer requirements, and regulatory agencies.
Completed and submit accurate reporting.
Spare parts inventory management.
Daily driving to customer locations (medical facilities); 10-20% overnight travel.
Qualifications:

High School Diploma or GED required. (Associate’s Degree in an Electrical or Mechanical field preferred)
Repair and maintenance experience with electromechanical equipment.
Electrical and mechanical assembly.
Training and/or certifications preferred.
Sales experience preferred.
Ability to read and understand mechanical and electrical schematics.
Must possess and maintain a valid driver’s license.
Lift up to 30 pounds and push/pull 75 pounds.
Ability to move medical equipment, including the ability to lift up to 30 pounds and push/pull heavy objects using up to 70 pounds of force

Job Description

Position Title: Field Service Associate/Service Consultant



*Previous experience driving a company box truck or being in a field customer service role is a huge plus!



Salary/Benefits – Total Rewards:

Total Cash – Base Pay – ($21.00 - $25.00 per/hour) + Overtime + Performance Bonus
Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
Paid Training and Development – Arjo supports the development and growth of their employees through constant growth opportunities!

Position Details:

The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of Arjo medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Kent, WA service center but will involve local driving to and from NYC-Metro-area medical facilities using company vehicles.


Day-to-day functions:

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26-foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions


QUALIFICATIONS:

High school diploma or equivalent
MUST HAVE clean driving record
Previous professional driving experience preferred
Two (2) years’ experience in front-line customer-service (ideally out in the field)
Ability to lift up to 30lbs and push/pull up to 75lbs
Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Job Description

Position Details:


Title: Field Service Technician
Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC)
Shift: Monday through Friday, occasional evening or weekend.
Travel: 80 - 90% - Monday through Thursday
Compensation: $80k to $85K (depending on experience and location) plus car allowance($880/mo) and quarterly bonus
Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.


Position Description:


Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
Interact with external customers and internal Sales, Service, and technical support personnel
Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
Support sales team with technical resolutions
Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance


Requirements:

Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to AG in Basel, Switzerland for multiple-week training and team exchange sessions
Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal Sales, Service, and Technical support personnel
Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
Proficient with Microsoft Office Suite and IT products
Fluent in English required, German language fluency a plus
Must be able to lift up to 75 lbs.

Job Description

Philadelphia is listed as location, but candidate can live anywhere in the northeast - one hour from major airport.


Position Details:


Title: Field Service Technician
Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC)
Shift: Monday through Friday, occasional evening or weekend.
Travel: 80 - 90% - Monday through Thursday
Compensation: $80k to $85K (depending on experience and location) plus car allowance($880/mo) and quarterly bonus
Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.


Position Description:

Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
Interact with external customers and internal Sales, Service, and technical support personnel
Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
Support US sales team with technical resolutions
Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance


Requirements:

Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to AG in Basel, Switzerland for multiple-week training and team exchange sessions
Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal Sales, Service, and Technical support personnel
Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
Proficient with Microsoft Office Suite and IT products
Fluent in English required, German language fluency a plus
Must be able to lift up to 75 lbs.

Job Description

Position Details:
Title: Field Service Engineer II
Location: Torrance, CA
Shift: M – F / day shift
Compensation: $38 - $41+/hr DOEQ on a 40-hour work week with OT as needed
Benefits: With a young, dynamic, friendly and open culture, there is much attention for the development of staff and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone and laptop.
Travel: Expect travel up to 75% within the southwest region and USA as needed. Air travel and hotel-related expenses are covered. Company vehicle and expense account provided.

Position Description:
Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.

Technical Repair Activities
• Repairs company medical instruments to manufacturer's Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair Sakura instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities
• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities
• Documents service reports and technical advice to comply with FDA
• Composes Service Bulletins for distribution to IRV’s, Distributors and other Sakura
• Coordinates product improvement and failures to Manufacturing and Product Development
• Conducts analysis of service failures from the field and compiles comprehensive
• Plans, coordinates and prepares technical reports as
• Attends and participates in group meetings, task force groups, as needed.

Quality/Business Systems Activities
• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills
• Ensures that all Service Department areas are in a safe, orderly, clean, and functional
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

Job Description

Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day!

Arjo welcomes people from all backgrounds and walks of life. They are an Equal Opportunity Employer, and their employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. They believe that people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Position Details:
The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of Arjo medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Lincoln service center but will involve local driving to and from area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26-foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to Arjo quality standards
• Present highest level of customer etiquette in all patient/customer interactions

QUALIFICATIONS:
• High school diploma or equivalent
• MUST HAVE clean driving record
• Previous professional driving experience preferred
• Two (2) years’ experience in front-line customer-service (ideally out in the field)
• Ability to lift up to 30lbs and push/pull up to 75lbs
• Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Position Title: Field Service Associate/Service Consultant

*Previous experience driving a company box truck or being in a field customer service role is a huge plus!

Salary/Benefits – Total Rewards:
• Total Cash – Base Pay – ($19.00 - $21.00 per/hour) + Overtime + Performance Bonus
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
• Paid Training and Development – Arjo supports the development and growth of their employees through constant growth opportunities!

Location: Lincoln, Nebraska

Full-time shift schedule: Monday - Friday / 10am – 6:30pm… plus rotating on-call coverage.

Job Description

Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day!

Arjo welcomes people from all backgrounds and walks of life. They are an Equal Opportunity Employer, and their employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. They believe that people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Position Details:
The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of Arjo medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Englewood, NJ service center but will involve local driving to and from NYC-Metro-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26-foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to Arjo quality standards
• Present highest level of customer etiquette in all patient/customer interactions

QUALIFICATIONS:
• High school diploma or equivalent
• MUST HAVE clean driving record
• Previous professional driving experience preferred
• Two (2) years’ experience in front-line customer-service (ideally out in the field)
• Ability to lift up to 30lbs and push/pull up to 75lbs
• Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Position Title: Field Service Associate/Service Consultant

*Previous experience driving a company box truck or being in a field customer service role is a huge plus!

Salary/Benefits – Total Rewards:
• Total Cash – Base Pay – ($21.00 - $25.00 per/hour) + Overtime + Performance Bonus
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
• Paid Training and Development – Arjo supports the development and growth of their employees through constant growth opportunities!

Location: Englewood, New Jersey

Full-time shift schedule: Tuesday – Saturday / 9am – 5:30pm… plus rotating on-call coverage.

Job Description

Position Details:
• Title: Field Service Rep
• Location: The vast majority of the customer sites are in the Arlington / Northern VA region; you can live anywhere in that general area.
• Travel/Schedule: Minimal overnight; this is primarily a standard Mon-Fri dayshift opportunity at the specific customer sites in your region.
• Compensation: Target Base Salary ~$70K - $75K+
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.
Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems. A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). Experience and knowledge of troubleshooting robotics and/or automated systems is ideal. And you must be service-minded and customer-focused.