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Description

Position Details:

Title: Hardware Engineering Lead
Location: Buffalo Grove, IL
Travel/Schedule: Standard day-shift hours (Monday – Fri). Less than 10% travel.
Compensation: Target Base Salary ~$100K - $115K
Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. This is a leadership role focused on continued improvement of the company’s product lines utilizing principles of Lean Six Sigma and OEE concepts of availability, performance and quality. As the Hardware Engineering Lead you will be responsible for defining and improving the software testing and release processes, and ensuring all new and upgraded products are following the software development process and standards; you will create and oversee group policies, procedures, training, and scheduling; and you will also be responsible for defining and improving the hardware design process, managing the hardware engineering associates, and ensuring all new or upgraded products are developed on time and follow the hardware design process and standards. Some specific responsibilities include:



PLC Programming for new and existing customer projects. Provide support from electrical and controls perspective, as needed.
Play a leadership role in driving the company towards products availability, performance, and quality goals. Implement continuous improvement process and standards to achieve the goals.
Assign project resources; facilitate the creation of detailed testing plans and prioritization of work.
Responsible for performance reviews for the team; contributes to a high-performing team by coaching and developing team members.
Analyze production issues, define and create tools that help mitigate problems in the system design and integration. Identify changes that are necessary to maintain optimal system performance
Develop solutions to monitor software health, perform log analysis, and automate system recovery.
Perform vulnerability and risk management for designated systems.
Develop, implement, and maintain tools that are used by internal engineering and customer service teams as they build, enhance, and support current and new products.
Prepare system design concepts, create detailed designs, perform analysis, test prototypes, and document completed designs.
Perform system level design and analysis on products. This includes concept design and trade studies, including cost and performance, of electrical, mechanical and software as interrelated systems.
Provide support to Project Managers including mentoring, escalation, training, performance management. Define the roles and key steps to ensure consistent content and flow of information to better manage and prioritize projects as needs are always changing.
Influence cross-functional stake holders, and hold project managers and task owners accountable for delivering on time, on budget and with high quality. Escalate issues quickly and find ways to resolve them.
Establish documentation standards across all product lines. Ensure complete standard documentation delivery with each project completion.
Collaborate with members of interdisciplinary teams to implement and release high quality, reliable, ergonomic designs to production, which may include participating:
in the design, requirements specification, coding, verification or test of software in accordance with internal standards and procedures.
in the electrical design, analysis, bread-boarding and/or test in accordance with internal standards and procedures.
in the mechanical design and analysis in accordance with internal standards and procedures.
Lead the team of professionals that includes Mechanical, Electrical, Controls Engineers, and Consulting Resources
Provide fiscal leadership and continuous quality improvement principles and processes to improve quality and minimize operational expenses.
In order to be successful in this role, you should have at least 3 years’ of hands-on engineering experience related to Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic, Allen Bradley, Beckhoff and Structured Text). You should have experience leading/supervising a small team of engineers / technicians, and display some level of expertise with computers (software, remote diagnostics, windows-based networking etc). Project Management knowledge is a plus, as is familiarity with LEAN Six Sigma and other process optimization tools, as they apply to manufacturing and engineering.

Description

Position Details:
Title: Field Service Representative I
Location: Charolette, NC
Shift: Day shift
Compensation: $70k-80K
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)
Travel: 75% overnight

Position Description:
Provides professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established company NA Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and assure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group.

• Provides technical service support on the installations, inspection, repair, and preventative maintenance of company products for customers within their territory.
• Continuously updates technical knowledge on all products and new advances in the field of medical electronics through training and personal study. Works with more senior reps in region to enhance product knowledge.
• Provides telephone support to customers, sales, and clinical education staff. Maintains positive, professional communication with customers, regional team members, and national technical support group.
• Documents all activities in accordance with the company Service Administrative and Quality system policies and procedures, including and not limited to MDR and field corrections
• Maintains all service contracts in accordance with company service policies and procedures and actively pursues the renewal of existing contracts. Identifies potential service contract customers, provides contract quotations, and pursues the timely closing of all new contract proposals.
• Maintains loaner, test equipment, spare parts inventory, company vehicle, and other company equipment and supplies in good condition and working order. Maintains organized supplies and inventory.
• Provides technical support for Sales and Clinical Education staff.

Requirements:
• Minimum of an Associate of Science Degree or equivalent in electronics with emphasis in instrumentation, and digital circuitry
• Prior field service experience or hospital biomed experience preferred.
• Must be on-call 24 hours a day, 7 days a week, including holidays, and available for emergency service during off hours.

Description

Position Details:
• Title: Field Service Rep
• Location: Salt Lake City, UT
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$65K - $70K
o Bonuses/Additional Compensation: Overtime + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work
Schedule, a profit sharing-program and opportunity for personal and professional growth.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of Company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Description

Position Details:

Title: Senior Territory Manager – Field Service Engineer

Location: Long Island, NY

Shift: Mon-Fri, flexible to meet business needs

Compensation: $70k-$90k+ depending on qualifications and experience! + Sales commissions

Benefits: Competitive benefits package, medical, dental, PTO, and more!

Travel: This is a field position, ~80%. Most travel is within a 3-4hr radius (your territory). You will be provided with a company vehicle, gas card, tools, cell phone, laptop, and company credit card. Very limited overnight work is possible



Position Description: The Territory Manager will visit accounts with the goal of developing a professional relationship and educating the client on Company offerings. The position will develop a client base within a 3-to-4-hour geographical radius to service diagnostic ultrasound equipment and offer client solutions based on their specific need. Those solutions include but are not limited to, ultrasound service, ultrasound probe repair, ultrasound system sales, replacement probe sales, rentals, training, and system applications.

