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Description

Title: Associate Field Service Engineer

Location: Winston-Salem & Greensboro, NC (must live w/in immediate vicinity)

Shift: Day shift, typically M – F

Compensation: $70K - $75k base depending on experience and qualifications plus OT

Benefits: Excellent Medical, Dental and Vision coverage, 401k, paid Vacation and Holidays, Wellness reimbursement, tuition reimbursement and flexible spending account

Travel: Primarily local/regional but may require domestic travel as needed for training. Company vehicle provided.



As a Field Service Engineer, you will service equipment used to treat Cancer patients. You must be customer-focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.



Responsibilities:

Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
Perform supervised calibrations and preventative maintenance on their designated modality.
Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
Work safely on company’s full range of products including medical devices producing high-energy ionizing radiation.
Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
Parts inventory management.
Provide product feedback to home office.
Maintain all company-leased equipment, including company automobile, parts, and tools.
Perform other related duties as assigned or requested.


Qualifications:

We believe you thrive in a fast-paced environment and are always in search for a better way. You are an excellent communicator who supports the team members and wants an opportunity to truly make an impact. We believe that you have:

Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.
Possess a good electro-mechanical aptitude
Computer literate
Experience with servicing Radar equipment is a plus
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
A good understanding of Good Manufacturing Practice, including ESD requirements
Must have effective written and verbal communication skills
Exceptional customer service skills
Ability to represent the organization in a professional and positive manner
Ability to organize and prepare reports
Must be willing to travel and work unsociable hours
Uphold the company’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
Must maintain an active driver’s license in the home state
Employee is required to comply with all customer vendor credentialing requirements and COVID-19 (U.S.) Vaccination Policy.

Description

Position Details:

Title: Field Service Engineer II

Location: Dayton, OH (Must live within a 3-hour commute)

Shift: M – F / day shift

Compensation: $38 - $41+/hr. DOEQ on a 40-hour work week with OT as needed

Benefits: With a young, dynamic, friendly, and open culture, there is much attention to staff development and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone, and laptop.

Travel: Expect travel up to 75% within the southwest region and USA as needed. Air travel and hotel-related expenses covered. Company vehicle and expense account provided.



Position Description:

Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.



Technical Repair Activities

Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
Provides technical advice to Field Service Technicians, BMET, and Customer/Product Support Department to troubleshoot and repair Sakura instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration, and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
Travels and performs field service repairs on company instruments to minimize customer downtime.
Evaluate repair procedures and service manuals for future revisions.
Performs quality inspection of medical instruments.


Training Activities

Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, SFA/SFE Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
Participates in the development and revising of Instrumentation Service Manuals


Information Management & Reporting Activities

Documents service reports and technical advice to comply with FDA requirements.
Composes Service Bulletins for distribution to IRV’s, Distributors and other Company entities.
Coordinates product improvement and failures to Manufacturing and Product Development Departments.
Conducts analysis of service failures from the field and compiles comprehensive reports.
Plans, coordinates, and prepares technical reports as required.
Attends and participates in group meetings, task force groups, etc., as needed.


Quality/Business Systems Activities

Ensures standards for ISO 13485 certification are met.
Recommends measures to improve instrument quality and performance.


Other Skills

Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
Suggests improvement in departmental work processes and procedures.
Attends technical meetings and seminars when requested by Manager.
Maintains good communications both inside and outside of the Company.
Performs special projects and other miscellaneous duties.

Description

Position Details:

Title: Imaging Service Engineer

Location: Tulsa, OK

Shift: Monday – Friday | 1st Shift

This position is included in the on-call rotation for the facility and as such you may be required to work weekends in the future if emergencies arise.

Compensation: $34-$42/hour (dependent on years of experience and equipment experience).

Benefits: Company offers a comprehensive benefits package including Medical, Dental, Vision, 401k, Life and Disability Insurance, as well as generous PTO and paid holidays.

Travel: You will cover Tulsa, OK locations



Position Description | Imaging Service Engineer

An Imaging Service Engineer (ISE) performs, and documents planned maintenance and repair of medical diagnostic imaging equipment and associated systems with under the supervision from service management to perform the required duties.

The ISE must demonstrate a working knowledge of and ability to use the required test equipment and have the electronic and mechanical knowledge and skills. The ISE must possess the ability to interpret and effectively utilize service manuals, schematics and other applicable service information, required to perform and document planned maintenance and repair of the diagnostic imaging equipment and systems. The ISE must demonstrate good organizational skills as well as good communications, interpersonal and customer relations skills as applied to interactions with company personnel and Clinical staff in accordance with established company operational and personnel policies and procedures.



Specific Responsibilities:

Independently and under service management supervision performs general troubleshooting and repairs to the block circuit and component level. Also, independently and under service management supervision performs installations, calibrations and planned maintenance.
Proper use of all standard test equipment: multimeter, oscilloscope, dosimeter, AC line analyzer, phantoms invasive and non-invasive imaging test devices, service software, hand and power tools
Be able to read, analyze, interpret and follow signal flow on blueprints, schematics and wiring diagrams. Exercise good system troubleshooting skills
Proven demonstration in understanding basic aspects of clinical applications and image quality requirements related to medical imaging equipment.


Requirements:

The ideal candidate has 2+ years of experience in the service and maintenance of medical imaging equipment (CT, MR, x-ray, and C-arms) with any manufacturer. You should also be able to read, analyze, interpret and follow signal flow on blueprints, schematics and wiring diagrams. Exercise good system troubleshooting skills.



Lastly, you must have knowledge and experience using all standard test equipment:


multimeter
invasive and non-invasive imaging test devices
oscilloscope
service software and keys
dosimeter
hand and power tools
AC line analyzer
phantoms

Description

Position Details:

Title: Imaging Service Engineer

Location: Wausau, WI

Shift: Monday – Friday | 1st Shift

This position is included in the on-call rotation for the facility and as such you may be required to work weekends in the future if emergencies arise.

Compensation: $34-$42/hour (dependent on years of experience and equipment experience).

Benefits: Company offers a comprehensive benefits package including Medical, Dental, Vision, 401k, Life and Disability Insurance, as well as generous PTO and paid holidays.

Travel: You will cover Wausau, WI locations



Position Description | Imaging Service Engineer

An Imaging Service Engineer (ISE) performs, and documents planned maintenance and repair of medical diagnostic imaging equipment and associated systems with under the supervision from service management to perform the required duties.

