Date Posted: 1/7/2025 12:35:53 PM
Location: National, DC
Job Type: Full Time
Salary (USD): $65,000 - $70,000
Job Description
Position Details:
Title: Field Service Engineer
Locations: Nashville, TN; Northern DC-Metro/Virginia; New York City, NY; Columbus, OH
Shift: Primarily daytime hours Mon.-Fri. with flexibility to handle unscheduled calls in your territory
Compensation: $65K-$70K base salary based on experience + paid overtime + car package + bonus incentives + relocation.
Benefits: Company offers a comprehensive benefits and compensation package that includes medical (HMO or PPO), dental, vision, disability & basic life insurance, 401K, profit sharing, tuition assistance, flexible spending accounts, paid vacation, course offerings through the Company University, advancement, and much more!
Travel: Up to 30% with most service primarily in the greater metro area-based locations.
Position Description: A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of the company’s customer-focused business model as customers are the foundation of their business. Specific responsibilities include:
• Deliver exemplary customer service to the company customers in the field.
• Become proficient in servicing all company Systems while following field service procedures.
• Troubleshoot and repair company commercial system installations.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products.
• Stay aligned to company’s culture and values – Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.
Requirements: Experience: 3-5 years in electro-mechanical or related field.
• Non-Technical:
o 2 or 4-year college degree, technical school degree, or related military experience.
o Strong customer service skills.
o Highly organized and accustomed to a fast-paced work schedule
o Valid driver’s license with ability to pass background checks and drug screens as required.
• Technical:
o Experience with troubleshooting electrical systems.
o Computer networking experience desired.
Job Posting
