Service Supervisor

Description

Title: Service Supervisor
Location: NYC, NY (Brooklyn/Queens/Long Island region)
Schedule: Five-day rotation including Saturday and Sunday (two consecutive days off during the week)
Compensation: $65K - $75K base depending on experience and qualifications plus bonus
Benefits: Medical, dental, vision and 401K (with company match). A variety of career advancement opportunities across multiple locations. Paid Time Off and floating holidays. A positive work environment with a focus on safety and teamwork Travel: Primarily local within the NYC region (company vehicle provided)
Our Service Supervisor is responsible for supervising field technicians assigned to a specific region, territory, or facility, in the performance of their technical, customer service and administrative responsibilities. Aid in resolving technical issues relating to company product line, provide service supervisory functions to area field staff, and act as company liaison in resolving customer inquiries and requests. Individuals will have basic managerial skills, strong technical and customer service skills and be able to work independently.

Responsibilities:
• Direct day to day task assignments of field service Assign and check work, instruct and assist technicians in the performance of technical and administrative responsibilities.
• Provide technical assistance on product line to technicians and customer
• Direct machine and equipment installations and
• Instruct and train technicians on proper equipment troubleshooting, repair and preventative maintenance
• Instruct and train technicians on proper route management techniques and
• Direct and coordinate monthly machine downloads for billing
• Review and provide feedback to technicians on resolution of service
• Oversee field service record keeping and files, including service reports, technical manuals and service bulletins, department and company correspondence, expense reports and any other company service department
• Maintain effective personnel relationships and establish standards of
• Manage fleet vehicle Enforce fleet management and maintenance policies.
• Provide regular verbal and written reports to management regarding operation of Company equipment, customer relations, employee issues and any other pertinent issues relating to the operation of responsible region.
• Maintain effective technical and administrative relations with store managers and personnel. Regularly consult with customers on matters concerning Company equipment and Resolve customer issues in a productive and timely fashion.
• Instruct customer personnel in the operation and care of the Company
• Recommend engineering changes to improve quality and reliability and to facilitate installation, maintenance and repair of Company equipment.
• Administer company procedures, field service department policy and Explain company policies and regulations to technicians.

Qualifications:
• Electronic/Mechanical troubleshooting foundation and aptitude
• Strong working knowledge of Microsoft Office
• Strong leadership and team building skills required
• Two-year degree in technical field or related education/certifications
• Two-three years of supervisory experience in a field service or related environment

Job Posting

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