Job Details

Job Description

Position Details:

Title: Customer-Based Field Operations Manager
Location: Atlanta, GA
Shift: Hybrid
Travel: Up to 30% of the time to various worldwide locations to oversee site stand-up activities and engage with customers directly.
• Conduct site inspections and meetings to ensure compliance with project plans and regulatory requirements.
Compensation: $75,000 - $85,000/yr annually depending on experience and qualifications

Position Description:

We’re looking for an inspirational and customer-centric Field Operations Manager. As the customer-based Field Operations Manager for a high-profile Airline customer, you will oversee all service provisions related to that Airline, world-wide. This role involves managing and optimizing operations to ensure high levels of customer satisfaction, efficiency, and alignment with the customers’ expectations. You will act as the primary liaison between company’s internal support teams (Commercial Operations, Engineering, Manufacturing), onsite teams, and Airline officials, ensuring seamless communication and effective problem resolution.

Key Responsibilities:

• Operational Oversight: Manage all customer service provisions, ensuring compliance with service levels and performance metrics. Continuously monitor, analyze, and improve service delivery strategies.
• Customer Liaison: Act as the primary point of contact between company and the customer, addressing issues promptly and fostering strong relationships with their management and operational teams.
• Travel and Site Visits: Travel up to 30% worldwide to oversee site activities, engage directly with customers, and ensure compliance with project plans and regulatory standards.
• Team Coordination: Lead and support onsite teams to ensure consistent, high-quality service delivery, facilitating communication between company's Operations team and field staff.
• Reporting & Documentation: Prepare and present regular performance reports, maintaining accurate documentation of agreements, metrics, and any operational concerns.
• Problem Resolution: Proactively identify and resolve operational challenges, developing corrective action plans to address service failures or performance gaps.
• Continuous Improvement: Stay updated on industry trends, collaborating with internal teams to drive continuous improvement and implement innovative solutions for service enhancement.

Requirements:

• Must reside within commuting distance of Hartfield – Jackson Atlanta International Airport.
• Bachelor’s degree in Business Administration, Operations Management, or a related field; or military professional equivalent.
• Minimum of 7-10 years of experience in operations management, focusing on customer service and relationship management, preferably within the aviation or transportation industry.
• Proficient in Microsoft applications (Teams, Excel, PPT, etc.)
• Proven track record of managing complex operations and leading cross-functional teams.
• Ability to analyze data, develop insights, and make informed decisions.
• Strong analytical, problem-solving, and communication skills.
• Detail-oriented with a strong commitment to quality, safety, and regulatory compliance. Ability to work independently and as part of a team.
• Reliability is a must, willingness to learn and adapt to new requirements and environments

Preferred Qualifications:

Military and commercial aviation experience preferred
Project Management Certification preferred

Job Posting

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