Date Posted: 11/18/2024 4:07:17 PM
Location: Houston, TX
Job Type: Full Time
Salary (USD): $75,000 - $80,000
Job Description
Position Details:
Title: Machine Specialist
Location: Candidates can live near a major airport in WI, GA, AL or specifically Houston, TX and Sacramento, CA
Shift: Monday-Friday 8am-5pm (weekend travel is not common)
Compensation: $75,000-$80,000 + Company Equity + Travel Perks
Benefits: 4 weeks PTO + Paid Holidays / Company paid medical/dental/vision Insurance / Stock Options / More!
Travel: 50%-75% travel with remote work on non traveling days
Position Description:
As the Machine Specialist, you'll own customer experience, driving customer satisfaction and revenue through referrals and machine sales. You'll leverage your machine expertise with process and technology to scale the business. You're part of a high-performing, tactical team that has a culture of collaboration and integrity.
In-Field:
Delight the customer with a seamless machine delivery experience
Demonstrate machine expertise by supporting equipment in the field in front of customers, even if it's your first time seeing it in person
Support contracted Service Technicians in the field
Communicate effectively using common industry verbiage - "Know the lingo"
Office Responsibilities:
Advocate and share learnings across the company
Support calls during regular working hours, nights, and weekends
Support machines remotely through use of manuals, photos, diagrams and schematics
Use data to identify trends and proactively fix issues
Build out support materials to assist with onsite repair procedures
Machine Responsibilities:
Study and become familiar with a large set of machines across many industries
Identify parts using photos, manuals, parts portals and customer descriptions
Be technically inclined - Use manuals, photos, diagrams and schematics to understand the machines that you sell
Requirements:
Travel Expectations: Minimum of 50%, flexing with volume demands
5+ years of heavy equipment experience. Bachelor's degree/apprenticeship/ Active Duty Military experience will be taken into consideration in addition to work experience
Basic job site safety understanding
Good mechanical aptitude and the desire to learn
Work in a high stress environment while maintaining great attention to detail
Have a positive attitude in a tough environment. Step out of the daily grind and see the bigger picture, lean on your team for support
Job Posting