The ISE must demonstrate a working knowledge of and ability to use the required test equipment and have the electronic and mechanical knowledge and skills. The ISE must possess the ability to interpret and effectively utilize service manuals, schematics and other applicable service information, required to perform and document planned maintenance and repair of the diagnostic imaging equipment and systems. The ISE must demonstrate good organizational skills as well as good communications, interpersonal and customer relations skills as applied to interactions with company personnel and

Clinical staff in accordance with established Renovo operational and personnel policies and procedures.


Specific Responsibilities:

Independently and under service management supervision performs general troubleshooting and repairs to the block circuit and component level. Also, independently and under service management supervision performs installations, calibrations and planned maintenance.
Proper use of all standard test equipment: multimeter, oscilloscope, dosimeter, AC line analyzer, phantoms invasive and non-invasive imaging test devices, service software, hand and power tools
Be able to read, analyze, interpret and follow signal flow on blueprints, schematics and wiring diagrams. Exercise good system troubleshooting skills
Proven demonstration in understanding basic aspects of clinical applications and image quality requirements related to medical imaging equipment.


Requirements:
The ideal candidate has 2+ years of experience in the service and maintenance of medical imaging equipment (CT, MR, x-ray, and C-arms) with any manufacturer. You should also be able to read, analyze, interpret and follow signal flow on blueprints, schematics and wiring diagrams. Exercise good system troubleshooting skills.


Lastly, you must have knowledge and experience using all standard test equipment:
multimeter
invasive and non-invasive imaging test devices
oscilloscope
service software and keys
dosimeter
hand and power tools
AC line analyzer
phantoms

Description

Position Details:

Title: Senior Imaging Service Specialist (SISS)

Location: Wausau, WI

Shift: Monday – Friday | 1st Shift

This position is included in the on-call rotation for the facility and as such you may be required to work weekends in the future if emergencies arise.

Compensation: $45-$56/hour (dependent on years of experience and equipment experience).

Benefits: Company offers a comprehensive benefits package including Medical, Dental, Vision, 401k, Life and Disability Insurance, as well as generous PTO and paid holidays.

Travel: You will cover Wausau, WI locations



Position Description | Senior Imaging Specialist

As the Senior Imaging Service Specialist (SISS), you will perform, and document planned maintenance and repair of medical diagnostic imaging equipment and associated systems.



The SISS must possess and demonstrate a highly advanced knowledge and ability to use the required test equipment and have the required electronic and mechanical knowledge and skills. The SISS must have the ability to interpret and effectively utilize service manuals, schematics and other applicable service information required to perform and document planned maintenance and repair of the diagnostic imaging equipment and systems. The SISS must demonstrate advanced organizational skills as well as effective communications, mentor developing technical staff, interpersonal and customer relations skills.



Specific Responsibilities:

Independently and under service management supervision performs general troubleshooting and repairs to the block circuit and component level. Also, independently and under service management supervision performs installations, calibrations and planned maintenance.
Proper use of all standard test equipment: multimeter, oscilloscope, dosimeter, AC line analyzer, phantoms invasive and non-invasive imaging test devices, service software, hand and power tools
Be able to read, analyze, interpret and follow signal flow on blueprints, schematics and wiring diagrams. Exercise good system troubleshooting skills
Proven demonstration in understanding basic aspects of clinical applications and image quality requirements related to medical imaging equipment.


Requirements:

The ideal candidate has 5+ years of experience in the service and maintenance of medical imaging equipment (CT, MR, x-ray, and C-arms) with any manufacturer. You should also be able to read, analyze, interpret and follow signal flow on blueprints, schematics and wiring diagrams. Exercise good system troubleshooting skills.



Lastly, you must have knowledge and experience using all standard test equipment:


multimeter
invasive and non-invasive imaging test devices
oscilloscope
service software and keys
dosimeter
hand and power tools
AC line analyzer
phantoms

Description

Position Details:
? Title: Field Manufacturing Service Technician (formerly titled Cyclotron Engineer)
? Location: Columbia, SC
? Shift: Your normal hours will be Sunday through Thursday, 4pm – Midnight (flexibility to work alternative shifts is required. You will normally work 8 – hour shifts but can occasionally work longer shifts depending on system conditions. You can expect some Saturday work, usually 1 Saturday per month.)
? Compensation: First Year Total Comp = $74k – 77.6k
Base Payrate $62,000 – 65,000
Additional Average OT (~10% OT) $8,942 – 9,375
5% Target Bonus $3,100 – 3,250
Total $74,042 – 77,625
? Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
? 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
? 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
? “Well Being” reimbursement of $300/year for health/fitness classes and related items.
? Travel: Minimal
? COVID Vaccination: Not required.

Position Description:
Company is seeking a Field Manufacturing Service Technician (FMST / Cyclotron Engineer to support their cross-disciplinary radio pharmaceutical research and production facility. The Cyclotron Engineer functions as part of a team of peers to provide service and maintenance to cyclotron and radio chemistry synthesizers to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively. Additional responsibilities include but are not limited to:
• Provides service and maintenance for multiple cyclotrons and associated chemistry modules as assigned
• Monitors and positively affects financial and operational performance
• Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required
• Participates in personnel training and staff development
• Responds to calls for service support within a reasonable amount of time
• Completes and submits work history tickets in a timely fashion and includes all relevant details
• Schedules work and manages spare parts usage to minimize costs and maximize effectiveness
• Monitors and improves Up Time for site cyclotron system(s)
• Participates in the assessment of semi-complex product and equipment performance and recommends modifications and improvements

Required Knowledge/Skills, Education, and Experience:
• Associates degree in engineering discipline or equivalent Military experience
• 2-5 years of experience in servicing capital equipment and electrical/electronic troubleshooting
• Basic understanding of mechanical troubleshooting (equipment assembly/disassembly)
• 2+ years of experience with customer relationship management preferred
• Working knowledge of the PET radioisotope production workflow preferred
• Ability to work independently and with a cross-functional team
• Technically skilled with proven ability to troubleshoot semi-complex problems and abstract issues, policies & procedures
• Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams, piping diagrams, etc.)
• Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Ability to correctly utilize portable leak detection equipment
• Ability to safely work in regions of high voltage and radiation
• Ability to consistently perform all PMs per SOPs with no external support

Description

Position Details:

Title: Medical Device Service Technician

Location: Dallas, TX

Shift: M-F 8a-5p

Compensation: $65-79k Based on experience, OT and Bonus available

Benefits: Medical, dental, vision / Paid time off / 401k and more!



