Sr. Field Service Technician

Description

Position Details:
Title: Sr. Field Service Technician Location: Salt Lake City, UT Shift: Typically, day shift
Compensation: Base compensation begins at $70K - $75K depending on experience and qualifications along with OT and performance bonus, company vehicle (Jeep Cherokee or Silverado pick-up) for all regional travel, company cell phone, test equipment, and annual performance-based bonus.
Benefits: Company offers its employees a comprehensive and very diverse benefits packaging, which includes several options for Health / Dental / Vision insurance, company-matched 401K, life/short/long-term disability insurance offerings, educational assistance, paid holiday/sick leave/vacation, performance bonus potential, and employee stock options.
Travel: Typically local, must be flexible for travel within the designated region. Company vehicle provided.
Vaccine Requirement: Not required but encouraged.
Position Description:
The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. Job tasks include but are not limited to: Computers, Servers, and Network equipment both internally and externally to the company. The Sr. Field Service Technician will service and support the public safety customers in and around Salt Lake City, Utah.

• Deliver professional experience in the configuration and testing of company two-way radio and subscriber products
• Deliver a good understanding of company trunking, P25 and SmartZone systems
Requirements:
• Job tasks include but are not limited to deployment, optimization, and repair of infrastructure, NICE public safety loggers, 911/ECW/Airbus equipment, subscribers, microwave, computers, servers, and network equipment both internally and externally to company Solutions
• Field Service Technician will service and support the public safety customers in and around Salt Lake City, Utah
• Post-sale installation, optimization, maintenance, and management of highly technical, mission- critical communication systems
• Focus on maintaining optimal performance levels across an integrated system while taking a proactive approach to system-level alarms/errors
• Perform system hardware and software installation and optimization including advanced troubleshooting skills
• Manage system availability through routine system maintenance and performance monitoring
• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results
• Develop solutions to difficult technical problems encountered as part of system implementation, upgrades, or support issues

• Provide a total familiarity with the latest technologies and troubleshooting techniques in transport, communications, and RF systems
• Team with System Management, Engineering, Project Management, Sales Personnel, System Technologists, and our Public Safety Partners to effectively design, implement, optimize, and cut over advanced communication systems that meet or exceed customer expectations
• Perform troubleshooting at the sub-system level as a subject matter expert and strive for optimal system performance
• Develop and present technical training, guide integrating new tools and solutions into the operations of the team
• Solve customer problems quickly during stressful situations
• Utilize equipment commonly used in the optimization and testing of company Two-Way radio (Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.)

Job Posting

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