Work to learn and establish rapport with
Schedule and perform preventative
Generate revenue growth by offering solutions and products aligned with the service portfolio.
Provide timely responses to service
Complete and submit applicable field service reports for
Develop a profitable territory performing service, selling service contracts, parts, and systems.
Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers, and all other available resources.
Troubleshoot and problem-solve issues as they arise when doing service
Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance
Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related
May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.
Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on-site, making sure the equipment works, satisfying client expectations, and learning the client’s ultrasound equipment portfolio and needs.
KPIs:

Service Performance
PM Completion (schedule & non-schedule) (Total)
First-time fix rate with primary engineer
Percentage of Outstanding Workorders
Percentage of Field Service visits per field engineer per month
Sales Performance
PM and Billable Revenue to meet or exceed $25,000 per quarter
Percentage of expiring maintenance contracts that are renewed
Percentage of Probe Sales
Percentage of Equipment Sales
Percentage of Probe Repair Sales
Percentage of Contract Sales


Requirements:

Associate degree in electronics (BSEE/BSEET/BSME/BSMET preferred) or 2 years’ equivalent combination of education and experience.
Experience with diagnostic Ultrasound equipment highly preferred, especially within a field service environment.
Knowledge of computers; PC competency to include utilization of Microsoft Office Suite products
An established customer base is a
Be a self-
Creative problem-
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure
Ability to adapt to changing work requirements in a complex, fast-paced
Ability to effectively operate in an independent environment to achieve assigned goals and objectives
Robust organization/communication skills to exceed customer
Strong interpersonal skills to develop relationships and be prompt and courteous

Description

Position Details:

Title: Field Technical Engineer

Location: Cincinnati, OH

Shift: Mon-Fri, flexible to meet business needs – 40hr work weeks with OT opportunities

Compensation: $30-$34/hr depending on qualifications and experience!

Benefits: Competitive benefits package, medical, dental, PTO, and more!

Travel: This is a field service position, ~80%. Most travel is within 4-6 hours of the Cincinnati metro area. You will be provided with a company vehicle, gas card, tools, cell phone, laptop, and company credit card. Very limited overnight work is possible



Position Description:
Reporting to the Area Service Manager, the Field Technical Engineer is responsible for performing OEM service and installations of medical devices. Performs skilled technical work in the repair, preventative maintenance, and upgrades of OEM medical devices or systems. Documents and maintains accurate records of inspections, repairs, calibrations, and work performed on all equipment. Must be proficient in either Bone Mineral Densitometry (BMD) or Ultrasound (UL) equipment.

Responsible for the installation and service of OEM medical devices which will include electrical, mechanical, and software components.
Complete scheduled preventive maintenance, and unplanned maintenance and perform any required equipment upgrades.
Establish and maintain a high level of customer satisfaction through service excellence.
Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance, and all regulatory compliance paperwork.
Train customers on basic operation and use of medical devices.
Manage inventory, keep accurate records, and return unused and failed parts promptly.
Perform PMs on time, provide expeditious on-site response, and minimize equipment downtime.
Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory
Provide on-call service coverage on a rotating basis, as needed.


Requirements:

Degree in electronics, biomedical engineering, biomedical technology, electrical engineering, or equivalent. Military equivalency is also acceptable.
One to three years of experience servicing BMD or Ultrasound equipment.
Previous mechanical, electronics, or fluidics work experience, either in a field service or hospital-based setting, is required.
Solid computer skills, including working knowledge of Microsoft Office, software operating systems., and network technology.
Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process.
Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers.
Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams, and technical manuals of biomedical and imaging instrumentation.
Valid driver’s license, good driving record, and must be able to pass a motor vehicle record check.
Ability to resolve problems, think analytically, work independently, and communicate professionally.
Willingness to work flexible hours and overtime, often on short notice, and work a rotating on-call service schedule, including weekends, for critical issues and coverage.
High degree of mechanical aptitude.
Excellent interpersonal and communication skills
Resourceful, with the ability to work independently.
Strong time management skills.
Ability to adapt to changing circumstances.
Decision-making, problem-resolution, and creative thinking skills
Attention to detail.
Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
Will be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties.
Customer requirements to allow admission into its facilities to perform job duties will include but are not limited to drug testing and immunizations as dictated by the customer or facility policy.

Description

Position Details:

Title: Field Manufacturing Service Technician (formerly titled Cyclotron Engineer)
Location: Minneapolis, MN
Shift: Your normal hours will be Monday through Friday, 6pm – 2am (flexibility to work alternative shifts is required. You will normally work 8 – hour shifts but can occasionally work longer shifts depending on system conditions. You can expect some Saturday work, usually 1 Saturday per month.)
Compensation: First Year Total Comp = $84k – 90k
Base Payrate $70,000 – 75,000

Additional Average OT (~10% OT) $10,500 – 11,250

5% Target Bonus $3,500 – 3,750

Total $84,000 – 90,000

Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
“Well Being” reimbursement of $300/year for health/fitness classes and related items.
Travel: Minimal
COVID Vaccination: Not required.