Position Description:

The Medical Device Service Technician is responsible for the maintenance and servicing of medical equipment in accordance with the company's established protocols and policies. Additionally, this position could serve as a backup support for warehouse operations, distribution, and delivery tasks.

Perform necessary service and maintenance of medical devices, adhering to quality systems and standard operating procedures.
Record and document service and maintenance activities for devices and products.
Provide support to warehouse and distribution operations as required, which may include physical inventory counts, route planning, route preparation, and making deliveries.
Maintain test equipment utilizing the calibration process.
Identify and diagnose equipment malfunctions and technical issues.
Develop and implement solutions to ensure the equipment's proper functionality.
Participate in quality control and quality assurance programs to maintain the highest level of equipment reliability and patient safety
Minimal travel to support operations activities at medical facilities (5%)

Requirements:

2+ years of electronics/electro-mechanical repair working in a technician role
Proficiency with office software and ERP software (SAP or similar) within service/equipment modules
Ability to read and understand pertinent training documentation and procedures
Possess a clean driver record

Description

Position Details:

Title: Medical Device Service Technician

Location: Chicago, IL

Shift: M-F 8a-5p

Compensation: $65-79k Based on experience, OT and Bonus available

Benefits: Medical, dental, vision / Paid time off / 401k and more!



Position Description:

The Medical Device Service Technician is responsible for the maintenance and servicing of medical equipment in accordance with the company's established protocols and policies. Additionally, this position could serve as a backup support for warehouse operations, distribution, and delivery tasks.

Perform necessary service and maintenance of medical devices, adhering to quality systems and standard operating procedures.
Record and document service and maintenance activities for devices and products.
Provide support to warehouse and distribution operations as required, which may include physical inventory counts, route planning, route preparation, and making deliveries.
Maintain test equipment utilizing the calibration process.
Identify and diagnose equipment malfunctions and technical issues.
Develop and implement solutions to ensure the equipment's proper functionality.
Participate in quality control and quality assurance programs to maintain the highest level of equipment reliability and patient safety
Minimal travel to support operations activities at medical facilities (5%)

Requirements:
2+ years of electronics/electro-mechanical repair working in a technician role
Proficiency with office software and ERP software (SAP or similar) within service/equipment modules
Ability to read and understand pertinent training documentation and procedures
Possess a clean driver record

Description

Position Details

Title: Pharmaceutical Production Operations Specialist
Location: Syracuse, NY
Shift:
1st Shift: 6:00 AM – 4:30 PM, 4 days per week (10-hour shifts). Must be flexible for a 5-day schedule as needed.
2nd Shift: Core hours 4:00 PM – 8:00 PM with flexibility (e.g., 11:00 AM – 9:30 PM, 12:00 PM – 10:30 PM, or 1:00 PM – 11:30 PM). Monday–Friday or adjusted schedules based on overtime needs. Training on 1st shift (6:00 AM – 4:30 PM).
Compensation: $30+/hour (2nd shift includes a 10% differential for all hours worked).
Benefits: Comprehensive benefits package, including health insurance, 401(k) with company match, and paid time off.


Position Description

The Pharmaceutical Production Operations Specialist is responsible for equipment setup, operation, and maintenance in various manufacturing departments. This role ensures efficient production processes and equipment functionality while maintaining GMP and SOP compliance. Key responsibilities include:

Equipment Operations and Maintenance:
Set up, monitor, and operate equipment for compounding, filling, and packaging processes.
Perform equipment assembly, disassembly, and cleaning.
Diagnose and repair mechanical and electrical issues in production machinery.
Assist with preventive maintenance tasks to ensure operational efficiency.

Manufacturing Processes:
Weigh and measure raw materials accurately, including performing calculations and conversions.
Conduct production tasks in both sterile and non-sterile environments, adhering to aseptic techniques.
Ensure equipment operates at desired line speeds with minimal waste.

Safety and Compliance:
Maintain a clean and safe work environment, including cleaning floors, walls, and equipment.
Follow all safety protocols, use PPE appropriately, and adhere to GMP standards.

Documentation and Coordination:
Complete and verify production documentation, including batch records and material counts.
Coordinate with Quality Assurance and manufacturing teams to resolve errors and maintain workflow.

Training and Team Support:
Mentor, coach, and train team members in production techniques and equipment usage.
Participate in skill enrichment programs, including certifications for forklift operation and APA gowning.

Qualifications
Education: Associate degree in electrical and mechanical technologies or equivalent experience.
Experience: Minimum 2+ years in pharmaceutical manufacturing, equipment maintenance, or a related field.

Skills:
Strong mechanical aptitude and familiarity with PLCs.
Proficiency in troubleshooting and repairing production equipment.
Knowledge of sterile and non-sterile manufacturing environments.
Ability to handle multiple tasks while maintaining attention to detail.

Description

Position Details

Title: Aseptic Processing Technician – 2nd Shift
Location: Syracuse, NY
Shift:
Core hours: 3:00 PM – 9:00 PM with flexibility in start and end times (e.g., 1:00 PM – 9:30 PM, 2:00 PM – 10:30 PM, or 3:00 PM – 11:30 PM).
Monday through Friday. Training will take place on 1st shift (6:00 AM – 4:30 PM).
Compensation: $22+/hour plus a 10% differential for all hours worked on 2nd shift.
Benefits: Comprehensive benefits package, including health insurance, 401(k) with company match, and paid time off.
Position Description

The Aseptic Processing Technician provides essential support to sterile filling and compounding departments, ensuring adherence to strict aseptic standards and operational excellence. Responsibilities include:

Equipment Operations:
Operate autoclaves and sterilization equipment to sanitize parts and components.
Perform equipment setup, parameter adjustment, and troubleshooting, ensuring configurations are correct and equipment runs smoothly.
Disassemble and reassemble machinery for cleaning and maintenance.

Aseptic Area Maintenance:
Clean rooms, walls, floors, and equipment using aseptic techniques and approved solutions.
Dispose of used materials safely and complete logbook entries.

Material Handling and Documentation:
Transfer materials from non-sterile to sterile areas, ensuring compliance with SOPs.
Manage and document cleanroom garment preparation, shipping, and receiving processes.
Complete batch documentation accurately and promptly.

Training and Development:
Participate in safety and aseptic training programs to maintain qualification status.
Expand skills through cross-functional training and task enrichment as directed.


