Date Posted: 1/16/2025 1:46:12 PM
City, State: National, XX
Job Type: Full Time
Salary (USD): $31 - $31
Description
Position Details:
Title: High Travel Field Service Technician
Location: National openings (VA, AL, TN, MI, KY, NY, CA, NV, AZ, TX, UT)
Travel: 100% US and occasional international travel is required - Frequent overnight travel is common
The FST will possess or be able to obtain a valid passport
The individual must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles
Compensation:
Benefits: Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Tuition reimbursement, educational matching gift program, perks, and discounts.
All the benefits you would expect from a global leader such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
Position Description:
Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow company procedures and best practices.
Satisfy all Safety Requirements for both Company and Customer Sites
Attend tier calls led by a Regional Service Manager
Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
Develop and maintain good customer relationships; Become the customer's trusted advisor
Identify root cause of service issues (first time fix)
Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
Keep up with ongoing technical training
Weekend/afterhours work as required based on workload and rotation
Maintain company supplied equipment, tools, and inventory
Must be able to work overtime as needed, based on the needs of the business.
Requirements:
High School Diploma or GED required
Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.
Experience & Skills
Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
Must be a "self-starter" who will initiate corrective actions without specific direction from supervisor.
Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
Be able to display a structured focus yet demonstrate agility and change direction as needed.
Excellent customer service skills.
Outstanding verbal and written communication skills.
Ability to use all types of hand tools and digital test equipment
Knowledge of mechanics, electronics, and distribution systems
Working mechanical knowledge of conveyor systems
Working knowledge of AC and DC electrical distribution systems
Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics
Experience working in a fast-paced environment and meeting tight time constraints
Fluency in English required and Spanish a plus
Trained or in the process of being trained in 1 of the 5 major areas (MD, XR, CW, VI, and ProdX) – Refer to the Field Service Technician (FST) Advanced Proficiency Policy
Successful GPM results: "Meets Expectations" or better in all categories
Job Posting
