Date Posted: 2/5/2025 9:06:56 AM
City, State: Long Island, NY
Job Type: Full Time
Salary (USD): $70,000 - $90,000
Description
Position Details:
Title: Senior Territory Manager – Field Service Engineer
Location: Long Island, NY
Shift: Mon-Fri, flexible to meet business needs
Compensation: $70k-$90k+ depending on qualifications and experience! + Sales commissions
Benefits: Competitive benefits package, medical, dental, PTO, and more!
Travel: This is a field position, ~80%. Most travel is within a 3-4hr radius (your territory). You will be provided with a company vehicle, gas card, tools, cell phone, laptop, and company credit card. Very limited overnight work is possible
Position Description: The Territory Manager will visit accounts with the goal of developing a professional relationship and educating the client on Company offerings. The position will develop a client base within a 3-to-4-hour geographical radius to service diagnostic ultrasound equipment and offer client solutions based on their specific need. Those solutions include but are not limited to, ultrasound service, ultrasound probe repair, ultrasound system sales, replacement probe sales, rentals, training, and system applications.
Work to learn and establish rapport with
Schedule and perform preventative
Generate revenue growth by offering solutions and products aligned with the service portfolio.
Provide timely responses to service
Complete and submit applicable field service reports for
Develop a profitable territory performing service, selling service contracts, parts, and systems.
Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers, and all other available resources.
Troubleshoot and problem-solve issues as they arise when doing service
Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance
Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related
May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.
Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on-site, making sure the equipment works, satisfying client expectations, and learning the client’s ultrasound equipment portfolio and needs.
KPIs:
Service Performance
PM Completion (schedule & non-schedule) (Total)
First-time fix rate with primary engineer
Percentage of Outstanding Workorders
Percentage of Field Service visits per field engineer per month
Sales Performance
PM and Billable Revenue to meet or exceed $25,000 per quarter
Percentage of expiring maintenance contracts that are renewed
Percentage of Probe Sales
Percentage of Equipment Sales
Percentage of Probe Repair Sales
Percentage of Contract Sales
Requirements:
Associate degree in electronics (BSEE/BSEET/BSME/BSMET preferred) or 2 years’ equivalent combination of education and experience.
Experience with diagnostic Ultrasound equipment highly preferred, especially within a field service environment.
Knowledge of computers; PC competency to include utilization of Microsoft Office Suite products
An established customer base is a
Be a self-
Creative problem-
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure
Ability to adapt to changing work requirements in a complex, fast-paced
Ability to effectively operate in an independent environment to achieve assigned goals and objectives
Robust organization/communication skills to exceed customer
Strong interpersonal skills to develop relationships and be prompt and courteous
Job Posting
