Date Posted: 4/16/2025 2:30:17 PM
Location: Milwaukee, WI
Job Type: Full Time
Salary (USD): $25 - $40
Job Description
Job Title: Field Service Engineer
Location: Milwaukee, WI
Compensation: $$25-$40 depending of the level
This position is responsible for installing, troubleshooting and repairing company CNC machines.
Principle Duties & Responsibilities
The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.
1. Provide exceptional customer service
2. Clearly and professionally interact with customers
3. Work closely with customers and machines to ensure equipment operates within expected tolerances
4. Pursue machine diagnosis of our internal Product Support Group (PSG) to repair company equipment
5. Work carefully with the PSG for technical assistance and provide them with diagnostic feedback
6. At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
7. Use electrical and electronic knowledge to help troubleshoot and solve issues
8. Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics
9. Clean, replace or install parts to maintain smooth operation of machinery and equipment
10. Assemble, install, align equipment as needed
11. Accurately report technical conditions and information of machines to PSG and management
12. Interface with cross functional work teams such as applications, sales, engineering, production,
13. When needed, provide onsite training to customers for operation and/or repair of machines
14. Assist other Field Service Engineers as needed
15. Receive factory product training and technical service knowledge as needed
16. Submit organized and helpful service reports for each repair mission
17. Help to develop or adjust existing technical documentation
18. Work as required with minimal supervision in compliance with all safety requirements
19. Travel up to 100%. Travel includes regional and national Weekend travel maybe required as well.
20. Must be able to lift 70 pounds without aid
Experience/Education
Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record.
Job Posting
