Job Details

Job Description

osition Details:
• Title: Installation Coordinator
• Location: Albuquerque, NM
• Travel/Schedule:
o 12-hr Day shift: 7a – 7p on a 4-on, 3-off, 3-on, 4-off schedule.
o You may be asked to travel to other EV Group support sites on occasion, but this is generally an in-house role.
• Compensation: Target base rate ~$40/hr - $47/hr
o Bonuses/Additional Compensation: Overtime is paid at 1.5X after 40 hours; relocation assistance available.
• Benefits: Company offers an excellent benefits package with comprehensive medical/dental/vision plans, Incentive Savings Plan (ISP) / 401k, tuition assistance opportunities, paid time off, etc.

Position Description: In this role you will lead equipment installations and upgrades at the customer site in Rio Rancho, NM. You will be the onsite point of contact for Site Coordinators, Project Managers and Customer Equipment Tool Owners (TO) and Manufacturing Technicians (MT). You will be responsible for implementing detailed, complex customer installation plans for both reliability and process qualification and sign-off, and you will be in charge once the equipment arrives until the equipment is signed off and all open items are completed. Some specific responsibilities include:

• Lead all equipment installations and upgrades at customer site including managing and leading all meetings pertaining to the projects.
• Provide status updates and daily reports to Site Coordinator, Project Manager and Customer.
• Resource planning in coordination with the Project and HQ Customer Support Management department.
• Provide timely and most efficient escalation, especially regarding on-site employees, to the Installation & Support Manager.
• Continuous improvement of the installations in terms of process and scheduling, systematic data collection, evaluation, and communication to the relevant areas. Provide a detailed lessons learnt overview after each installation and upgrade.
• Create and update documentation for installation work and tasks.
• Responsible for maintaining the check out, check in and calibration of all specialty install tools and equipment.
• Provide professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Recommend appropriate action and maintain ongoing awareness of existing and potential situations.
• Prepare and conduct local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicate professionally by email and telephone, as needed.

In order to be successful in this role, you must have at least six years of experience installing/repairing semiconductor (or similar) production equipment. You should have familiarity with the coordination of production operations and a strong customer-service profile, being the “face” of EV Group for the client. You cannot have been a Blue Badged Intel employee at any of their facilities within the past six months to be considered for this role.

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