Date Posted: 2/5/2025 9:03:39 AM
City, State: Cincinnati, OH
Job Type: Full Time
Salary (USD): $30 - $34
Description
Position Details:
Title: Field Technical Engineer
Location: Cincinnati, OH
Shift: Mon-Fri, flexible to meet business needs – 40hr work weeks with OT opportunities
Compensation: $30-$34/hr depending on qualifications and experience!
Benefits: Competitive benefits package, medical, dental, PTO, and more!
Travel: This is a field service position, ~80%. Most travel is within 4-6 hours of the Cincinnati metro area. You will be provided with a company vehicle, gas card, tools, cell phone, laptop, and company credit card. Very limited overnight work is possible
Position Description:
Reporting to the Area Service Manager, the Field Technical Engineer is responsible for performing OEM service and installations of medical devices. Performs skilled technical work in the repair, preventative maintenance, and upgrades of OEM medical devices or systems. Documents and maintains accurate records of inspections, repairs, calibrations, and work performed on all equipment. Must be proficient in either Bone Mineral Densitometry (BMD) or Ultrasound (UL) equipment.
Responsible for the installation and service of OEM medical devices which will include electrical, mechanical, and software components.
Complete scheduled preventive maintenance, and unplanned maintenance and perform any required equipment upgrades.
Establish and maintain a high level of customer satisfaction through service excellence.
Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance, and all regulatory compliance paperwork.
Train customers on basic operation and use of medical devices.
Manage inventory, keep accurate records, and return unused and failed parts promptly.
Perform PMs on time, provide expeditious on-site response, and minimize equipment downtime.
Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory
Provide on-call service coverage on a rotating basis, as needed.
Requirements:
Degree in electronics, biomedical engineering, biomedical technology, electrical engineering, or equivalent. Military equivalency is also acceptable.
One to three years of experience servicing BMD or Ultrasound equipment.
Previous mechanical, electronics, or fluidics work experience, either in a field service or hospital-based setting, is required.
Solid computer skills, including working knowledge of Microsoft Office, software operating systems., and network technology.
Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process.
Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers.
Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams, and technical manuals of biomedical and imaging instrumentation.
Valid driver’s license, good driving record, and must be able to pass a motor vehicle record check.
Ability to resolve problems, think analytically, work independently, and communicate professionally.
Willingness to work flexible hours and overtime, often on short notice, and work a rotating on-call service schedule, including weekends, for critical issues and coverage.
High degree of mechanical aptitude.
Excellent interpersonal and communication skills
Resourceful, with the ability to work independently.
Strong time management skills.
Ability to adapt to changing circumstances.
Decision-making, problem-resolution, and creative thinking skills
Attention to detail.
Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
Will be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties.
Customer requirements to allow admission into its facilities to perform job duties will include but are not limited to drug testing and immunizations as dictated by the customer or facility policy.
Job Posting
