Find Jobs for Veterans in Chicago, Illinois

Job Description

Position Details:

Title: Field Service Technician
Location: Chicago, IL
Shift: Day shift
Compensation: $34-$44 per hour+ OT
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)
Travel: 75%-80% (Regional, Surrounding States, Conducting Training in Richmond VA)

Position Description:

Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Requirements:

Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment
Will consider High School Diploma/GED and 10 or more years’ experience.
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Advanced level of ability to use Microsoft Office products.
Moderate ability to self-Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Military Preferred

Job Description

Position Details:

Title: Field Service Technician

Location: Chicago, IL

Shift: Generally, 8 AM to 5 PM. Some off hours as needed for projects or emergency calls.

Compensation: $25-$34+/hr + OT (average 0-10 hours per week)

Benefits: Company offers a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

Travel: Daily travel within the region with occasional overnight travel. You must use your vehicle, and you will be reimbursed for mileage. Other accommodations can be discussed during the interview process.



Position Description: The Equipment Field Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
Continual training of equipment and resources necessary to perform the functions of the department
Attend Branch and Technical Service meetings scheduled by the Service Manager or Branch Mgr.
Consistently deliver excellent customer service experiences by offering knowledge, and advice, and answering questions and concern
Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits to key suppliers when necessary
Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
Dismantle machines and equipment to gain access to and resolve issues
Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, and electronic components of machinery and equipment
Produce timely and detailed service reports
Monitor work procedures, work schedules, and expedite workflow
Create and submit a completed expense report each month


Requirements: The ideal candidate for this job is a PLC-experienced technician who possesses strong electrical skills, has a basic mechanical aptitude, and is an independent-minded, self-motivated individual comfortable working remotely. You must be service-oriented to satisfy client’s needs and build business relationships. Any experience with machinery and conveyor equipment experience is a strong plus as is familiarity with scheduling and expediting the turnaround time on service calls. You must have dependable transportation, a valid driver’s license and proof of insurance along with willingness to drive up to 2 hours at beginning and end of day for service work (paid time).

Must be able to read wiring schematics and troubleshoot DC and AC circuits.
Must have a basic understanding of PLCs, how they work, and how to make basic program changes and transfer programs. Allen Bradley software knowledge is a plus.
Must have basic electro-mechanical troubleshooting and repair skills.
Dependable transportation required, valid driver’s license, and proof of insurance.