Position Description:

Seeking a Field Manufacturing Service Technician (FMST / Cyclotron Engineer to support their cross-disciplinary radio pharmaceutical research and production facility. The Cyclotron Engineer functions as part of a team of peers to provide service and maintenance to cyclotron and radio chemistry synthesizers to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively. Additional responsibilities include but are not limited to:

Provides service and maintenance for multiple cyclotrons and associated chemistry modules as assigned
Monitors and positively affects financial and operational performance
Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required
Participates in personnel training and staff development
Responds to calls for service support within a reasonable amount of time
Completes and submits work history tickets in a timely fashion and includes all relevant details
Schedules work and manages spare parts usage to minimize costs and maximize effectiveness
Monitors and improves Up Time for site cyclotron system(s)
Participates in the assessment of semi-complex product and equipment performance and recommends modifications and improvements


Required Knowledge/Skills, Education, and Experience:

Associates degree in engineering discipline or equivalent Military experience
2-5 years of experience in servicing capital equipment and electrical/electronic troubleshooting
Basic understanding of mechanical troubleshooting (equipment assembly/disassembly)
2+ years of experience with customer relationship management preferred
Working knowledge of the PET radioisotope production workflow preferred
Ability to work independently and with a cross-functional team
Technically skilled with proven ability to troubleshoot semi-complex problems and abstract issues, policies & procedures
Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams, piping diagrams, etc.)
Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
Ability to correctly utilize portable leak detection equipment
Ability to safely work in regions of high voltage and radiation
Ability to consistently perform all PMs per SOPs with no external support

Description

Position Details:

Title: Field Manufacturing Service Technician (formerly titled Cyclotron Engineer)
Location: Broken Arrow, OK (Tulsa)
Shift: Your normal hours will be Sunday through Thursday, 7pm – 3am (flexibility to work alternative shifts is required. You will normally work 8 – hour shifts but can occasionally work longer shifts depending on system conditions. You can expect some Saturday work, usually 1 Saturday per month.)
Compensation: First Year Total Comp = $74k – 77.6k
Base Payrate $62,000 – 65,000

Additional Average OT (~10% OT) $8,942 – 9,375

5% Target Bonus $3,100 – 3,250

Total $74,042 – 77,625

Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
“Well Being” reimbursement of $300/year for health/fitness classes and related items.
Travel: Minimal
COVID Vaccination: Not required.


Position Description:

Seeking a Field Manufacturing Service Technician (FMST / Cyclotron Engineer to support their cross-disciplinary radio pharmaceutical research and production facility. The Cyclotron Engineer functions as part of a team of peers to provide service and maintenance to cyclotron and radio chemistry synthesizers to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively. Additional responsibilities include but are not limited to:

Provides service and maintenance for multiple cyclotrons and associated chemistry modules as assigned
Monitors and positively affects financial and operational performance
Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required
Participates in personnel training and staff development
Responds to calls for service support within a reasonable amount of time
Completes and submits work history tickets in a timely fashion and includes all relevant details
Schedules work and manages spare parts usage to minimize costs and maximize effectiveness
Monitors and improves Up Time for site cyclotron system(s)
Participates in the assessment of semi-complex product and equipment performance and recommends modifications and improvements


Required Knowledge/Skills, Education, and Experience:

Associates degree in engineering discipline or equivalent Military experience
2-5 years of experience in servicing capital equipment and electrical/electronic troubleshooting
Basic understanding of mechanical troubleshooting (equipment assembly/disassembly)
2+ years of experience with customer relationship management preferred
Working knowledge of the PET radioisotope production workflow preferred
Ability to work independently and with a cross-functional team
Technically skilled with proven ability to troubleshoot semi-complex problems and abstract issues, policies & procedures
Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams, piping diagrams, etc.)
Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
Ability to correctly utilize portable leak detection equipment
Ability to safely work in regions of high voltage and radiation
Ability to consistently perform all PMs per SOPs with no external support

Description

Position Details:
Title: Field Manufacturing Service Technician (formerly titled Cyclotron Engineer)
Location: Kansas City/Overland Park, KS
Shift: This role follows closest to 2nd shift hours. Specific “Normal Work Hours” are Sunday through Thursday, 2pm – 10pm CST (or 5pm – 1am CST).
You will normally work 8 – hour shifts but can occasionally work longer shifts depending on system conditions. You can expect some Saturday work, usually 1 – 2 Saturdays per month.
Compensation: First Year Total Comp = $93.5k – 101k
Base Payrate $70,000 – 75,000
Additional Average OT (~20% OT) $20,192 – 22,500
5% Target Bonus $3,500 – 3,750
Total $93,500 – 101,250

Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
“Well Being” reimbursement of $300/year for health/fitness classes and related items.
Travel: Minimal

Position Description:
Seeking a Field Manufacturing Service Technician (FMST / Cyclotron Engineer to support their cross-disciplinary radio pharmaceutical research and production facility. The Cyclotron Engineer functions as part of a team of peers to provide service and maintenance to cyclotron and radio chemistry synthesizers to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively. Additional responsibilities:
• Provides service and maintenance for multiple cyclotrons and associated chemistry modules as assigned
• Monitors and positively affects financial and operational performance
• Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required
• Participates in personnel training and staff development
• Responds to calls for service support within a reasonable amount of time
• Completes and submits work history tickets in a timely fashion and includes all relevant details
• Schedules work and manages spare parts usage to minimize costs and maximize effectiveness
• Monitors and improves Up Time for site cyclotron system(s)
• Participates in assessment of semi-complex equipment performance and recommends modifications and improvements

