Customer Service Engineer
Company: Orion Talent
Job Ref: # 696269
Date Posted: 7/23/2025 12:00:00 AM
City, State: Madison, WI
Salary: $106,000 - $120,000
Description
Go to end ⇓As a Customer Service Engineer, you will install, service, maintain, and repair complex equipment at customer sites. You will deliver prompt, effective technical solutions, provide on-site user training, and ensure customer satisfaction by minimizing downtime. You’ll coordinate closely with technical, sales, and customer care teams while managing financial performance for your territory.
Key Responsibilities:
- Install, troubleshoot, repair, and maintain designated systems (mechanical, electronic, optical).
- Deliver high-level customer support and on-site training post-install.
- Perform warranty/maintenance work and assist with clinical field trials.
- Maintain service documentation and recommend updates to manuals.
- Manage territory performance: service revenue, expenses, and inventory.
- Build customer trust through professional communication and relationship management.
- Strong background in electronic systems troubleshooting, repair, and schematics interpretation.
- Excellent mechanical aptitude; ability to explain technical details clearly.
- Exceptional customer service and communication skills.
- Proficient with PC tools and service documentation.
- Bio-Medical field experience is a plus, but not required.