Qualifications

Experience:
Previous experience with cleaning, sterilization, or mechanical equipment preferred.

Skills:
Mechanical aptitude and ability to troubleshoot equipment issues.
Knowledge of aseptic techniques and proper use of cleaning agents.
Strong attention to detail, organizational skills, and ability to follow instructions precisely.

Description

Position Details

Title: Compounding Process Operator I
Location: Syracuse, NY
Shift: 1st Shift: 6:00 AM – 4:30 PM, 4 days per week (10-hour shifts). Flexibility for a 5-day schedule as required.
Compensation: $25 -$30 /hour
Benefits: Comprehensive benefits package, including health insurance, 401(k) with company match, and paid time off.


Position Description

Company is seeking a dedicated Compounding Process Operator I to join the team at its penicillin production facility. The role involves operating equipment for sterile and non-sterile compounding, handling raw materials, and ensuring adherence to safety and quality standards. Responsibilities include:

Production Operations:
Operate production equipment to manufacture sterile and non-sterile penicillin products following SOPs.
Weigh and dispense raw materials accurately, ensuring proper formulation and documentation.
Inspect and clean equipment as required, adhering to all protocols.

Documentation and Communication:
Complete production documentation, verify accuracy, and maintain training records.
Communicate effectively with team members and management about production status and challenges.

Safety and Maintenance:
Use personal protective equipment (PPE) and follow safety procedures, including cleaning spills and proper disposal of waste.
Perform troubleshooting and address equipment malfunctions promptly.

Environment Management:
Clean work areas, including walls, floors, and equipment, using approved agents and techniques.
Prepare materials for autoclaving, ensuring all sterilization parameters are met.


Qualifications

Experience: 1–3 years in a pharmaceutical or manufacturing environment performing similar duties.

Skills:
Knowledge of pharmaceutical production and compounding practices.
Strong mechanical aptitude and troubleshooting skills.
Attention to detail and ability to follow detailed instructions and procedures.
Effective communication and teamwork abilities.

Description

Position Details

Title: Vial Fill Technician I
Location: Syracuse, NY
Compensation: $25+/hour
Benefits: Competitive benefits package, including health insurance, 401(k) with company match, and paid time off.


Position Description


Company is seeking a Vial Fill Technician I to operate and maintain production equipment, including non-sterile filling machines, packaging, and labeling equipment. This role is integral to ensuring efficient operations and compliance with GMP and SOP standards. Responsibilities include:

Operating production equipment to perform non-sterile filling and packaging tasks.
Cleaning and maintaining equipment, parts, and work areas according to prescribed procedures.
Handling raw materials, verifying their readiness for use, and ensuring accurate measurements.
Inspecting, tagging, and properly documenting rejected materials.
Identifying and resolving equipment issues, including troubleshooting malfunctions.
Following safety protocols, using personal protective equipment (PPE), and ensuring a safe working environment.
Completing required production documentation accurately and promptly.


This role demands precision, adherence to protocols, and teamwork to maintain high-quality standards in pharmaceutical manufacturing.



Qualifications

Experience: 1–3 years in a pharmaceutical or manufacturing environment performing similar duties.
Skills:
Knowledge of pharmaceutical production practices and procedures.
Strong mechanical aptitude and troubleshooting abilities.
Familiarity with standard operating procedures and aseptic techniques.
Ability to work effectively in a team-oriented environment.
Attention to detail and ability to handle multiple tasks simultaneously.

Description

Live anywhere on east coast near major airport

Description

Position Details:


Title: Field Service Technician
Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC)
Shift: Monday through Friday, occasional evening or weekend.
Travel: 80 - 90% - Monday through Thursday
Compensation: $80k to $85K (depending on experience and location) plus car allowance($880/mo) and quarterly bonus
Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.


Position Description:


Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
Interact with external customers and internal Sales, Service, and technical support personnel
Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
Support sales team with technical resolutions
Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance


Requirements:

Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to AG in Basel, Switzerland for multiple-week training and team exchange sessions
Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal Sales, Service, and Technical support personnel
Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
Proficient with Microsoft Office Suite and IT products
Fluent in English required, German language fluency a plus
Must be able to lift up to 75 lbs.

Description

Philadelphia is listed as location, but candidate can live anywhere in the northeast - one hour from major airport.


Position Details:


Title: Field Service Technician
Location: Northern region – Indiana to New England (Live near major airport) and Southern Region (Live in Raleigh, NC)
Shift: Monday through Friday, occasional evening or weekend.
Travel: 80 - 90% - Monday through Thursday
Compensation: $80k to $85K (depending on experience and location) plus car allowance($880/mo) and quarterly bonus
Benefits: Includes excellent medical benefits package, to include major medical, vision and dental and employee only pays 10% of actual benefit costs. 401K with 100% company match up to 6%. Paid vacation- 3 weeks to start. Nine company holidays. Full expense reimbursement on all company related travel and expenses.


Position Description:

Provide installation and service support to the pharmaceutical isolators at customer locations focusing on proper installation of equipment, preventative maintenance, calibration, and troubleshooting
Interact with external customers and internal Sales, Service, and technical support personnel
Provide preventative maintenance and calibration services, requalification services on pharmaceutical isolators to include air flow analysis, HEPA filtration scanning, etc.
Support US sales team with technical resolutions
Provide upgrade support for specialty service products, to include control conversions and Wireless Glove Testing qualification and validation
Conduct basic client training on-site with regards to proper operation of devices post-assembly and post-maintenance


Requirements:

Technical training in Electrical, Mechanical, Mechatronics through the military, and/or prior experience in cGMP or other heavily regulated industries, Bachelor’s degree preferred
Professional experience in field service and general mechanics, preferably with a pharmaceutical or laboratory equipment background
Understanding of PLCs and ability to read, interpret, and understand technical documentation, including but not limited to schematics, P&ID, wiring diagrams and work instructions
Knowledge of basic electricity, electronics and instrumentation, calibration, and general mechanics
Willingness and ability to travel domestically and internationally up to 90%, with some weekend travel. Travel may include a visit to AG in Basel, Switzerland for multiple-week training and team exchange sessions
Effective written and verbal communication skills, with a strong customer focus and ability to converse with external customers and internal Sales, Service, and Technical support personnel
Knowledge of technical expertise, cGMP Standards, OSHA requirements, FDA and EU guidance related to aseptic production, USP and EP standards desired
Proficient with Microsoft Office Suite and IT products
Fluent in English required, German language fluency a plus
Must be able to lift up to 75 lbs.