Required Knowledge/Skills, Education, and Experience:
• Associates degree in engineering discipline or equivalent Military experience
• 2-5 years of experience in servicing capital equipment and electrical/electronic troubleshooting
• Basic understanding of mechanical troubleshooting (equipment assembly/disassembly)
• Technically skilled with proven ability to troubleshoot semi-complex problems and abstract issues, policies & procedures
• Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams, piping diagrams, etc.)
• Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Ability to safely work in regions of high voltage and radiation
• Ability to work independently and with a cross-functional team and perform all PMs per SOPs with no external support

Description

Position Details:

• Title: Field Service Technician
• Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC), and Dallas or Houston, TX area.
• Shift: Monday through Friday, occasional evening or weekend.
• Travel: 80 - 90% - Monday through Thursday
• Compensation: $80k to $85K (depending on experience and location) plus OT, car allowance($880/mo) and quarterly bonus
• Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.

Position Description:

• Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
• Interact with external customers and internal company Sales, Service, and technical support personnel
• Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
• Support company US sales team with technical resolutions
• Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
• Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance

Requirements:

• Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
• Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
• Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
• Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
• Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to company AG in Basel, Switzerland for multiple-week training and team exchange sessions
• Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal company Sales, Service, and Technical support personnel
• Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
• Proficient with Microsoft Office Suite and IT products
• Fluent in English required, German language fluency a plus
• Must be able to lift up to 75 lbs.

Description

Position Details:

Title: Customer Service Engineer
Location: Charlottesville, VA
Shift: Monday – Friday, 8am – 5pm.
Compensation: First Year Total Comp = $95k – 101k
Base Payrate $65,000 – 70,000

Additional Average (~15%) OT $14,625 – 15,750

5% Target Bonus $3,250 – 3,500

Annual Value of Company Car $12,000 .

Total $94,875 – 101,250

Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
“Well Being” reimbursement of $300/year for health/fitness classes and related items.
Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around Charlottesville and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.


Position Description:

As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies Company equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:

Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
Provide customer troubleshooting assistance as required.
Provide product service for clinical field trial installations.
Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
Recommend service manual revisions.


Requirements:

Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Description

Position Details:
Title: Medical Device Service Technician
Location: Chicago, IL
Shift: M-F 8a-5p
Compensation: $65-79k Based on experience, OT and Bonus available
Benefits: Medical, dental, vision / Paid time off / 401k and more!

Position Description:
The Medical Device Service Technician is responsible for the maintenance and servicing of medical equipment in accordance with the company's established protocols and policies. Additionally, this position could serve as a backup support for warehouse operations, distribution, and delivery tasks.
• Perform necessary service and maintenance of medical devices, adhering to quality systems and standard operating procedures.
• Record and document service and maintenance activities for devices and products.
• Provide support to warehouse and distribution operations as required, which may include physical inventory counts, route planning, route preparation, and making deliveries.
• Maintain test equipment utilizing the calibration process.
• Identify and diagnose equipment malfunctions and technical issues.
• Develop and implement solutions to ensure the equipment's proper functionality.
• Participate in quality control and quality assurance programs to maintain the highest level of equipment reliability and patient safety
• Minimal travel to support operations activities at medical facilities (5%)
Requirements:
• 2+ years of electronics/electro-mechanical repair working in a technician role
• Proficiency with office software and ERP software (SAP or similar) within service/equipment modules
• Ability to read and understand pertinent training documentation and procedures
• Possess a clean driver record

Description

Title: Equipment Setup Technician
Location: Lee, MA
Shifts: Day Shift - Monday - Friday 6:30 AM – 3:00 PM
Night Shift – Work Sun, Mon, & Tues. 2:00 PM – 2:30 AM (Off Wed - Sat + Paid for full 40 hours)
Compensation: $25.00 - $32.00 per hour – Guaranteed 40 hours each week + some OT at time and half
Benefits: Full comprehensive benefits package
Travel: No travel

Position Description: The Equipment Setup Technician, following Standard Operating Procedures (SOPs), is responsible for the mechanical setup, operation, control, and monitoring of all components of BSM’s aseptic filling lines. The successful candidate demonstrates a sense of urgency, contagious optimism, and a “can do” attitude. They lead by example and hold themselves and others accountable while maintaining productive and professional relationships with internal and external departments. As the EST you will efficiently execute all filling activities in compliance with all applicable manufacturing procedures. Install appropriate change parts to set up process equipment in the aseptic and non-aseptic areas such as the filling machine, capping machine, vial washer, etc. Troubleshoot and repair equipment during aseptic filling operations Provide real-time status updates on the operation of a line or individual piece of equipment. Train future new team members in the set-up, routine operation, and troubleshooting of aseptic fill equipment. Study blueprints, sketches, drawings, specifications, and manuals to understand machine setup, operation, and troubleshooting. Coordinate with the Facilities Department to ensure timely preventative maintenance or request appropriate corrective maintenance on the applicable equipment. Assist the engineering and validation departments with installation, operation, and performance qualifications of manufacturing equipment. Write and revise Batch Records, SOPs, and notebook studies. Initiate and work on a variety of quality forms including management of changes, deviations, event reports, and corrective and preventative actions. Learn and follow all good manufacturing practices and safety procedures. Other duties as assigned

Requirements:
• Demonstrated mechanical knowledge. Prior experience setting up and operating automated manufacturing equipment is preferred but not required.

