Field Service Representative

Description

Position Details:
Title: Field Service Representative
Location: Detroit, MI (initial training is based out of Ann Arbor office)
Shift: Day Shift, M-F
Compensation: $70K - $75K+ base depending on experience and qualifications plus performance bonus!
Benefits: Mileage reimbursement, Medical, Dental, Vision, 401k, Vacation, Sick, and Holiday Pay. Additionally, you will receive allowance for clothing and new work boots each year. A company cellphone and vehicle will also be provided.
Travel: Expect up to 80% travel monthly (M-F, up to 3 weeks per month) to support North America
Position Description:
Under the general supervision of the Field Service Supervisor or Manager, installs, maintains and repairs company supplied equipment at customer locations.
• Installs, repairs and maintains company products at customer sites.
• 80% Travel and ability to obtain passport.
• Balance of time spent between home and field.
• Provides technical assistance to customers and company departments, including parts, technical questions, and some application support.
• May assist with preparing quotations or RMAs
• Complete Workorders and Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy.
• Maintain notes and in the customer service database (ServiceMax).
Requirements:
• Ability to effectively and professionally deal with customers and co-workers as evidenced by two or more years of customer service-related experience.
• Ability to work with little or no direct supervision.
• Ability to efficiently and accurately perform installations and repairs on scientific instruments and willingness to
learn company instruments. y
• Electronics/optical or technical background.
• Needs to be able to think on their feet and troubleshoot complex scenarios
• Experience with ServiceMax or similar, Salesforce and/or SAP experience are a plus
• Associate's degree or equivalent experience in a technical field.
• Experience with Microsoft Word and Excel or similar.
• Good communications skills
• Must be able to routinely lift 50 pounds.

Job Posting

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