Date Posted: 3/29/2024 7:03:01 AM
City, State: Santa Barbara, CA
Job Type: Full Time
Salary (USD): $85,000 - $115,000
Description
Position Details:
Title: Field Technical Support Engineer
Location: Santa Barbara, CA
Shift: Day shift, typically M – F
Compensation: Competitive base salary ($80k - $90K) depending on experience and qualifications plus annualized company bonus.
Benefits: Medical, dental, vision and 401K (see website for more information)
Travel: Less than 30% after the first year as needed to support customers at different sites
The Field Technical Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling “Best in Class” post-sale instrumentation support within assigned region for BNSM, manufacturer of the world's leading Metrology tools. Field Technical support activity includes: installation, instrument diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
• Provide “Best in Class” post-sale support and drive continuous improvement of the BNSM customer experience for assigned region.
• Execute to current process, procedures, and controls, while identifying and recommending improvement opportunities.
• High level of technical understanding and system level perspective. Experience with Semi Metrology techniques including
hands-on work.
Essential Functions:
• Hardware and application troubleshooting capabilities.
• System level understanding and data analysis and processing capabilities.
• Handle advanced maintenance and tool repair.
• Independency in problem solving and in prioritization and execution of job.
• Good judgment on escalation necessity.
• Determination and ability to work long hours when necessary, including weekend support if escalated.
• Excellent presentation skills and customer facing capabilities
• Maintain customer satisfaction to high market standards
• Develop diagnostic and repair methodologies
• Accurate and prompt reporting skills
• Other duties as assigned
Environmental Requirements:
• 35% travel both domestically and internationally
• Able to work in Government sites, cleanroom, production floor, & laboratory environments
• Must have & maintain valid driver’s license
Qualifications:
Minimum of bachelor’s degree in an engineering field from accredited university or college with multiple years in a technical role that demonstrates fulfillment of the above denoted knowledge, skills, and abilities. Typically, this encompasses 5 years technical experience coupled with demonstrated leadership and skill progression. Electrical Engineering background preferred. Will look at military veterans with strong technical engineering backgrounds based on military experience and relevant work experience.
Job Posting