Description

Position Details:
Title: Field Service Technician
Location:
• Houston - $33/hour
• Dallas - $32/hour
• Seattle - $32/hour
• Milwaukee - $32/hour
• St. Louis - $32/hour
• San Francisco/Oakland - $35-$36 / hour and if they live in the city of San Fran, would offer a housing allowance up to $800 / month
Shift: Day Shift
Compensation: listed above plus opportunity for overtime
Benefits: Fleet vehicle and fuel card
- Insurance covered with the option of adding a covered spouse and personal use (there is a charge for this service)
- 10 paid holidays
- 15 PTO days
- 3 days wellness time
- 401k 3% match with a 6% contribution - $1500 annual value
- Hourly rate is paid from “portal to portal” – this means being paid from the time you get in the car to drive to work until the time you arrive back at your resting place for the evening.

Travel: This is a remote, home-based position traveling around the specified area you are hired for and covering within a 2-4 hour driving radius. Additional travel, including some overnights, during the first 90 days may be necessary for training purposes.
90 days of on-the-job training in your region and 3 weeks of classroom training in your first year at our Charleston, SC headquarters.

Position Description:
As a Field Service Technician, you will travel to hospital sites to complete the installation, service, and maintenance of Company products while providing excellent service to customers. This could be a great fit if you possess strong mechanical aptitude and excellent customer service skills! You may have experience as a/an: Automotive Repair Mechanic, Diesel Mechanic, HVAC Technician, Car Wash Mechanic, Machinist’s Mate, Boiler Technician, Generator Technician, Forklift Technician, Appliance or Equipment Repair Technician, etc.
• Troubleshoots and diagnoses equipment malfunctions using test instruments.
• Measures and adjusts digital and analog instrumentation using calibration equipment.
• Installs, modifies and repairs Company and/or 3rd party equipment.
• Manages customer base effectively; prioritizing customer needs and balancing preventive maintenance (PM) workload with daily repairs.
• Demonstrates correct usage and application of equipment to customers.
• Conducts product in-service trainings as required.
• Completes service reports, timesheets, expense reports and parts lists in a timely and accurate manner.
• Maintains an organized work vehicle with necessary tools, manuals and parts required to provide efficient repairs and installations.
• Monitors customer chemical orders, contract sales and renewals
• Promotes and maintains good customer relations through high standards of professionalism, ethical behavior, maturity and good judgment.

Requirements:
• High school diploma or equivalent
• Must have a valid driver’s license and acceptable driving record.
• 3+ years of experience with industrial electrical single and 3-phase wiring and controls
• Experience troubleshooting water and pneumatic process controls.
• Experience using diagnostic test equipment, volt-ohm meters, amp probes and precision temperature and pressure calibration equipment.
• Ability to perform piping of copper, brass and stainless-steel piping.
• Ability to read and red-line P&ID and electrical schematics
• Moderate technical aptitude; general computer skills with the ability to communicate effectively via e-mail.
• Ability to lift at least fifty pounds unassisted.
• Ability to climb over and crawl under equipment.
• Ability to travel extensively with little notice prior to travel.
• Ability to work nights, weekends and holidays as business need dictates.
• Ability to maintain compliance of all credentialing requirements in order to access customer sites.

Description

Position Details:
• Title: Bio-Med Technical Service Specialist
• Location: Modesto, CA (you can live as far north as Sacramento and as far west as Tracy, CA)
• Travel/Schedule: Your territory covers about a 100-mile radius, so your overnight travel requirements will typically be limited to training and the occasional out-of-territory back-up coverage. You also will be required to perform some 2nd-shift rotations (to support such critical devices as anesthesia equipment), though you will have the flexibility to schedule it as needed.
• Compensation: Target base salary ~$34/hr - $41/hr
o Bonuses/Additional Compensation: Company vehicle (authorized for personal use as well), cell phone, laptop, company credit card, etc.
Benefits: Company offers a comprehensive corporate benefits package that includes Medical / Dental / Vision insurance; LTD / STD / AD&D; 401k retirement plans; Flexible Spending Accounts; Wellness Resources; etc.
Position Description: In this role you will be provide direct technical field service support for medical equipment at the customer site, including installation, maintenance, repair and technical support for up to 30 product lines such as ventilators, anesthesia equipment, NICU stabilization, patient monitoring, OR fixtures, etc. You will schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards. Some other specific responsibilities include:
• Evaluate, diagnose and repair malfunctioning equipment in response to service calls.
• Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone.
• Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities.
• Promote customer satisfaction through proactive, professional communication with the Customer.
• Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
• Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
• Support service sales function as needed; i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc.
• Provide information and feedback to Technical Support and Factory for problem identification and resolution
In order to be successful in this role, you should have very good knowledge of and experience with electronics / electrical systems, preferably in the medical / bio-medical field. Specific experience with equipment calibration and precise measuring techniques (using such tools as multimeters) is ideal. You should also have a good mechanical aptitude, and be proficient with the use of standard PC applications / networking, and be proficient at analyzing / interpreting schematics. You must have a good driving record.

Description

Title: Field Service Engineer II

Location: Baltimore, MD

Shift or Travel: First Shift (M-F) / travel within the greater region with up to 3 overnights per week

Compensation: $75k - $90k base depending on experience and qualifications plus bonus

Benefits: Company Vehicle with Personal Use Allowance, Phone & Internet Reimbursement, 8% 401k Match (dollar for dollar!), Comprehensive Health Care Benefits, Company paid Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement
C-19 vaccine requirement: Required


Position Description:
Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Company instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.

Essential Functions:
Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems.
Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action.
Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention.
Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
Escalates and communicates unresolved technical issues.
Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems.
Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations.
Promotes service contracts and follows-up on service contract renewal through customer relationships.
Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate.
Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
Responsible for the oversight and accuracy of assigned Service Inventory.


Secondary Functions:
Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting.
Performs other duties and responsibilities as assigned by the Area Service Manager.


Requirements:
Valid driver's license No DUIs and no more than 1 traffic violation within the last 3 years
Technical Associates degree (i.e., Electronics, Medical Technology), professional experience or military electronics experience required
Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
Ability to communicate effectively with customers, peers and management through oral and written presentations I reports.
Must have good MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations.