Description

sition Title:     Field Service Associate/Driver

 

*Previous experience driving a company box truck or being in a field customer service role is a huge plus!                 

 

Salary/Benefits – Total Rewards:  

Total Cash – $19-21/hr. base pay plus OT and variable compensation.
On-call rotating shift - alternating every other weekend.  
Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
Paid time-off – 15d PTO, 12 holidays (8 standard/4 floating), birthday
Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.
 

Location:   Knoxville, TN (USA), Tennessee, US - United States

 

Full-time shift schedule:   Sunday – Thursday 12:00 pm - 8:30 pm plus rotating on-call coverage

                                               Tuesday – Saturday 12:00 pm - 8:30 pm plus rotating on-call coverage

Details:

The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of  medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Knoxville service center but will involve local driving to and from area medical facilities using company vehicles.

Day-to-day functions:

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26-foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions
Qualifications:

High school diploma or equivalent
MUST HAVE clean driving record
Two(2) years of experience within the service or operations field
Two(2) years of experience in front-line customer service
Lifting up to 30 pounds; pushing and pulling objects up to 75 pounds
Ability to drive a work truck
Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Description

Position Title: Field Service Associate/Driver


*Previous experience driving a company box truck or being in a field customer service role is a huge plus!


Salary/Benefits – Total Rewards:

Total Cash – $21-23/hr.base pay plus OT and variable compensation.
Sign On Bonus: $2500.00.
On-call rotating shift - alternating every other weekend.
Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
Paid time-off – 15d PTO, 12 holidays (8 standard/4 floating), birthday
Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.


Location: Alexandria, LA, Louisiana, US - United States


Full-time shift schedule: Tuesday - Saturday 11:00 am - 7:30 pm plus rotating on-call coverage.


Position Details:

The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Alexandria service center but will involve local driving to and from area medical facilities using company vehicles.

Day-to-day functions:

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26-foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions
Qualifications:

High school diploma or equivalent
MUST HAVE clean driving record
Two(2) years of experience within the service or operations field
Two(2) years of experience in front-line customer service
Lifting up to 30 pounds; pushing and pulling objects up to 75 pounds
Ability to drive a work truck
Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Description

Position Title: Field Service Technician

Salary/Benefits – Total Rewards:

Total Cash – $25-27/hr. (DOE) + Overtime + Bonus.
Benefits Begin on Day One
Full family health/vision/dental coverage
An employer-matched award-winning 401k plan
Paid training
Paid time off
Company-provided vehicle
Location: Raleigh, NC (USA), North Carolina, US - United States

Position Details:

The Field Service Technician is responsible for providing preventative maintenance and repair on medical equipment in the eastern North Carolina area. This role requires an understanding of mechanical and electrical systems and experience with the tools and processes required to complete the work. Daily focus will be on high-quality equipment service and on building customer relationships to drive growth opportunities.

The selected technician, working remotely, should reside in or near Lenoir or Wayne County to stay central to the hospital customers that require regular visits. 10-20% overnight travel.

Day-to-day functions:

Maintenance, repair, installations, upgrades, and in-servicing at customer locations (medical facilities).
Technical diagnosis and repair cost estimates on customer-owned medical equipment.
Assists the Sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc).
Grow Service Contracts revenue through service contracts and renewal of existing service contracts.
Align with all health and safety codes and procedures as mandated by company policy, customer requirements, and regulatory agencies.
Completed and submit accurate reporting.
Spare parts inventory management.
Daily driving to customer locations (medical facilities); 10-20% overnight travel.
Qualifications:

High School Diploma or GED required. (Associate’s Degree in an Electrical or Mechanical field preferred)
Repair and maintenance experience with electromechanical equipment.
Electrical and mechanical assembly.
Training and/or certifications preferred.
Sales experience preferred.
Ability to read and understand mechanical and electrical schematics.
Must possess and maintain a valid driver’s license.
Lift up to 30 pounds and push/pull 75 pounds.
Ability to move medical equipment, including the ability to lift up to 30 pounds and push/pull heavy objects using up to 70 pounds of force

Description

Position Details:

Title: Medical Sales Rep

Location: Remote, home-based role in the Miami, FL area.

Shift: Standard daytime business hours Monday – Friday

Compensation: $80K starting base salary. Your commission rate is consistent for both new or existing accounts, and you will always receive your base salary. At plan you will earn $45K in variable commission. Above plan is 10% on the dollar, uncapped. If plan is attained, the comp for year two at plan goes to $140K, and upon Senior Rep status (hitting plan twice), the target income at plan is $155K. After two full years in the territory, Long Term Incentive is available for two years of sales / two years of plan. Annual opportunity is $35K. Top performing Senior Reps are earning $190K-$210K.

Benefits: Full medical, dental, and vision coverage, with 75% cost coverage. Additionally, up to $15K life insurance and Long-Term Disability are provided at no cost. The 401K plan matches 100% of your contribution, up to 3% of your salary. 9-paid holidays and PTO determined by length of service starting on day one. Tuition reimbursement and much more! Company phone, laptop, $25 per day per diem for expenses, and per mileage compensation during travel with your own vehicle.

Travel: Territory includes Southern Florida, so very few, if any, overnights.



