Find Jobs for Veterans in Austin, Texas

Job Description

Position Details:
• Title: Remote Operations Center Operator
• Location: Austin, TX
• Shift: 12am-12pm or 12pm to 12am with a 4:3:3:4 On:Off rotation
• Compensation: $85k + Signing/Relocation Bonus $2000
• Travel:
• Benefits: Fractal offers a fantastic benefits package to include medical/dental/vision insurance, 14 days of PTO, 5 floating holidays in addition to standard federal holidays, extensive room for career growth and development, 401k with 4% match, and much much more!

Position Description:
You will stand watch in the Remote Operations Center and monitor all installed Fractal EMS ESS systems worldwide. Conduct data analysis to include power unit performance, capacity cycles, state of charge/state of health of batteries, battery pack voltages, and input work orders as appropriate or provide immediate notifications should abnormal situations arise.
• Follow all operating procedures/guidelines for the ROC Team and make recommendations for improvement. Adhere to ALL safety protocol and achieve or exceed goals, annually.
• Learn critical skills related to field operations/maintenance to better understand onsite operations.
• Perform remote site commissioning and acceptance testing as needed.
• Rotate to assist in various areas of Fractal EMS operations, engineering, administration, and manufacturing functions to gain a broader knowledge of the company's processes.
• Provide troubleshooting, support and security monitoring to customers on as needed basis.
• Provide feedback to product development and design engineering teams for hybrid systems.
• Provide operational support for operational projects post COD.

Requirements:
• 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience.
• Strong customer service skills and ability to professionally interface with customers.
• Experience with data analysis, trend analysis and performance evaluations.
• Effective communications both internally and externally to include presentations and training.
• Must be able to pass background checks and drug screens, as required.

Job Description

Position Details:

Title: Field Service Technician

Location: Austin, TX

Shift: Day shift

Compensation: $75K-90K

Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)

Travel: 75%-80% (Regional, Surrounding States, Conducting Training in Richmond VA)



Position Description:

Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Requirements:

Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment
Will consider High School Diploma/GED and 10 or more years’ experience.
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Advanced level of ability to use Microsoft Office products.
Moderate ability to self-Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Military Preferred