Date Posted: 9/26/2024 8:00:00 AM
City, State: Minneapolis, MN
Job Type: Full Time
Salary (USD): $34 - $37
Description
Position Details:
Title: Field Service Engineer II
Location: Minneapolis, MN
Shift: Days. Training period will be on days (M-F) and convert to CWW or alternative workweeks Compensation: $34 - $37+/hr. base depending on qualifications and experience along with OT as needed. If you ever rotate onto a schedule that includes nights, you will receive a 15% differential added to your base pay.
Benefits: Starting on day one, you will also be offered a generous, fully vested 401(k) package with a matching contribution by the company of 50% on the first 6% of eligible contributions. In addition, the Employee Stock Purchase Program will allow you to become a company Shareholder at a discounted rate.
Your package also comes with arguably the best Medical, Dental, and Vision plan in the industry, with flexible spending options, Group Life Insurance, Accidental Death & Dismemberment, Voluntary AD&D, Supplemental Life Insurance, and Short and Long-Term Disability.
You also receive 12 days PTO per year, with 12 paid holidays (or triple time + an additional PTO day to be used later if you work over a holiday). Educational assistance (up to $15k/yr) is also offered at a Fitness Reimbursement, Adoption Assistance, Commuter Benefits, and much more!
Travel: Expect high travel during the first year as part of train-up (will be reduced after first year to primarily local support and travel as needed)
The Group You’ll Be A Part Of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with the company. We drive performance, productivity, safety, and quality of customer’s installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The Impact You’ll Make
As a Field Service Engineer at the company, you will step into the limelight of customer support. Your work goes beyond
installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
Responsibilities:
· Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of company's complex electro-mechanical and electronic systems at customer sites.
· Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
· Keep up to date on semiconductor capital equipment and company products through learning, training, and certification.
· Maintain records and reports to coordinate activities between the company and the customer.
· Serve as a subject matter expert, representing the company to our valued customers, and delivering exceptional customer satisfaction.
· Transparently discuss opportunities and challenges with customers to increase trust.
· Update customers on the status of company tools as needed.
Qualifications:
Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety of shifts including compressed and alternative workweeks including overtime and on-call if needed.
Strong electromechanical foundation to perform hands-on troubleshooting and repair (sometimes in the absence of manuals)
Preferred Qualifications:
Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
Communication skills, both written and verbal, in English.
Foundational analytical and problem-solving skills.
Job Posting