Position Description: As a Medical Sales Rep you will generate sales by establishing and maintaining relationships within your territory, leveraging your understanding of distribution channels and key industry leaders. You will be responsible to hit established sales goals by developing and sustaining profitable sales growth at assigned accounts. In this role, you will:

Develop/maintain profitable and sustainable sales growth within territory of all Company products.
Manage large complex accounts, internally and externally.
Develop key account plans for assigned accounts; implement account strategy.
Maintain thorough understanding of the customers’ distribution channels.
Implement and manage the effective delivery of key customer programs including communication strategies, customer training, issue resolution and utilization reporting.
Establish and build strong working relationships with business leaders and your team members to ensure the successful delivery of services to your customers.
Investigate, track, and resolve customer and client concerns; identify trends and implement solutions.
Keep strong communication lines open with Regional Sales Manager.
Determine customers’ unmet needs and translate internally for adequate follow up.
Manage the overall customer satisfaction and profitability of key accounts.
Maintain professional and technical knowledge by attending engineering meetings and discussions.


Requirements: Candidates must have a bachelor's degree, valid drivers license, solid driving record, and a good credit score to hold a company expense card. The best candidates for this role are proven, top-performing leaders who are performance-based, goal-focused, and results driven - - and who have been high-achievers and good at just about everything they’ve done. Candidates must have a consistent track record of high success going all the way back to high school through college and into professional life with distinguishing results and accomplishments along the way that shows they are a top performer. Soft skills are more important than objective skills or experience in this role. Candidates must be believable, likeable, trustworthy, and confident in implementing strategic actions and influencing others with a positive attitude and outstanding work ethic that outworks everyone else to achieve results. Obviously excellent communication, interpersonal skills, and outstanding organization skills to manage goals, track existing client needs, and target venues for new business are necessary for success in this role.

Description

Position Details:
Title: Equipment Service Technician
Location: San Diego, CA
Positions: 2
Travel/hours: Local travel across San Diego County
Duration: Travel from your home to client location on a daily base, 1-2 nights of overnight travel year
Compensation: $30-40/hr and above, plus OT (5-15 Hours a week), equipment commission and quarterly bonus. $80-100k First Year W2 DOE!
Benefits: 401K/MED/DEN/VIS etc.

Position Description:
This position is responsible for fulfilling all aspects in the repair and service of all equipment in the practitioner’s office with a focus on excellent customer service. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more unique and complex repair cases, troubleshoot, and resolve issues at a higher level and support additional products.

Requirements:
• The Regional Manager is looking to bring on military candidates with 4-8 years of experience as either Military Dental Technicians or candidates who possess a strong electrical/electronic skillset.

• This is a great fit for DENTECHS, Avionic Technicians, FCs/ETs as well as inquisitive troubleshooters, tinkerers, and automotive hobbyists.

Description

Position Title: Field Service Associate/Service Consultant



*Previous experience driving a company box truck or being in a field customer service role is a huge plus!



Salary/Benefits – Total Rewards:

Total Cash – Base Pay – ($21.00 - $25.00 per/hour) + Overtime + Performance Bonus
Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
Paid Training and Development – Arjo supports the development and growth of their employees through constant growth opportunities!

Position Details:

The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of Arjo medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Kent, WA service center but will involve local driving to and from NYC-Metro-area medical facilities using company vehicles.


Day-to-day functions:

Prepare medical equipment and documentation for delivery
Load and unload medical equipment
Drive 26-foot box truck to make deliveries and pick-ups
Process delivery and pick-up documentation as required
Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
Clean and disinfect medical equipment to Arjo quality standards
Present highest level of customer etiquette in all patient/customer interactions


QUALIFICATIONS:

High school diploma or equivalent
MUST HAVE clean driving record
Previous professional driving experience preferred
Two (2) years’ experience in front-line customer-service (ideally out in the field)
Ability to lift up to 30lbs and push/pull up to 75lbs
Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Description

Position Details:
? Title: Field Manufacturing Service Technician (formerly titled Cyclotron Engineer)
? Location: Columbia, SC
? Shift: Your normal hours will be Sunday through Thursday, 4pm – Midnight (flexibility to work alternative shifts is required. You will normally work 8 – hour shifts but can occasionally work longer shifts depending on system conditions. You can expect some Saturday work, usually 1 Saturday per month.)
? Compensation: First Year Total Comp = $74k – 77.6k
Base Payrate $62,000 – 65,000
Additional Average OT (~10% OT) $8,942 – 9,375
5% Target Bonus $3,100 – 3,250
Total $74,042 – 77,625
? Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
? 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
? 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
? “Well Being” reimbursement of $300/year for health/fitness classes and related items.
? Travel: Minimal
? COVID Vaccination: Not required.

Position Description:
Company is seeking a Field Manufacturing Service Technician (FMST / Cyclotron Engineer to support their cross-disciplinary radio pharmaceutical research and production facility. The Cyclotron Engineer functions as part of a team of peers to provide service and maintenance to cyclotron and radio chemistry synthesizers to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively. Additional responsibilities include but are not limited to:
• Provides service and maintenance for multiple cyclotrons and associated chemistry modules as assigned
• Monitors and positively affects financial and operational performance
• Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required
• Participates in personnel training and staff development
• Responds to calls for service support within a reasonable amount of time
• Completes and submits work history tickets in a timely fashion and includes all relevant details
• Schedules work and manages spare parts usage to minimize costs and maximize effectiveness
• Monitors and improves Up Time for site cyclotron system(s)
• Participates in the assessment of semi-complex product and equipment performance and recommends modifications and improvements

