Detailing Supervisor/Sales Service Supervisor

Description

Position Details:
Title: Detailing Supervisor / Sales Service Supervisor
Location: Lakeside, CA
Shift: Days
o Work schedule may include hours beyond the normal business day
Compensation: The compensation range is $85k - $110k+ depending on experience and qualifications along with profit-sharing bonus
o Profit Share 5-year Average: 20.43%
Benefits: Profit sharing, 401(k). Medical and dental coverage. Tuition reimbursement and scholarship/educational disbursements. LTD, life insurance, and vacation are also provided. Travel: Travel will be required, including an overnight stay as needed
Vaccine Requirement: Not required
Position Description:
Manage the detailing services and post-sale functions so that work assigned to the location is properly detailed and coordinated with customers. Coordinate outside detailing requirements and contracts with vendors. Supervise/train new detailers. Supervise detailers and ensure performance standards are being met. Ensure that the work environment is safe and encourages productivity and a quality end product. Safety is the most important part of all jobs within the company; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Responsibilities:
• Taking Care of our Customers by leading the following post-sale functions across the division:
• Detailing and Project Management - end to end coordination from order to cash.
• Control financial aspects of contracts to protect the company’s interest and maintain good relationships with customers.
• Oversee efforts to ensure the company fulfills contractual obligations on the assigned projects.
• Work closely with all departments, actively support, and drive our commercial strategy of creating value and getting paid through customer partnerships, differentiated products and solutions, profitable outcomes for our customers, and high-level project management.
• As an engaged member of the division management team, lead, develop, and execute the business strategies including safety, quality, cost, productivity, profitability, and commercial excellence. This position will lead, model, nurture, and advance the company culture.
• Produce monthly forecasting reports to see how well they’re doing in achieving post-sales targets and budgets.
• Set objectives, provide coaching, and monitor the performance of the post-sale team.
• Assign all detailing work for the San Diego location to an appropriate detailer so that detailing can be done efficiently and per customers’ delivery needs.
• Oversee the productivity and work quality of the detailers to ensure efficiency, accuracy, and quality of
• presentation.
• Manage the assignment of detailing to outside vendors so that high-quality purchased detailing is obtained at fair rates.
• Manage the contacts between detailers and customers’ offices or job sites so that accurate information regarding delivery requirements is always at hand and so that problems can be resolved or avoided.
• Review all change orders to contracts being detailed in-house or by outside vendors for profitability, ensure

• Review all customer back-charges on contracts detailed in-house or by outside vendors; coordinate with sales personnel so that fair and reasonable settlements can be negotiated and so that similar problems do not repeat.
• Review and approve all invoices from vendors (post-sale) as required.
• Manage the performance appraisal process and recommend appropriate salary adjustments as needed for all detailing personnel.
• Provide consulting services to other company locations as appropriate.
• Manage the recruitment, hiring, orientation, and training of new detailer employees and support personnel.
• Keep apprised of any technological developments in detailing methodology and equipment and make appropriate recommendations to management so the company can detail as efficiently and effectively as possible.
• Produce reports as requested by management.
• Possess a thorough knowledge of CRSI and the Manual of Standard Practice.
Requirements:
• Legally authorized to work in the United States without company sponsorship now or in the future.
• Five to eight years of reinforcing steel fabrication or related technical experience, with at least three years' experience as a supervisor.
• Demonstrated knowledge of OSHA Industrial Safety Standards

Job Posting

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