Date Posted: 4/9/2025 4:20:14 PM
City, State: Scranton, PA
Job Type: Full Time
Salary (USD): $80,000 - $85,000
Description
Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Field Service Representative with an American multinational medical technology company that manufactures and sells medical devices, instrument systems, and reagents, including needles, syringes, and diagnostic products.
Position Details:
Title: Field Service Representative
Location: Scranton, PA
Shift: Normal Day Shift, Mostly Monday – Friday w/ infrequent weekend coverage in customer emergency situations
Compensation: $80k – 85k base, plus Overtime and Company Car // Total Comp First Year = $92k – 98k
Benefits: Company’s benefits are aimed at supporting the diverse needs of their workforce and making a difference for you at work, at home, and in your future. Depending on your location, we offer a range of benefits and resources for:
Your health: A choice of medical and dental options (with free preventive care), vision coverage, telehealth services, free test supplies, tools, and support to help manage diabetes, healthcare decision support and advocacy, personal health care consultants, and critical illness and hospital insurance.
Your family: Paid parental leave when you welcome a new child into your family, backup child and adult dependent care, programs for children with special needs, an adoption assistance program, and healthy pregnancy services and resources.
Your money: Pension Plan, Health Savings Account (HSA), Health Care and Dependent Care Flexible Spending Accounts, life, accident, and disability insurance, group legal coverage, and more.
Your lifestyle: Employee Assistance Program (EAP), educational assistance, flexible work arrangements, paid time off, and a variety of discount programs.
Travel: Daily Local/Regional Travel (Most projects are day trips, but occasional overnight hotel stays are possible).
Position Description:
The Field Service Engineer reports to the District Service Manager and works directly with the district team Leads to obtain formal instrument training and field-based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adhere to company travel policies. Specific responsibilities include:
Provide service, preventive maintenance, modifications, and installations of company equipment at Customer sites with minimal direction.
Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
Manage company assets including, company car, cell phone, computer, tablet, tools, inventory parts, etc.
Establish and foster positive business relationships with customers and peers
Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.
Provide ongoing feedback to customers in regard to instrument repair and status.
Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support
Work closely with district team leads and dispatch to schedule and support customer base.
Requirements:
The company is looking for Military Veteran professional technicians with a strong background in electronics, electro-mechanical and/or biomedical maintenance, service, and repair.
Candidates must possess excellent professionalism and strong customer skills
Well-organized with a proven ability to meet deadlines.
Must have excellent communication skills.
Strong background in documentation and reporting of work.
Computer literate in Microsoft word, excel, PowerPoint and be able to utilize computer-based tools for reports, email and general communication
Willingness and ability to work different shifts, on-call, nights and weekends in case of need
Current valid Driving license and good driving record over the last 3 years is required
Job Posting
