Date Posted: 7/15/2024 10:37:09 AM
City, State: Philadelphia, PA
Job Type: Full Time
Salary (USD): $30 - $40
Description
Position Details:
• Title: Service Technicians / Specialists
• Location: You can live anywhere in the territory that includes eastern PA, Delaware and New Jersey
• Travel/Schedule: You generally will work standard day-shift hours Mon-Fri, performing service functions directly at customer sites within your territory.
• Compensation: Target base rate will vary depending on your relevant experience ($30/hr - $40/hr+)
o Bonuses/Additional Compensation: Company vehicle, overtime paid at 1.5X base rate, semi-annual performance bonus opportunities, etc.
• Benefits: Company offers an industry-standard, comprehensive benefits package that includes Medical / Dental Insurance; Life / AD&D Insurance; Flexible Spending Accounts; Short- and Long-Term Disability; generous PTO / Vacation; 11 annual holidays; 401K with employer match; etc
Position Descriptions:
Building Automation Systems (BAS) Controls Specialist: The BAS Controls Specialist is a key employee who performs a variety of duties related to the design, development, and improvement of building automation systems (BAS), including responsibility for inspecting, troubleshooting, and maintaining BAS, involving trades or contract personnel when necessary to make repairs or adjustments. Some other specific responsibilities include:
• Diagnose and troubleshoot various controls systems and components.
• Writing and modifying programming to meet specified sequences of operations.
• Loading and testing programming.
• Point to point control system check-out.
• Direct oversight of electricians installing the controls and associated wiring in strict accordance with the project documents, required codes and regulations.
• Communicating in a project partner capacity with other trades.
• Overseeing sub-contractors in the installation of controls (and associated wiring) to ensure company quality standards are met.
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Security and Fire Alarm Specialist: The Security & Fire Alarm Specialist is a crucial field technician with responsibilities that include installing, troubleshooting, repairing, maintaining, and programming various types of building security and alarm systems in order to continuously grow the revenues of the company while satisfying customers’ requirements, and staying compliant with required regulations and guidelines. Typical work areas include schools, office buildings, construction sites, multi-family living complexes, etc. Some specific responsibilities include:
• Install, troubleshoot, repair, maintain, and program Fire Alarm, Access Control, Intrusion, Sound, CCTV, and IP Video Systems.
• Accurately complete all required paperwork, such as Work Tickets and Inspection and/or Deficiency Reports, for all service calls and inspections.
• Provide exceptional customer service to internal and external customers.
• Provide detailed oral and written feedback to management concerning customer issues.
• Coordinate and communicate effectively with team members and customers.
• Participate in department on-call rotation and work flexible hours as required.
• Perform follow-up calls to the customer with any changes to the schedule if necessary and once work is complete to ensure customer satisfaction
• Assist Security Project Managers with completing and managing documentation for projects
• Work closely with Security Project Managers and Security Service to ensure customer commitments are met on time and in an organized efficient manner.
• Continuously review, analyze and recommend changes and enhancements to improve operating efficiencies and business expansion
• Timesheet, job hours coordination/administration.
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Service Controls Specialist: The Service Control Specialist is a key employee whose job purpose is to coordinate, manage, implement, and/or perform technical product support for equipment that has been installed. Responsible to inspect, troubleshoot, and maintain BAS, involving trades or contract personnel when necessary to make repairs or adjustments. Typical work areas include finished areas of commercial, governmental and public properties. Work areas may include rooftops, designated mechanical and electrical rooms, and plenum areas in ceilings where building automation controls and communication wiring may be located. Some essential functions include:
• Perform technical support/service agreement tasks and scheduled assignments to ensure that customer’s Building Automation System is properly maintained and operating correctly.
• Handle emergency service calls as directed during the day and after hours. Responds to customer service calls (emergency, on-site, scheduled), checks indicated points of trouble, analyzes full requirements of system involved, and checks and tests systems.
• Diagnose trouble or defect, determine corrective action and repair system.
• Perform preventive maintenance and diagnostics on building automation systems and components according to service agreement contracts.
• Test and verify system readings ensuring optimal system operations.
• Identify additional chargeable opportunities including time and material work, system upgrades and service contract expansion.
• Price, propose and proceed with new work as per company guidelines.
• Complete service repairs, replacements, upgrades, adjustments and calibration on building automation systems and components as per issued maintenance, troubleshooting and installation instructions including performance of system check out and startup if necessary.
• Complete and submit written service reports and orders in a timely manner.
• Work closely with internal team as well as external service providers/vendors as needed to resolve system issues.
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In order to be successful in these roles, you should have a working knowledge of electronic/electrical sequencing, controls, schematics, networking, etc, ideally as they relate to Building Automation and/or Security Systems. You should also maintain a top-notch customer service and support attitude, with a friendly willingness to listen and resolve technical issues.
Job Posting