Description

Position Details:
• Title: Customer Service Engineer
• Location: Everett, WA (must live between Everett and Mount Vernon, WA)
• Shift: Monday – Friday 8am – 5pm, while training; after training you will need to have some shift flexibility that includes a 10am – 7pm normal schedule (7% Shift Differential) or 12pm – 9pm (15% Shift Differential), plus OT is frequently required.
• Compensation: First Year Total Comp = $96k – 105.6k
Base Payrate $70,000 – 78,000
Additional Average OT $10,500 – 11,700
Shift Differential (7% - 15%)
5% Target Bonus $3500 – 3900
Annual Value of Company Car $12,000 .
Total $96,000 – 105,600
• Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
• 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
• 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
• Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
• “Well Being” reimbursement of $300/year for health/fitness classes and related items.
• Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around St. Paul, MN and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.

Position Description:
As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies Company equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:
• Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
• Provide customer troubleshooting assistance as required.
• Provide product service for clinical field trial installations.
• Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
• Recommend service manual revisions.

Requirements:
Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Description

Position Details:
Title: Sales Executive
Location: (Candidate can live near any major metro in the state(s) of their assigned territory)
• Tennessee/Arkansas
Shift: Monday-Friday 8am-5pm
Compensation: Base Salary $70k-$80k + commission (10% commission on everything sold and 20% commission on anything over last year’s sales number)
Benefits: Generous PTO & Paid Holidays / 401(k) with 4% match / Company paid Life Insurance / Stock options
Travel: 80% travel with remote work on non traveling days (all travel will be within assigned territory)

Position Description:
This position is field based, and the incumbent will travel approximately 80% of the time within the territory. You will be responsible, under director level supervision, for initial and follow-up sales calls on prospective and current clients (as of now all clients are VA hospitals/VA outpatient clinics). The device you will be selling is a pain management device indicated for post procedural pain providing a non-narcotic option for veterans experiencing chronic/acute pain.
• Performs initial and follow-up sales calls on prospective and current clients.
• Conducts product in-services to current clients as needed.
• Must be knowledgeable in all aspects of the use, operation, and maintenance of system.
• Must be knowledgeable in all aspects of competitor products.
• Develops sales plan according to the objectives of the company.

Requirements:
• Bachelor’s degree required
• Detail-oriented; flexibility and creativity.
• Interpersonal and communications skills to work effectively with all levels of staff.

Preferred Experience:
• Military leadership experience
• Familiarity with medical terminology as it pertains to pain management (preferred not required)
• Familiar with HIPAA requirements as they pertain to the DME field (preferred not required)

Description

Position Details:
• Title: Field Service Rep
• Location: The vast majority of the customer sites are within 50 miles of Miami, FL; you can live anywhere in that general area.
• Travel/Schedule: Minimal overnight; this is primarily a standard Mon-Fri dayshift opportunity at the specific customer sites in your region.
• Compensation: Target Base Salary ~$70K - $78K+
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of Company, primarily at Kaiser Medical Centers. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the Company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic). A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). And you must be service-minded and customer-focused.

Description

Position Details:
• Title: Field Integration Engineer
• Location: Remote (must live near an airport)
• Shift: Traditional Day Shift
• Compensation: $85k – 105k base, plus 2% Target Bonus Plan
• Benefits: Company’s benefits are aimed at supporting the diverse needs of their workforce and making a difference for you at work, at home, and in your future. Depending on your location, we offer a range of benefits and resources for:
• Your health: A choice of medical and dental options (with free preventive care), vision coverage, telehealth services, free test supplies, tools, and support to help manage diabetes, healthcare decision support and advocacy, personal health care consultants, and critical illness and hospital insurance
• Your family: Paid parental leave when you welcome a new child into your family, backup child and adult dependent care, programs for children with special needs, an adoption assistance program, and healthy pregnancy services and resources
• Your money: Pension Plan, Health Savings Account (HSA), Health Care and Dependent Care Flexible Spending Accounts, life, accident, and disability insurance, group legal coverage, and more
• Your lifestyle: Employee Assistance Program (EAP), educational assistance, flexible work arrangements, paid time off, and a variety of discount programs
• Perks: All travel perks are yours to use for personal use (rental car, hotel points, frequent flyer miles, etc.)
• Travel: Travel may range from 40 – 50% overnight for training and customer project site visits.
• Vaccinations: Upon hire must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, and COVID-19.

Position Description:
In this role you will test, customize, troubleshoot, and commission conveyor-based hardware & controls systems integrated with complex relational databases, client-server software applications, third-party firmware, servers, computer workstations, and secure computer networks. Responsibilities also include review of statements of work (SOWs) and interacting with the implementation team; developing and executing test plans to ensure hardware & software functionality; and delivering defect-free systems. Additionally, the field integration engineer will be involved with project documentation, issue resolution, and postmortem analysis. Key responsibilities include:
• Work with cross-functional teams such as software implementation, software development, hardware implementation & hardware development to configure and test fully integrated systems per executed project SOW.
• Conduct User Acceptance Testing to ensure system functionality and quality (defect-free).
• Review project designs and customer’s business model and workflow with the assigned project manager and identify standard versus custom software/IT configuration requirements.
• Work with software & hardware implementation to oversee project-specific design and custom engineering activities.
• Test and troubleshoot the proprietary software suite and assist control engineers with troubleshooting automation devices that interface with software & database.
• Provide feedback and communicate issues, product enhancements opportunities, and field changes to the Engineering and Service teams.
• Participate in system design/performance reviews and assist in technical design efforts.

Requirements
• The Hiring Manager is looking for a well-rounded and very strong electromechanical technician/engineer that can troubleshoot complex electro-mechanical systems (PLCs, Robotics, Sensors, Software, Networking Troubleshooting).
• Candidates must have some strengths in the area of Computer Hardware (SQL knowledge is a plus / true understanding of database querying will be an essential part of the job).
• Candidates with experience doing Final Testing / Commissioning is a strong positive.
• Candidates must be able to “Debug a System” after installation of hardware and software.
• 5+ years of progressive, hands-on experience in one or more of the following competency areas: systems integration, systems analysis, database programming, software project management, software design, development, and/or engineering; integrated software systems
• Conceptual knowledge of basic networking principles (VLAN, subnetting, ACLs, Firewalls, etc.)
• Ability to read & interpret electrical schematics.
• Familiarity with IQ/OQ/PQ fundamentals
• The Hiring Manager highly values Military Veteran candidates for this position. He is looking for “well-rounded systems technology” candidates who can “make things happen” and who can “figure out where a problem is” and communicate to the right company person/team in order to get it fixed. As an example, you don’t need to be able to write a complex code or query from scratch, but you’d have to be able to look at the code and decipher where the problem might be and then coordinate with the company Systems Integration Engineer to get it fixed.

