Job Ref: # EB-1671092307
Date Posted: 1/14/2025 8:00:00 AM
City, State: Des Moines, IA
Category: Industrial
Salary: $30 - $34
Job Description
Position Details:• Title: Field Service Technician
• Locations:
o Phoenix, AZ: target base salary ~$33/hr - $35/hr
o South Bend, IN: target base salary ~$31/hr - $34/hr
o Des Moines, IA: target base salary ~$30/hr - $34/hr
o Milwaukee, WI: target base salary ~$30/hr - $34/hr
o Ashburn, VA / Wash, DC / Philadelphia, PA / Baltimore, MD: target base salary ~$34/hr - $37/hr
o Tulsa, OK: target base salary ~$30/hr - $34/hr
• Travel/Schedule: Approximately 50% to 75% overnight travel; you can realistically expect to travel 3 to 5 days (typical job length) each week, typically within a drivable distance, but occasionally throughout the U.S. (home on weekends). On average you will travel to customer sites three weeks each month, and be home for the other week. When not traveling, you will either work from home (completing paperwork, providing technical support, assisting with housing loadouts, etc).
• Compensation: Target base salary ~$30/hr - $37/hr depending on experience and location (see above)
o Bonuses/Additional Compensation: you can expect about 15% O/T annually paid at 1.5X base rate. Mileage is reimbursed and travel expenses are covered via company credit card.
• Benefits: Company offers an excellent benefits package with comprehensive medical/dental/vision plans, Flexible Spending Accounts, matching 401k (up to 5%), tuition assistance opportunities, 4 weeks PTO, etc.
Position Description: In this role you will be responsible for supporting customers with on-site service, technical support and on-site training. Primary functions of this position are commissioning new equipment; preventive maintenance, troubleshooting and repair of existing equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. You will spend your first few weeks training at the home office in Tulsa, OK, then receive OJT with other seasoned FSTs before going out on work calls autonomously. Some specific responsibilities include:
• Provide technical service support on existing installations ensuring systems continue to meet existing building occupancy codes and efficient operation requirements.
• Programming and commissioning of Control Systems and Integration with other systems related to building automation.
• Be well-versed in multiple controls systems as they may be on a different site each day based on the service calls that come in on a daily basis.
• Communicate directly with the customer in order to satisfy the needs regarding the specifics of what is required to solve the issue on a particular site.
• Document the services performed on a service call on a FSR (Field Service Report) with details of what the service call consisted of and to document if the call is complete or will require a follow up visit.
• Replace failed parts, controllers, wire, relays and devices as required.
• Maintain a good disposition with the customers and deal with them in a courteous manner at all times.
• Verify devices, panels and annunciators of controls projects.
• Ensure timely software backups are created for projects and software development.
• Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner.
In order to be successful in this role, you should have good electrical, electronic and/or mechanical aptitude, to include troubleshooting, maintenance and repair of such equipment and systems as AC/DC motors, industrial controls, compressors, backup generators, etc. You should also have a clear ability to work with electronic equipment such as volt meters, amp meters, oscilloscopes, etc; the ability to troubleshoot basic electric and electronic circuitry, including reading and interpreting electrical and electronic diagrams; and a working understanding of AC power circuitry including breakers, multi-phase power, etc (120VAC). You must be comfortable working at heights or in confined spaces. And you must be service-minded and customer-focused.