Required Knowledge/Skills, Education, and Experience:
• Associates degree in engineering discipline or equivalent Military experience
• 2-5 years of experience in servicing capital equipment and electrical/electronic troubleshooting
• Basic understanding of mechanical troubleshooting (equipment assembly/disassembly)
• 2+ years of experience with customer relationship management preferred
• Working knowledge of the PET radioisotope production workflow preferred
• Ability to work independently and with a cross-functional team
• Technically skilled with proven ability to troubleshoot semi-complex problems and abstract issues, policies & procedures
• Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams, piping diagrams, etc.)
• Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Ability to correctly utilize portable leak detection equipment
• Ability to safely work in regions of high voltage and radiation
• Ability to consistently perform all PMs per SOPs with no external support

Description

Position Details:


Title: Field Service Technician
Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC)
Shift: Monday through Friday, occasional evening or weekend.
Travel: 80 - 90% - Monday through Thursday
Compensation: $80k to $85K (depending on experience and location) plus car allowance($880/mo) and quarterly bonus
Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.


Position Description:


Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
Interact with external customers and internal Sales, Service, and technical support personnel
Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
Support sales team with technical resolutions
Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance


Requirements:

Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to AG in Basel, Switzerland for multiple-week training and team exchange sessions
Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal Sales, Service, and Technical support personnel
Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
Proficient with Microsoft Office Suite and IT products
Fluent in English required, German language fluency a plus
Must be able to lift up to 75 lbs.

Description

Philadelphia is listed as location, but candidate can live anywhere in the northeast - one hour from major airport.


Position Details:


Title: Field Service Technician
Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC)
Shift: Monday through Friday, occasional evening or weekend.
Travel: 80 - 90% - Monday through Thursday
Compensation: $80k to $85K (depending on experience and location) plus car allowance($880/mo) and quarterly bonus
Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.


Position Description:

Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
Interact with external customers and internal Sales, Service, and technical support personnel
Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
Support US sales team with technical resolutions
Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance


Requirements:

Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to AG in Basel, Switzerland for multiple-week training and team exchange sessions
Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal Sales, Service, and Technical support personnel
Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
Proficient with Microsoft Office Suite and IT products
Fluent in English required, German language fluency a plus
Must be able to lift up to 75 lbs.

Description

Position Details:

Title: Customer Service Engineer
Location: Boston
Shift: Monday – Friday, 12pm – 9m.
Compensation: First Year Total Comp = $121.3k – 135k
Base Payrate $80,000 – 90,000

Additional Average (~15%) OT $17,300 – 19,500

Shift Differential (10%) $8,000 – 9,000

5% Target Bonus $4,000 – 4,500

Annual Value of Company Car $12,000 .

Total $121,300 – 135,000

Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
“Well Being” reimbursement of $300/year for health/fitness classes and related items.
Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around Manchester and Lebanon, NH and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.


Position Description:

As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies company's equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, company Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:

Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
Provide customer troubleshooting assistance as required.
Provide product service for clinical field trial installations.
Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
Recommend service manual revisions.


Requirements:

Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Description

Position Details:
Title: Field Service Engineer II
Location: Torrance, CA
Shift: M – F / day shift
Compensation: $38 - $41+/hr DOEQ on a 40-hour work week with OT as needed
Benefits: With a young, dynamic, friendly and open culture, there is much attention for the development of staff and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone and laptop.
Travel: Expect travel up to 75% within the southwest region and USA as needed. Air travel and hotel-related expenses are covered. Company vehicle and expense account provided.

Position Description:
Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.

Technical Repair Activities
• Repairs company medical instruments to manufacturer's Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair Sakura instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities
• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities
• Documents service reports and technical advice to comply with FDA
• Composes Service Bulletins for distribution to IRV’s, Distributors and other Sakura
• Coordinates product improvement and failures to Manufacturing and Product Development
• Conducts analysis of service failures from the field and compiles comprehensive
• Plans, coordinates and prepares technical reports as
• Attends and participates in group meetings, task force groups, as needed.

Quality/Business Systems Activities
• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills
• Ensures that all Service Department areas are in a safe, orderly, clean, and functional
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

Description

Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day!

Arjo welcomes people from all backgrounds and walks of life. They are an Equal Opportunity Employer, and their employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. They believe that people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Position Details:
The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of Arjo medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Lincoln service center but will involve local driving to and from area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26-foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to Arjo quality standards
• Present highest level of customer etiquette in all patient/customer interactions

QUALIFICATIONS:
• High school diploma or equivalent
• MUST HAVE clean driving record
• Previous professional driving experience preferred
• Two (2) years’ experience in front-line customer-service (ideally out in the field)
• Ability to lift up to 30lbs and push/pull up to 75lbs
• Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Position Title: Field Service Associate/Service Consultant

*Previous experience driving a company box truck or being in a field customer service role is a huge plus!

Salary/Benefits – Total Rewards:
• Total Cash – Base Pay – ($19.00 - $21.00 per/hour) + Overtime + Performance Bonus
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
• Paid Training and Development – Arjo supports the development and growth of their employees through constant growth opportunities!

Location: Lincoln, Nebraska

Full-time shift schedule: Monday - Friday / 10am – 6:30pm… plus rotating on-call coverage.

Description

Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day!

Arjo welcomes people from all backgrounds and walks of life. They are an Equal Opportunity Employer, and their employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. They believe that people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Position Details:
The Field Service Associate is responsible for the maintenance, cleaning, delivery and pick up of Arjo medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Englewood, NJ service center but will involve local driving to and from NYC-Metro-area medical facilities using company vehicles.

