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Job Description

Position Details:

• Title: Field Service Engineer
• Location: Northern California/Bay Area; Nashville, TN
• Shift: You will work from home and typically operate at clients’ sites during normal office hours, M-F, 8am-5pm. Understand you will often be travelling to/from client sites outside normal business hours, and this is where you accumulate most of your overtime hours.
• Compensation: W2: $90,000+ (base salary + OT & quarterly bonuses + additional travel bonuses)
• Benefits: Benefits start on day one: Medical, dental, vision, life insurance, short- & long-term disability, travel insurance, FSA, employee assistance program, matching 401k, 15 paid vacation days, laptop, wi-fi card, cell phone, new personal use company vehicle with all expenses paid or monthly car allowance.
• Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:
As a Field Service Engineer with the company you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.
Essential Duties & Responsibilities:
• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.
Qualifications:
Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye

All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.

Job Description

Title: Field Service Technician -TM
Location: Report from home – living near Los Angeles or the Bay Area. (SFO, OAK, LAX)
Shift: 8:00 AM – 5:00 PM Monday - Friday
Compensation: $30 – 38 per hour + OT (1st year candidates make 100k+ with OT)
Benefits: Full Comprehensive Benefits Package Health, Dental, 401k match, competitive pay with bonus. The company allows employees to keep points on hotels/flights!
Travel: This is a high-travel role. They try to keep the travel regional, but you are also responsible for around 50% of overnight weekly travel to Canada and other worksites across the U.S. Techs only work and travel Monday-Friday. No travel on weekends. All travel expenses covered + $50 per diem per day.

Position Description: As a Field Service Technician, you will be responsible for preventative maintenance, fault diagnosing and repair, new installations, and basic operator training. You will sometimes act as a backup technician for other regions depending on the business's needs. You service equipment that covers the Company CAM tables. You diagnose and repair faulty equipment on site. You take care of the communication with the internal CS departments and end customers. You conduct repair visits, installations, and training. You instruct the customer about the day-to-day use and maintenance of their hardware equipment and software collateral. Your complete intervention reports, acceptance, including sign-off by the customer. You increase Customer Satisfaction by conducting courtesy visits, organizing follow-up calls, and exhibiting professionalism when on customer sites. You work in close collaboration with the Hardware support team. You facilitate the return flow of spare parts. You keep your knowledge up to date by attending online training courses, self-study, and in-depth preparation.

Requirements:
• 3+ years of electro-mechanical troubleshooting experience. This role is 60% electronics and 40% mechanical in nature. Able to demonstrate the base functions of our hardware and related workflow in a customer environment. Customer-oriented with a strong affinity with software.
• Ability to travel overnight and internationally to Canada.

Job Description

Position Details:
Title: Energy Systems Field Specialist
Locations: Fremont, CA / Santa Rosa, CA / Petaluma, CA / or nearby San Francisco Bay Area towns
Shift or Travel: Day shift, Monday – Friday
Compensation: $35 -$45/hour with overtime opportunity
Benefits: comprehensive medical/dental & vison insurance plan, 401K Retirement, Values oriented work environment.
Travel: local travel only. You will be given a company vehicle and gas card.

Position Description: Energy Systems Field Specialist
As an Energy Systems Field Specialist, you will be performing preventive and corrective maintenance, troubleshooting and repairing of computerized building automation systems. Providing analysis of building control and HVAC system performance. Performing DDC controls troubleshooting and optimization of systems and ensuring documentation is accurate, complete and timely. Performing software only and software/hardware upgrades to building automation systems.
Work is based on company’s proposal, project plans, specifications, engineering drawings, sequences of operations and other contract documents along with existing site conditions. Ensuring daily documentation is accurate and completed in a timely manner.

Qualifications and Experience:
The ideal candidate is a military veteran with HVAC and/or mechanical systems knowledge. You should also have experience with electronics and basic electrical circuits.
Additional qualifications include:
• Computer programming experience
• Mechanical and electrical systems troubleshooting experience
• Valid CA drivers' license with a clean driving record.
• Experience with electronics and basic electrical circuits
• Computer programming experience
• Knowledge of HVAC DDC controls theory and applications
• Moderate to heavy physical activity performing essential job site work. May be required to sit, stand, bend, climb and lift, push or carry items less than 50 lbs. around the office and job sites