Find Jobs for Veterans in Detroit, Michigan

Job Description

Position Details:
Title: Field Service Representative
Location: Detroit, MI (initial training is based out of Ann Arbor office)
Shift: Day Shift, M-F
Compensation: $70K - $75K+ base depending on experience and qualifications plus performance bonus!
Benefits: Mileage reimbursement, Medical, Dental, Vision, 401k, Vacation, Sick, and Holiday Pay. Additionally, you will receive allowance for clothing and new work boots each year. A company cellphone and vehicle will also be provided.
Travel: Expect up to 80% travel monthly (M-F, up to 3 weeks per month) to support North America
Position Description:
Under the general supervision of the Field Service Supervisor or Manager, installs, maintains and repairs company supplied equipment at customer locations.
• Installs, repairs and maintains company products at customer sites.
• 80% Travel and ability to obtain passport.
• Balance of time spent between home and field.
• Provides technical assistance to customers and company departments, including parts, technical questions, and some application support.
• May assist with preparing quotations or RMAs
• Complete Workorders and Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy.
• Maintain notes and in the customer service database (ServiceMax).
Requirements:
• Ability to effectively and professionally deal with customers and co-workers as evidenced by two or more years of customer service-related experience.
• Ability to work with little or no direct supervision.
• Ability to efficiently and accurately perform installations and repairs on scientific instruments and willingness to
learn company instruments. y
• Electronics/optical or technical background.
• Needs to be able to think on their feet and troubleshoot complex scenarios
• Experience with ServiceMax or similar, Salesforce and/or SAP experience are a plus
• Associate's degree or equivalent experience in a technical field.
• Experience with Microsoft Word and Excel or similar.
• Good communications skills
• Must be able to routinely lift 50 pounds.

Job Description

Position Details:
Title: Field Service Technician
Location: Detroit, MI (75 miles radius of Detroit)
Shift: Dayshift: Dayshift
Compensation: up to $37.50/hr
Benefits: Benefits including but not limited to medical, dental, vision and many more!
Travel: Daily travel with around 30% overnight. Although less frequent- some longer trips of up to a week are possible.

Position Description:
The Field Service Technician is primarily responsible for more difficult and /or complicated maintenance activities on Company Uninterrupted Power Systems along with their associated equipment. Other responsibilities include and are not limited to assembly, disassembly, testing, and commissioning of systems. He/She will also be required to provide and facilitate general assistance where needed. The position will be focused on customer satisfaction by ensuring contractual obligations are met and equipment down time is minimal.

Basic supervisory / mentorship responsibilities required at this level as being assigned as the lead technician for a maintenance activity or trouble calls. The Intermediate Technician will be under the direct supervision of the Regional Service Manager (RSM). In the event that the Intermediate Technician is assigned a project, he/she will be under the supervision of the Lead Technician assigned to the project or the Project Manager (PM).
• Provide customer service by analyzing and evaluating equipment performance within an assigned area of responsibility.
• Provide assistance and technical support to less experienced personnel.
• Develop sound maintenance techniques through system knowledge.
• Perform direct maintenance as required where more complex equipment problems exist.
• Understands and helps to maintain service contracts.
• Maintains assigned “Ready Kits” through inventory control and parts requisition.
• Maintain and account for tools and test equipment necessary to perform required duties.
• Provide machine start-up and installation coverage on an as needed basis.
• Uphold and continually improve upon the highest level of customer satisfaction possible.
• Understand and utilize procedures methodically and safely.
• Perform preventative maintenance on all Company equipment including: UPS Systems, Frequency Converters, Diesel Controls, Switchgear, and Battery Systems, as trained.
• Progressive proficiency in job reporting and communication skills.
• Attend all formal and informal training courses as directed by the RSM.
• Other tasks, in-house and on-site, as assigned by their RSM, Lead Technician or PM.

Requirements:
• Minimum of four years’ experience in the power industry in either the military or commercial markets or equivalent experience. Strong preference for an electrician.
• Must understand AC/DC theory and solid-state electronics at the fundamental level.
• Strong understanding of electronic/power principles.
• A basic knowledge of mechanical fundamentals as they apply to supporting Company UPS equipment.
• Must have completed Level 1 & Level 2 training for all Company UPS equipment in assigned territory.
• Must possess a valid driver’s license.

Job Description

Position Details:
• Title: Field Technical Trainer Applications Specialist
• Location: Detroit, MI or within 1 hour of a major airport in Michigan
• Compensation: $25-32/hr + OT + Per diem($59/day) and EOY Bonus
• Benefits: Health/Dental/Vision insurance, PTO.
• Shift/Travel: Travel up to 100% of the time based on customer training requirements. Travel and training generally conducted Monday – Friday.

Position Description:
As a Field Technical Trainer Applications Specialist, you will conduct internal and/or external training courses for both customers, or Company personnel, and provides direct support to the Laser Applications Support team.
• Conducts training courses for both customers and Company personnel on the operation and maintenance of laser systems; the use of the entire Company Elements Software suite for programming parts and managing production; as well as other important topic areas as required.
• Assists in the development and improvement of training programs, including outlines, guides, procedures, and other resources.
• Supports testing of new machine and software features, options, settings, technology, and versions for incorporation into training and field service operations.
• Helps develop documentation for distribution to customer and Company personnel to improve their understanding and proper use of Company products.
• Supports customers by providing technical counsel and solutions to specific technical issues/Service Tickets.
• Understands technical issues to the point of being able to make recommendations and/or refer the matter to a subject expert.
• Maintains a positive rapport and business relationship with customers by providing outstanding customer service

Requirements:
• 4+ years of military training in any technical background and either Instructor qualified or seasoned in providing structured classes to personnel.
• Ability to convey material to large audiences in a seamless, coherent manner.

Job Description

Position Details:

Title: Regional Sales Manager

Location: Report from home – Detroit, Michigan

Shift: First Shift

Compensation: $80,000 - $90,000 Base Salary + $30k -$40K Commission + $10k KPI bonus

Benefits: Full Comprehensive Benefits Package + 401k match + Paid Holidays + Sick Days + PTO + Company Vehicle

Travel: Low travel in the field, 2-week training in Germany, 1-3 times a year in Germany, 2 times a year in GA

Position Description: Generate sales of company products and services within the assigned territory to achieve volume and profitability growth objectives. Work closely with application engineers, other sales support functions (in Germany and US) and service department, as needed to effectively pursue selling opportunities. The Regional Sales Manager will develop and execute an annual Territory Management plan to achieve specified sales volume, ensuring all prospects and customers receive the level of attention appropriate to their business potential. This requires regularly monitoring progress against the plan and making modifications, as required, throughout the year. The Regional Sales Manager will be responsible for generating and developing new accounts and effectively managing existing accounts with presentations to small and large audiences including C-suite executives, production managers, and technicians.  The Regional Sales Manager will visit customer sites, record functions, assist customers needs for products and build successful relationships with existing and new customers.

Requirements/ Relevant Experience:

The ideal candidate will have 3 years+ experience in outside technical sales with capital equipment (preferably in test & measurement, analytical instrumentation, or industrial controls).  The ability to navigate computer programs and software.  A technical or Bachelor’s Degree (e.g., materials science, mechanical/electrical/biomedical/chemical engineering, physics, or chemistry) is preferred, not required.  The ideal candidate will have skills presenting to customers and ability to build relationships with stakeholders. Knowledge of common ASTM/ISO standards in mechanical testing of materials (plastics and metals) is preferred.  The candidate must possess a valid driver’s license with car insurance and be willing to travel domestically depending on the assigned territory.