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Job Description

Job Title: Field Service Engineer
Location: Seattle, WA
Compensation: $$25-$40 depending of the level

This position is responsible for installing, troubleshooting and repairing company CNC machines.

Principle Duties & Responsibilities

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.
1. Provide exceptional customer service
2. Clearly and professionally interact with customers
3. Work closely with customers and machines to ensure equipment operates within expected tolerances
4. Pursue machine diagnosis of our internal Product Support Group (PSG) to repair company equipment
5. Work carefully with the PSG for technical assistance and provide them with diagnostic feedback
6. At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
7. Use electrical and electronic knowledge to help troubleshoot and solve issues
8. Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics
9. Clean, replace or install parts to maintain smooth operation of machinery and equipment
10. Assemble, install, align equipment as needed
11. Accurately report technical conditions and information of machines to PSG and management
12. Interface with cross functional work teams such as applications, sales, engineering, production,
13. When needed, provide onsite training to customers for operation and/or repair of machines
14. Assist other Field Service Engineers as needed
15. Receive factory product training and technical service knowledge as needed
16. Submit organized and helpful service reports for each repair mission
17. Help to develop or adjust existing technical documentation
18. Work as required with minimal supervision in compliance with all safety requirements
19. Travel up to 100%. Travel includes regional and national Weekend travel maybe required as well.
20. Must be able to lift 70 pounds without aid

Experience/Education
Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record.

Job Description

Position Details:
• Title: Field Service Tech
• Location: Seattle, WA; Richland, WA
• Shift: Normal Day Shift
• Compensation: $70k – 78k base (to start), plus OT (10 – 15% OT hours) & Bonus First Year W2 = $105k – 115K first year
• Overtime : Position is salaried and non-exempt. Overtime paid out at 1.5x your base rate (base rate = Salary/2080 hrs) after 8 hours in a single day.
• Benefits:
• Company Truck w/ Gas Card, Laptop, Cell Phone, and Tools provided
• Short- and long-term Disability Program
• 401(k) Plan with dollar-for-dollar company match up to 6%
• 15 days of PTO, 12 paid holidays
• Excellent Medical/Dental/Vision/Life Insurance with personal low contribution
• Company Stock Purchase Plan
• Travel: In this position, you will service numerous customers within your region, overnight travel is 10-15 nights per month.

Position Description:
This Field Service Representative position will be within the company U.S. Services business team. This team focuses on servicing critical data center equipment. They are the OEM (Original Equipment Manufacturer) service provider for company electric equipment.

As a Field Service Representative, a typical day for you might include:
• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Requirements:
• The company is looking for strong Military Veteran technicians with training, education, and experience in electronics and/or electrical theory, maintenance, and troubleshooting.
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment is a plus
• Safe driving and vehicle operations skills; clean driving record
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• The capacity to move service equipment weighing up to 50 pounds


What we have for you:
“Within your first 90 days, you’ll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.”