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Description

Title: Sales Account Executive
Locations: Alabama, Illinois, Wahington/Oregon (based in Vancouver/Portland), Michigan, Iowa, Maryland, Arizona, Alaska, Tennessee, Idaho, Louisiana, Montana, Wyoming
Schedule: M-F Days
Compensation: $75k-$110k base salary, depending on experience, plus Uncapped Commission plan.
Benefits: Comprehensive benefits package includes Medical, Dental, Vision, 401(k), short/long-term disability, flexible spending/health savings accounts, PTO plus 8 paid Holidays, and other voluntary life benefits. After one full year, employees become eligible to participate in their profit-sharing plan.
Travel: This position will work primarily remotely, with occasional travel within assigned territory for in-person meetings.
Vaccine Requirement: No COVID vaccination policy. Hep B Vaccination provided at no cost.

Position Description:
Reporting to the Director of Business Development, Sales Executives develop, expand and manage relationships with Private Practice Physicians who require the use of diagnostic testing assays/services for their patients – with a primary focus on Toxicology (Pain Management, Substance Abuse), Urology (STI) and Psychiatry (Pharmacogenetic). This is a strategic sales role that requires Sales Executives to represent a full line of complementary products and services, build trust with Physicians and Staff, identify/exploit opportunities to sell solutions that improve patient outcomes and provide greater value to Physicians practices as compared to competitors, win new business, expand existing business and get referrals. This includes cold-calling, office visits, off-site meetings and attending industry events/conferences.

• Partner with Business Development Director to define sales strategy that results in growth within the assigned territory.
• Perform activities to generate leads, such as prospecting, cold calling, and in person meetings.
• Target customers include substance abuse centers, opioid treatment centers, pain management, urology, OBGYN, and infectious disease.
• Deliver key marketing, clinical and health economics messages to customers and customer groups as provided in sales training or through specific direction from Business Development Director.
• Manage any existing business within assigned territory while generating opportunities to grow the current customer base.
• Collaborate with influencing departments that are part of the customer sales cycle.
• Meet or exceed quarterly and annual sales targets as assigned by Business Development Director.
• Track sales activity within HubSpot, including, calls, meetings, and additional lead generation activities.
• Manage expenses at or below budgeted levels monthly, and always request permission in advance on expenses above per-diem or other company guidelines.
• Work in compliance with all applicable federal, state, and local laws, rules, and regulations.
• Comply in all respects with Company’s compliance program and participate in compliance training as often as requested by Company.
• Consistent adherence to compliance requirements for medical/life science products including, but not limited to, adhering to Stark and Anti-Kickback regulations.

Requirements:
• Bachelor of Science/Bachelor of Arts from an accredited institution.
• At least five (5) years of sales or leadership experience within Medical/life science products or services, Military leadership or other highly competitive, results-focused environment.
• Possess advanced selling skills/aptitude - prospecting, questioning, listening, qualifying prospects, presentation skills, rapport building, objection handling, persistence, planning and organization.
• Ability to develop, track, and report progress towards a sales plan that identifies product, customer, and payor mix to optimize sales success.
• Coordination of key events including major sales calls involving several fellow employees, regional tradeshow/meeting exhibits, special event evenings, including coordination of physician guest speakers.
• Communicating effectively and professionally through email, text, phone, and other media as necessary, always putting company interests above self-interests.
• Ability to self-manage time and schedule in an environment with limited supervision, with special focus on achieving goals and producing results.
• Ability to leverage HubSpot to manage current customer pipeline as well as move customers through the sales cycle.
• Experience with or ability to learn medical documentation required to support Medicare/Medicaid, Commercial Insurance and Workmen’s Compensation claims for PGx and Toxicology laboratory testing.

Company Description:
Our client is a unique and innovative company in the Dry Blood Spot testing and Self-Collect diagnostic space, that has combined the functions of technology, logistics, research & development, and diagnostics to support the strategies of its customers. They specialize in high-complexity molecular testing with an extensive portfolio of services including infectious disease, toxicology, targeted sequencing, single nucleotide polymorphism (SNP) genotyping, Next- Generation Sequencing (NGS), high-resolution immune profiling, and cutting-edge environmental testing.

Their Mission is to pioneer and innovate distinctive distribution and specimen collection methods that open access to medical testing techniques where geographic, financial, and stigma barriers once created gaps in the healthcare industry.

Their Vision is to revolutionize precision lab diagnostics accessibility via technology, logistics, and cutting-edge research and development.

Why this opportunity? This is a tremendous opportunity for an experienced Sales Executive or self-motivated, competitive, results-focused leader looking for an exciting and rewarding Medical Sales career! Our client is an innovative, fast-paced, collaborative and mission-driven company. You will make a direct and positive contribution to their mission by selling diagnostic testing solutions that enable physicians to reach more patients than Specialty Labs/Boutique Labs. As well, with their robust R&D efforts, new products/services are continuously being developed which differentiates them from the large national Labs.

The successful Account Executive is a high performer who is driven/motivated to succeed, strategic, solutions-oriented, organized, collaborates effectively, builds and manages strong relationships, is an effective communicator and negotiator, and an influential leader who thrives in a fast-paced, competitive environment.

