Find Jobs for Veterans in Boston, Massachusetts

Job Description

Position Details:

Title: Operations Associate

Location: Remote (Candidates can live near a major airport anywhere in the continental US)

Shift: Monday-Friday 8am-5pm (weekend travel is not common)

Compensation: $80,000-$90,000 + Company Equity + Travel Perks

Benefits: 4 weeks PTO + Paid Holidays / Company paid medical/dental/vision Insurance / Stock Options / More!

Travel: Up to 25% due to client demand

Position Description:

As an Operations Associate, you’ll have a hands-on role in building our operational backbone. You’ll support customer success, fulfillment, and process improvements, setting the foundation for scalable growth. This role is ideal for a motivated professional ready to dive into operations, put processes in place, and deliver high-impact results in a growth environment. If you’re excited by building structure, ensuring smooth operations, and enabling growth, this role is for you.

Fulfillment Coordination

Coordinate end-to-end machine fulfillment, including pre-commissioning, commissioning, and post-commissioning activities
Ensure each step in the fulfillment process is executed efficiently and documented accurately for cross-team visibility
Data Management & Documentation

Own and maintain fulfillment data in our CRM and ERP systems, ensuring accuracy and completeness
Track fulfillment metrics and prepare reports that inform teach decisions and highlight improvement areas
Process Improvement & Scalability

Identify bottlenecks and inefficiencies in the fulfillment and customer success processes
Design and implement scalable processes and automation where possible to drive efficiency
Actively seek ways to streamline workflows and build systems that can scale as the business grows
Customer Success Support

Develop strong customer relationships by supporting fulfillment and ensuring a positive experience from delivery through ongoing support
Serve as a key point of contact for customers post-sale, providing timely updates and support for a smooth customer experience
Cross-Functional Collaboration

Work closely with sales, engineering, and logistics teams to align operations with customer needs and organizational goals.
Communicate effectively with internal stakeholders, providing updates on fulfillment progress and process improvements
Requirements:

Travel a minimum of 25%, flexing with volume demands
4+ years of operations, coordination, and/or leadership experience. Active Duty military experience desired.
Bachelor's degree

Industry Familiarity: Basic understanding of heavy equipment and job site safety.
Technical Aptitude: Comfortable using CRMs, ERPs, Google Workspace, and remote collaboration tools.
Mechanical Aptitude: Ability to understand basic mechanical concepts and learn on the job.
Effective Communication: Able to use industry terminology and communicate clearly across teams and with clients.

Job Description

Position Details:

Title: Customer Service Engineer
Location: Boston
Shift: Monday – Friday, 12pm – 9m.
Compensation: First Year Total Comp = $121.3k – 135k
Base Payrate $80,000 – 90,000

Additional Average (~15%) OT $17,300 – 19,500

Shift Differential (10%) $8,000 – 9,000

5% Target Bonus $4,000 – 4,500

Annual Value of Company Car $12,000 .

Total $121,300 – 135,000

Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
“Well Being” reimbursement of $300/year for health/fitness classes and related items.
Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around Manchester and Lebanon, NH and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.


Position Description:

As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies company's equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, company Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:

Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
Provide customer troubleshooting assistance as required.
Provide product service for clinical field trial installations.
Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
Recommend service manual revisions.


Requirements:

Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.