Description

Position Details:

Title: Customer Service Engineer
Location: Boston
Shift: Monday – Friday, 12pm – 9m.
Compensation: First Year Total Comp = $121.3k – 135k
Base Payrate $80,000 – 90,000

Additional Average (~15%) OT $17,300 – 19,500

Shift Differential (10%) $8,000 – 9,000

5% Target Bonus $4,000 – 4,500

Annual Value of Company Car $12,000 .

Total $121,300 – 135,000

Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
Corporate Vehicle – Fleet Program – You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more. You can use for business and personal usage. It is estimated to be a $15k annual value to the employee. You can also opt out and receive a corporate van.
“Well Being” reimbursement of $300/year for health/fitness classes and related items.
Travel: Travel is an essential job requirement for this position. As a CSE, you will travel regularly throughout assigned region to customer accounts; your region is centered around Manchester and Lebanon, NH and stretches approximately 2 hours in all directions. You must be available to provide service to customers during off hours as well as weekends, as necessary.


Position Description:

As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies company's equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory: meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech/Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech/Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, company Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer’s equipment downtime to a minimum. Specific responsibilities include:

Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.
Provide customer troubleshooting assistance as required.
Provide product service for clinical field trial installations.
Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high.
Recommend service manual revisions.


Requirements:

Candidates must have top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.

Description

Position Details

Title: Production Supervisor

Location: Salt Lake City, UT

Shift: Day Shift Mon-Fri 7am to 3:30pm or Evening Shift Mon-Fri 3pm to 11:30pm

Compensation: $80,000-$90,000 (Total annual Comp $83,000 to $95,000 with shift differential for evening shift)

Benefits: Medical/Dental/Vision insurance, 401K with match, holidays & PTO, Employee stock purchase plan

Travel: None

Position Description:

The position requires the individual to supervise all evening shift production activities and ensure that processes are performed according to standard operating procedures. This position will supervise production and pilot lines and coordinate the scheduling of people, materials, and equipment. There will be roughly 25 direct reports.

Perform all functions related to managing production assembly staff, including interacting with contract employment agencies, hiring, training, evaluating, delivering performance feedback and terminating personnel as necessary
Interact with production, quality control, and engineering departments to coordinate and resolve production-related issues
Understand, prepare and report on production metrics for area of responsibility
Audit and ensure areas are in compliance (ISO, FDA and internal audits)
High performing Supervisors will promote to Production Manager
What They Offer:

A collaborative teamwork environment where learning is constant, and performance is rewarded.
The opportunity to work cross-functionally with engineering, quality assurance, and other departments.
The satisfaction of being at the forefront of technology that is revolutionizing the treatment of some of the world's most devastating diseases.
Requirements:

Military leadership experience (will consider anyone E-5 and above with at least a Bachelors)!
Bachelor’s degree required
Strong oral and written communication skills
Ability to effectively interface and supervise product builders from a wide variety of disciplines, cultures and backgrounds
Ability to learn quickly on the job via tutelage from subordinates, peers and superiors
Proven track record of leadership, initiative and sound decision making

Description

Title: Clinical Technology Specialist
Location: Report from home - 45 min radius of Syracuse, NY
Shift: Must be flexible for on-call schedule - Schedule predetermined by the manager.
Compensation: $45,000 - $52,000 salaried role eligible for OT at time and a half
Benefits: Competitive salary; time and a half paid for hours worked over 40 per week.
401k plan with generous company match, Annual Profit-Sharing opportunity, Generous PTO allowance; over 3 weeks your first full year, 7 Company Holidays + 1 Floating Holiday
Medical, dental, vision, disability, and life insurance & Health and Wellness Rewards Program
Travel: Onsite each day at a nearby medical center – home every night.

Position Description: Company offers an independent work environment, training on the top medical technologies, and interaction with physicians and medical professionals! If you are eager to learn, company will train you! Their extensive training program allows their laser technicians to provide support to surgeons in the operating room to deliver the best outcome for each patient. As a Laser Tech, you will operate surgical lasers and other medical devices and provide technical laser guidance to surgeons and staff before and during surgery. Perform pre-operative checklists, sterilization, and laser calibrations. Review patient procedure requirements with surgeons and staff before the case. Conduct medical equipment inventories. Practice safe vehicle operations, safe workplace practices, and laser safety techniques. Create a team-oriented working relationship with both company employees and client employees.

Requirements:
• Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required.
• Ability to work a flexible schedule with some early mornings or occasional evening cases.
• Outstanding communication and customer service skills + ability to work independently.
• Valid driver’s license and good driving record + Ability to pass drug test and background checks.

Description

Title: Clinical Technology Specialist
Location: Report from home - 45 min radius of Rochester, NY
Shift: Must be flexible for on-call schedule - Schedule predetermined by the manager.
Compensation: $45,000 - $50,000 salaried role eligible for OT at time and a half
Benefits: Competitive salary; time and a half paid for hours worked over 40 per week.
401k plan with generous company match, Annual Profit-Sharing opportunity, Generous PTO allowance; over 3 weeks your first full year, 7 Company Holidays + 1 Floating Holiday
Medical, dental, vision, disability, and life insurance & Health and Wellness Rewards Program
Travel: Onsite each day at a nearby medical center – home every night.

Position Description: Company offers an independent work environment, training on the top medical technologies, and interaction with physicians and medical professionals! If you are eager to learn, company will train you! Their extensive training program allows their laser technicians to provide support to surgeons in the operating room to deliver the best outcome for each patient. As a Laser Tech, you will operate surgical lasers and other medical devices and provide technical laser guidance to surgeons and staff before and during surgery. Perform pre-operative checklists, sterilization, and laser calibrations. Review patient procedure requirements with surgeons and staff before the case. Conduct medical equipment inventories. Practice safe vehicle operations, safe workplace practices, and laser safety techniques. Create a team-oriented working relationship with both company employees and client employees.

Requirements:
• Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required.
• Ability to work a flexible schedule with some early mornings or occasional evening cases.
• Outstanding communication and customer service skills + ability to work independently.
• Valid driver’s license and good driving record + Ability to pass drug test and background checks.