This is a very exciting time to join this company. Their products and services are approved through Blue Cross Blue Shield and other Commercial Payors/Insurance companies, and there is tremendous potential to establish and expand business throughout the country!

As well, there is considerable opportunity for professional growth. You will enjoy autonomy in your work while having the support and camaraderie of a cohesive team that is focused on an important mission. As the Business Development team grows, you will have opportunities to take on more responsibility and leadership.

Description

Title: Field Service Engineer
Location: Milwaukee, WI
Shift: Day Shift
Compensation: 70k-80K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car.
Travel: Local travel within assigned territory. 20% overnight travel.

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance. You will visit customer sites to calibrate and optimize our medical equipment, building strong relationships with our clients and providing expert technical support.

• Install and service company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:

• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.

Description

Position Details:
• Title: Field Service Rep
• Locations:
o Houston, TX
o Boston, MA
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$66K - 80K
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on Company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of Company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the Company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems. A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). Experience and knowledge of troubleshooting robotics and/or automated systems is ideal. And you must be service-minded and customer-focused.

Description

Position Details:
• Title: Field Service Rep
• Locations:
o Houston, TX
o Boston, MA
• Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.
• Compensation: Target Base Salary ~$66K - 80K
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage / gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits package to include Medical / Dental / Vision, company matched RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance, Flexible Work Schedule, a profit sharing-program and opportunity for personal and professional growth.

Position Description: Company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on Company equipment and product lines. Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of Company. You will specifically:
• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the Company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems. A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc). Experience and knowledge of troubleshooting robotics and/or automated systems is ideal. And you must be service-minded and customer-focused.

Description

Position Details:

Title: Customer Care Coordinator (Diagnostics & Laboratory Service)
Location: Cary, NC w/ 5 Remote Days per month (after training completed)
Shift: 24-hour call center, you will work 5 days a week, 8-hour days (plus an hour lunch) on a set shift; current shifts available:
Monday – Friday, 9am – 6pm

Compensation: $19/hour, to start
Benefits
Short and long-term Disability Program
Paid Vacation, Personal and Holidays
401(k) Plan
Medical/Dental/Vision/Life Insurance
Travel:
COVID Vaccination: Not required.

Responsibilities

Acting as a customer service facilitator, the Regional Operations Coordinator will partner with the company customers to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care.
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.

Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of the company products and services.
Work closely with cross-functional teams to ensure a positive customer experience.
Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
Support on-site customer facing personnel i.e. Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout system lifecycle.
Document customer satisfaction issues and escalate through appropriate channels.
Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations.

In the Customer Care Center, there are 3 core responsibilities, Front line phone and customer support, Dispatching of Field Service Engineers and coordinating service; and Coordination of/scheduling of service activities for Equipment PMs and Updates.

The Customer Care Center is a 24/7 operational call center that is not “technical support” in nature. You will coordinate services between customers and field engineering staff. You will receive inbound and conduct outbound calls. Training is a combination of both classroom and hands on training that in entirety is approximately 6-8 weeks in length. Your specific responsibilities will include:

Responds to incoming inquiries and/or requests regarding medical equipment service request from customers.
Demonstrates strong customer orientation.
Demonstrates strong communication skills.
Appropriately discusses and promotes company services and products based on customer needs.
Must successfully exhibit change management capability, customer focus, and high levels of integrity.
Articulate, positive attitude and professional.
Ability to effectively listen to customer needs and in handling phone inquiries and documenting within the appropriate technology.
Strong attention to detail and the ability to multitask in a face paced environment.
Ability to listen to and accurately follow direction provided by management of the customer service group.
Assists with investigating and resolving routine problems and recognizes when to escalate customer issues.
Assists in order tracking, price quoting, and scheduling.

Requirements:

The company is looking for candidates with 2+ years of experience in a customer relationship related role, in a fast-paced environment.
Positive attitude and passion for customer service.
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
Experience communicating ideas and rationale to internal teams and customers.
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of the issues.
Good PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
Candidates must possess great oral and written communication skills.
Prior Call Center or Sales experience is ideal.
Associates Degree, or equivalent, preferred.
Displays high levels of collaboration and influence.
Strong business acumen, the ability to understand information and processes provided by the company and to clearly schedule and take notes in the systems as needed to document all customer calls. Proficient Microsoft Office Suite skills are a must! Must demonstrate abilities in Word, Excel, and Outlook.

Interview Process:

30-Minute Online Panel Interview (camera and audio will be required) with a couple of company Call Center managers
Offer
Background Check & Drug Screen

Keys to Successful Interview:

The company will conduct a behavioral-based interview. Understand the STAR (Situation, Task, Actions, and Results) format when answering questions.
Be able to share several examples of how your organizational skills have made you successful.
Show that you are detailed-oriented and can produce a quality plan to fix a problem.
Be careful to not use slang terms during the interview. Remember your audience! Your customers will be professionals like Doctors, Nurses, Radiologists, etc.
Ability to multi-task while staying cool under pressure.
Strong Microsoft office is essential. You will work a desk with multiple screens and programs running at the same time.