Day-to-day functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26-foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to Arjo quality standards
• Present highest level of customer etiquette in all patient/customer interactions

QUALIFICATIONS:
• High school diploma or equivalent
• MUST HAVE clean driving record
• Previous professional driving experience preferred
• Two (2) years’ experience in front-line customer-service (ideally out in the field)
• Ability to lift up to 30lbs and push/pull up to 75lbs
• Ability to work with solvents and cleaners to disinfect products in a non-climate-controlled warehouse environment

Position Title: Field Service Associate/Service Consultant

*Previous experience driving a company box truck or being in a field customer service role is a huge plus!

Salary/Benefits – Total Rewards:
• Total Cash – Base Pay – ($21.00 - $25.00 per/hour) + Overtime + Performance Bonus
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
• Paid Training and Development – Arjo supports the development and growth of their employees through constant growth opportunities!

Location: Englewood, New Jersey

Full-time shift schedule: Tuesday – Saturday / 9am – 5:30pm… plus rotating on-call coverage.

Description

Position Details: Project Manager – Medical Imaging Equipment Installation
• Location: Arizona/New Mexico Region – the region includes projects throughout the region. Concentrations of project site locations include Phoenix, Tucson, Flagstaff, Albuquerque, Santa Fe.
• Travel: Candidates must be open to driving within the region to project locations. You should expect overnight travel during the week; the amount of travel is very dependent upon project volume and where projects are located within the region. You should expect to drive up to 4 hours to project locations, and for projects beyond that, you could expect to fly.
• Compensation: First Year Total Comp = $107k – 132k
Base Payrate $90,000 – 100,000
Target Bonus Plan (paid Quarterly) $5,000 – 20,000
Annual Value of Company Car $12,000
Total $107,000 – 132,000
• Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
• 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
• 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
• Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
• “Well Being” reimbursement of $300/year for health/fitness classes and related items.
• COVID Vaccination: Not required.

Position Description:
The Solutions Implementation team is responsible for overseeing logistics, planning, delivery and installation activities for imaging equipment across all modalities (i.e. MR, CT, X-Ray). This includes planning for Radiographic, Fluoroscopy, Cardiology, Angiography, Computerized Tomography, Magnetic Resonance, Therapy, Nuclear Medicine and PET Systems.
The Project Manager is reporting to the Zone VP of Project Management and Operations and is responsible for fostering and maintaining high level relationships in key accounts, and for driving revenue by working with customer stakeholders to develop project pre-construction plans, estimates, and schedules. Onsite responsibilities include monitoring construction progress, coordinating with stakeholders (facilities, architects, mechanical, electrical and structural engineers, etc.), solving and coordinating construction issues and managing delivery and installation activities according to a schedule established mutually with the customer. Maintains full project involvement until completion of all Company activities including Applications and follow up Service. Serves as primary point of contact for problem resolution for full duration of the project.
• Communicate project information, status updates, schedule and scope changes to internal and external stakeholders; i.e customer, customer’s architect, engineer, contractor, administration, Sales and Service partners, etc.
• Assist in development, coordination, and finalization of project schedules for system production, delivery, installation and applications.
• Regularly Communicate project schedule, risks and other pertinent issues to internal and external stakeholders
• Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule in order to meet assigned project completion dates that impact Company profitability.
• Maintain accurate and appropriate data in the appropriate data systems and Project Management tools
• Coordinate and adjust schedules as necessary to minimize unexpected cost increases, to maintain costs, and/or to improve overall profitability to Company -while maintaining customer satisfaction
• Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project
• Complete mandatory forms/checklists required at specific project milestones
• Conduct/assist in training of other Project Managers, participate in Advisory Boards, task force activities, special projects, etc.
• Follow Company and customer policies such as safety, regulatory, dress codes/appearance and business conduct
• Follow all Company quality control protocols and escalation policies in project communications
• Maintain optimum communication practices—respond to daily telephone, email, and written messages in a timely manner
• Manage travel and office expenses to control costs. Maintain Company assets (telephones, cars, tools, etc.) to ensure longevity and avoid breakdowns
• Attain/Maintain PMP credential as required for position advancement

Requirements:
• Bachelor’s degree or combination of education and experience
• A minimum of 3-4 years of complex project management experience; managing multiple projects simultaneously specific to construction in healthcare environments
• Experience in dealing with executive-level management and clinicians within a diverse customer organization
• Must have ability to read blueprint drawings
• Extensive experience at successfully managing matrix project teams, third party vendors and working within a large corporate structure
• Knowledge of the construction industry (electrical, plumbing, structural, HVAC)

Preferred Knowledge/Skills, Education, and Experience
• CAD knowledge
• Outstanding written and verbal communication skills
• Familiarity with Company capital medical imaging equipment
• Previously or currently licensed tradesman desirable
• PMP Certification is a plus
• a “top company” for Military Veteran hires!

Description

Position Details:
• Title: Field Service Rep
• Location: The vast majority of the customer sites are in the Arlington / Northern VA region; you can live anywhere in that general area.
• Travel/Schedule: Minimal overnight; this is primarily a standard Mon-Fri dayshift opportunity at the specific customer sites in your region.
• Compensation: Target Base Salary ~$70K - $75K+
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.
Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems. A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). Experience and knowledge of troubleshooting robotics and/or automated systems is ideal. And you must be service-minded and customer-focused.