Description

Title: Clinical Technology Specialist
Location: Report from home - 45 min radius of Columbus, OH
Shift: Must be flexible for on-call schedule - Schedule predetermined by the manager.
Compensation: $45,000 - $50,000 salaried role eligible for OT at time and a half
Benefits: Competitive salary; time and a half paid for hours worked over 40 per week.
401k plan with generous company match, Annual Profit-Sharing opportunity, Generous PTO allowance; over 3 weeks your first full year, 7 Company Holidays + 1 Floating Holiday
Medical, dental, vision, disability, and life insurance & Health and Wellness Rewards Program
Travel: Onsite each day at a nearby medical center – home every night.

Position Description: Company offers an independent work environment, training on the top medical technologies, and interaction with physicians and medical professionals! If you are eager to learn, company will train you! Their extensive training program allows their laser technicians to provide support to surgeons in the operating room to deliver the best outcome for each patient. As a Laser Tech, you will operate surgical lasers and other medical devices and provide technical laser guidance to surgeons and staff before and during surgery. Perform pre-operative checklists, sterilization, and laser calibrations. Review patient procedure requirements with surgeons and staff before the case. Conduct medical equipment inventories. Practice safe vehicle operations, safe workplace practices, and laser safety techniques. Create a team-oriented working relationship with both company employees and client employees.

Requirements:
• Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required.
• Ability to work a flexible schedule with some early mornings or occasional evening cases.
• Outstanding communication and customer service skills + ability to work independently.
• Valid driver’s license and good driving record + Ability to pass drug test and background checks.

Description

Position Details:

• Title: Field Service Engineer
• Location: Boston, MA; Bay Area, CA; Salt Lake City, UT; Oklahoma City, OK; Nashville, TN
• Shift: You will work from home and typically operate at clients’ sites during normal office hours, M-F, 8am-5pm. Understand you will often be travelling to/from client sites outside normal business hours, and this is where you accumulate most of your overtime hours.
• Compensation: W2: $90,000+ (base salary + OT & quarterly bonuses + additional travel bonuses)
• Benefits: Benefits start on day one: Medical, dental, vision, life insurance, short- & long-term disability, travel insurance, FSA, employee assistance program, matching 401k, 15 paid vacation days, laptop, wi-fi card, cell phone, new personal use company vehicle with all expenses paid or monthly car allowance.
• Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:
As a Field Service Engineer you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.
Essential Duties & Responsibilities:
• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent the company at technical shows and exhibitions as required.
Qualifications:
Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye


All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.

Description

Position Details:

• Title: Field Service Engineer
• Location: Boston, MA; Bay Area, CA; Salt Lake City, UT; Oklahoma City, OK; Nashville, TN
• Shift: You will work from home and typically operate at clients’ sites during normal office hours, M-F, 8am-5pm. Understand you will often be travelling to/from client sites outside normal business hours, and this is where you accumulate most of your overtime hours.
• Compensation: W2: $90,000+ (base salary + OT & quarterly bonuses + additional travel bonuses)
• Benefits: Benefits start on day one: Medical, dental, vision, life insurance, short- & long-term disability, travel insurance, FSA, employee assistance program, matching 401k, 15 paid vacation days, laptop, wi-fi card, cell phone, new personal use company vehicle with all expenses paid or monthly car allowance.
• Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:
As a Field Service Engineer you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.
Essential Duties & Responsibilities:
• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent the company at technical shows and exhibitions as required.
Qualifications:
Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye


All applicants must have:
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.

Description

Position Details
Title: Production Supervisor
Location: Roseville, CA
Shift: Mon-Fri 7am to 3:30pm
Compensation: $80,000-$90,000
Benefits: Medical/Dental/Vision insurance, 401K with match, holidays & PTO, Employee stock purchase plan
Travel: None

Position Description:
The position requires the individual to supervise all shift production activities and ensure that processes are performed according to standard operating procedures. This position will supervise production and pilot lines and coordinate the scheduling of people, materials, and equipment. There will be roughly 15 direct reports.
• Select, manage, train, and develop staff. Establish objectives and assignments and provide ongoing feedback through performance reviews and development plans.
• Interacts with production, quality control, and process engineering departments to coordinate and resolve production related issues
• Prepares production reports and reviews log history reports
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• High performing Supervisors will promote to Production Manager

What this Company Offers:
• A collaborative teamwork environment where learning is constant, and performance is rewarded.
• The opportunity to work cross-functionally with engineering, quality assurance, and other departments.
• The satisfaction of being at the forefront of technology that is revolutionizing the treatment of some of the world's most devastating diseases.

Requirements:
• Military leadership experience (will consider anyone E-5 and above with at least a Bachelors)!
• Bachelor’s degree required
• Ability to effectively interface and supervise product builders from a wide variety of disciplines, cultures and backgrounds
• Ability to learn quickly on the job from subordinates, peers and superiors
• Proven track record of leadership, initiative and sound decision making

Description

Title: Medical Sales Rep
Location: Remote, home-based role within 20 minutes of downtown Kansas City.
Shift: Standard daytime business hours Monday – Friday
Compensation: $80K starting base salary. Your commission rate is consistent for both new or existing accounts, and you will always receive your base salary. At plan you will earn $45K in variable commission. Above plan is 10% on the dollar, uncapped. If plan is attained, the comp for year two at plan goes to $140K, and upon Senior Rep status (hitting plan twice), the target income at plan is $155K. After two full years in the territory, Long Term Incentive is available for two years of sales / two years of plan. Annual opportunity is $35K. Top performing Senior Reps are earning $190K-$210K.
Travel: Territory includes Western part of MO and the entire state of KS. Overnights ~3-6 per month.

Description

Title: Medical Sales Rep
Location: Remote, home-based role within 20 minutes of San Antonio.
Shift: Standard daytime business hours Monday – Friday
Compensation: $80K starting base salary. Your commission rate is consistent for both new or existing accounts, and you will always receive your base salary. At plan you will earn $45K in variable commission. Above plan is 10% on the dollar, uncapped. If plan is attained, the comp for year two at plan goes to $140K, and upon Senior Rep status (hitting plan twice), the target income at plan is $155K. After two full years in the territory, Long Term Incentive is available for two years of sales / two years of plan. Annual opportunity is $35K. Top performing Senior Reps are earning $190K-$210K.
Travel: Territory includes West Texas and Austin.