Date Posted: 2/21/2025 11:30:55 AM
City, State: Multiple Locations, XX
Job Type: Full Time
Salary (USD): $65,000 - $75,000
Description
Position Details:
Title: Field Service Engineer
Locations: Northern DC-Metro/Virginia; New York City, NY
Shift: Primarily daytime hours Mon.-Fri. with flexibility to handle unscheduled calls in your territory
Compensation: $65K-$70K base salary based on experience + paid overtime + car package + bonus incentives + relocation.
Benefits: Company offers a comprehensive benefits and compensation package that includes medical (HMO or PPO), dental, vision, disability & basic life insurance, 401K, profit sharing, tuition assistance, flexible spending accounts, paid vacation, course offerings through Company University, advancement, and much more!
Travel: Up to 30% with most service primarily in the greater metro area-based locations.
Position Description: A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of company’s customer-focused business model as customers are the foundation of their business.
Specific responsibilities include:
Deliver exemplary customer service to company customers in the field.
Become proficient in servicing all company Systems while following field service procedures.
Troubleshoot and repair company commercial system installations.
Coordinate with on-site contractors and facility managers to ensure proper system installation.
Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
Serve as a technical expert for legacy systems and products.
Stay aligned to company’s culture and values – Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.
Requirements: Experience: 3-5 years in electro-mechanical or related field.
Non-Technical:
2 or 4-year college degree, technical school degree, or related military experience.
Strong customer service skills.
Highly organized and accustomed to a fast-paced work schedule
Valid driver’s license with ability to pass background checks and drug screens as required.
Technical:
Experience with troubleshooting electrical systems.
Computer networking experience desired.
Job Posting
