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Description

Position Details:
• Title: NETWORK ENGINEERING ISP
• Location: Pembroke, NC
• Shift: 8AM to 5PM
• Compensation: $105,000
• Benefits: Company offers a comprehensive benefits package that includes medical, dental, vision, long-term disability, group term life, and a company-paid pension plan, 10 paid holidays, paid vacation, and medical leave, Company offers wellness programs and team-building activities to support employee well-being and satisfaction.
• Travel: Work at Company Headquarters: Pembroke, NC 28372

Position Description:
The Network Engineering ISP oversees the operation and maintenance of internet service infrastructure and/or network components to drive network efficiency and availability. Maintains internet service network quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitors internet service network traffic and performance to ensure minimal interruption to network transmission and/or network switches. Corrects internet service network problems effectively and in a timely manner. Drives initiatives, industrialization, and efficiencies to internet service network facilities for improvements (i.e., enhancements, updates, upgrades, and new systems). Establishes tools and procedures to monitor internet service network performance.

Essential Duties & Responsibilities:
• Partner closely with the providers, product, and technical support teams to continually improve time-to-resolution KPIs and increase focus on customer satisfaction
• Manage, report, and reinforce the need to consistently meet or exceed published service-level agreement (SLA) targets across all functions. Drive service quality i- Operate and maintain the company fiber network, focusing on the Calix Network infrastructure.
• Monitor network performance, identifying and addressing issues promptly minimizing downtime and ensure seamless connectivity for our customers.
• Collaborate with cross-functional teams to troubleshoot and resolve complex network problems and outages in a timely manner.
• Implement network changes, upgrades, and patches while minimizing disruption to ongoing operations. Monitor network capacity and make recommendations for scaling and optimization based on current and projected usage.
• Proactively identify opportunities for network enhancements and improvements, and present recommendations to management.
• Analyze network traffic patterns and usage data to identify trends and potential areas for improvement. Collaborate with vendors and service providers to ensure effective management of network-related contracts and agreements.
• Maintain thorough and accurate documentation of network configurations, procedures, and changes. Participate in on-call rotation to provide timely response and support for network emergencies. Stay up to date with industry trends, best practices, and emerging technologies to ensure the network remains at the forefront of innovation.
• Coordinate and provide supervision of contracted services, design, and construction activities.
• Implement automated process across different areas leveraging current applications.

Qualifications:
These are considered essential duties and are illustrative of fundamental job tasks. Employees may be required to perform additional related duties assigned by management. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Experience in large scale internet service network management
• Experience in network architecture, engineering, and design
• Driver License
• Cisco Certified Internetwork Expert (CCIE) Preferred
• Cisco Certified Network Professional (CCNP) Preferred

All applicants must have:
• Performs work according to applicable Federal and State safety regulations as well as Company policies, procedures, work practices and Safety Manual. Required for All Jobs
• Required to perform any other duties assigned in order to fulfill the objectives of the Cooperative.
• Maintains a friendly cooperative relationship with all employees, members, public and other utilities, when performing responsibilities while promoting the Cooperative's mission and positive image.
• The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the employee.