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Job Description

Position Details:

Title: Field Service Technician

Location: Des Moine, IA

Shift: Day shift

Compensation: $75K-90K

Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)

Travel: 75%-80% (Regional, Surrounding States, Conducting Training in Richmond VA)



Position Description:

Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Requirements:

Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment
Will consider High School Diploma/GED and 10 or more years’ experience.
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Advanced level of ability to use Microsoft Office products.
Moderate ability to self-Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Military Preferred

Job Description

Position Details:
• Title: Field Service Technician
• Locations:
o Phoenix, AZ: target base salary ~$33/hr - $35/hr
o South Bend, IN: target base salary ~$31/hr - $34/hr
o Des Moines, IA: target base salary ~$30/hr - $34/hr
o Milwaukee, WI: target base salary ~$30/hr - $34/hr
o Ashburn, VA / Wash, DC / Philadelphia, PA / Baltimore, MD: target base salary ~$34/hr - $37/hr
o Tulsa, OK: target base salary ~$30/hr - $34/hr
• Travel/Schedule: Approximately 50% to 75% overnight travel; you can realistically expect to travel 3 to 5 days (typical job length) each week, typically within a drivable distance, but occasionally throughout the U.S. (home on weekends). On average you will travel to customer sites three weeks each month, and be home for the other week. When not traveling, you will either work from home (completing paperwork, providing technical support, assisting with housing loadouts, etc).
• Compensation: Target base salary ~$30/hr - $37/hr depending on experience and location (see above)
o Bonuses/Additional Compensation: you can expect about 15% O/T annually paid at 1.5X base rate. Mileage is reimbursed and travel expenses are covered via company credit card.
• Benefits: Company offers an excellent benefits package with comprehensive medical/dental/vision plans, Flexible Spending Accounts, matching 401k (up to 5%), tuition assistance opportunities, 4 weeks PTO, etc.
Position Description: In this role you will be responsible for supporting customers with on-site service, technical support and on-site training. Primary functions of this position are commissioning new equipment; preventive maintenance, troubleshooting and repair of existing equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. You will spend your first few weeks training at the home office in Tulsa, OK, then receive OJT with other seasoned FSTs before going out on work calls autonomously. Some specific responsibilities include:

• Provide technical service support on existing installations ensuring systems continue to meet existing building occupancy codes and efficient operation requirements.
• Programming and commissioning of Control Systems and Integration with other systems related to building automation.
• Be well-versed in multiple controls systems as they may be on a different site each day based on the service calls that come in on a daily basis.
• Communicate directly with the customer in order to satisfy the needs regarding the specifics of what is required to solve the issue on a particular site.
• Document the services performed on a service call on a FSR (Field Service Report) with details of what the service call consisted of and to document if the call is complete or will require a follow up visit.
• Replace failed parts, controllers, wire, relays and devices as required.
• Maintain a good disposition with the customers and deal with them in a courteous manner at all times.
• Verify devices, panels and annunciators of controls projects.
• Ensure timely software backups are created for projects and software development.
• Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner.

In order to be successful in this role, you should have good electrical, electronic and/or mechanical aptitude, to include troubleshooting, maintenance and repair of such equipment and systems as AC/DC motors, industrial controls, compressors, backup generators, etc. You should also have a clear ability to work with electronic equipment such as volt meters, amp meters, oscilloscopes, etc; the ability to troubleshoot basic electric and electronic circuitry, including reading and interpreting electrical and electronic diagrams; and a working understanding of AC power circuitry including breakers, multi-phase power, etc (120VAC). You must be comfortable working at heights or in confined spaces. And you must be service-minded and customer-focused.