Description

Position Details:
Title: Forklift Maintenance Mechanic
Location: Cleveland, MS
Shift: Monday – Friday | 7:45am – 3:45pm
Compensation: $46K - $60K annually (based on experience) + 5% annual bonus potential
Benefits: Company offers a comprehensive benefits package including Medical, Dental, Vision, 401k, Life and Disability Insurance, as well as generous PTO.
Travel: No travel requirements.

Position Description | Forklift Maintenance Mechanic
As the Forklift Maintenance Mechanic, you will troubleshoot and repair hydraulic systems, drive axles, electrical systems, and steering systems. You will also perform routine and preventative maintenance for rolling stock and maintain battery charging area.

Additional Responsibilities Include:
• Document all repairs on work orders.
• Keep track of parts inventory and battery service
• Safely operate Powered Industrial Trucks

Requirements:
The ideal candidate has an electro-mechanical background and previous forklift maintenance experience.

Additional Experience Includes:
• Read and interpret electrical schematics national electrical code.
• Ability to use electrical test equipment, e.g., volt-ohm meter, ammeter, meg-ohmmeter.
• Ability to troubleshoot and install DC/AC equipment/controllers, generators, solenoids, relays, motors, power supplies.
• Ability to perform industrial maintenance.
• Knowledge of hydraulic systems
• 2 years’ general maintenance experience preferred.
• Pipe fitting and welding experience preferred.

Description

Title: Field Service Engineer
Location: Wilmington, DE
Shift: Day Shift
Compensation: 75k-80K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car. 10K relocation
Travel: Local travel within assigned territory within 2 hours. 20% overnight travel.

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance. You will visit customer sites to calibrate and optimize our medical equipment, building strong relationships with our clients and providing expert technical support.

• Install and service company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:

• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.

Description

Position Details:
• Title: Sales Executive
• Territory: New York (territory will be the entire state). Ideally candidates will live near NYC.
• Shift: Monday-Friday 8-5pm
• Compensation: Base Salary $70k-80k + commission (10% commission on everything sold and 20% commission on anything over last year’s sales number)
• Benefits: Generous PTO & Paid Holidays / 401(k) with 4% match / Company paid Life Insurance / Stock options
• Travel: 80% travel with remote work on non traveling days

Position Description:
This position is field based, and the incumbent will travel approximately 80% of the time within the territory. You will be responsible, under director level supervision, for initial and follow-up sales calls on prospective and current clients (as of now all clients are VA hospitals and VA outpatient clinics). The device you will be selling is a pain management device indicated for post procedural pain providing a non-narcotic option for veterans experiencing chronic/acute pain.
• Performs initial and follow-up sales calls on prospective and current clients.
• Conducts product in-services to current clients as needed.
• Must be knowledgeable in all aspects of the use, operation, and maintenance of system.
• Must be knowledgeable in all aspects of competitor products.
• Develops sales plan according to the objectives of the company.

Requirements:
• Bachelor’s degree required
• Detail-oriented; flexibility and creativity.
• Interpersonal and communications skills to work effectively with all levels of staff.

Preferred Experience:
• Military leadership experience
• Familiarity with medical terminology as it pertains to pain management (preferred not required)
• Familiar with HIPAA requirements as they pertain to the DME field (preferred not required)

Description

Position Details:

Title: Production Supervisor
Location: Buffalo, NY
Shift: 7am-3pm Monday-Friday
Compensation: $72k-$78k, 5% annual bonus, $70/month phone stipend
Benefits: Top tier benefits package including Medical, Dental, Vision, Paid Holidays,
Travel: None
Vaccine Requirement: None

Position Description:

As the Production Supervisor, you oversee the daily manufacturing process for the production rooms. You will be communicating with Operations managers to make necessary changes to the production process. You must be able to adapt to changing demand and resources and schedule accordingly. You will lead a team of 30-35 individuals alongside a Team lead and Team lead assist.

Requirements:
The ideal candidate should have experience with Material Resource Planning (MRP) systems and a minimum of 3 years of demonstrated leadership experience. Additionally, experience with planning, scheduling, working with lot controlled product and related paperwork (DHRs/Travelers), and implementing lean principles are preferred, or an equivalent combination of education and experience. A bachelor's degree is required for the role.

Description

Senior Collections Specialist
Location: Nashua, NH
Compensation: up to $65k + 10k bonus ($2.5 collections conus each quarter)
Benefits: Health benefits available on 1st day of the following months after they start, 401k
Shift: Monday – Friday 8:30-5

Position Description:
Highly organized and detail- oriented Senior Collections Specialist will be responsible for ensuring timely collection of outstanding payments, will be involved in analyzing accounts and implementing strategies to reduce accounts receivable. The ideal candidate will have strong customer service kills, deep experience in collections, and proficiency in accounting software.

Responsibilities:
• Monitor and analyze accounts receivable to identify delinquent accounts
• Implement effective collection strategies to ensure timely payment
• Conduct account analysis to identify trends and patterns in payment behavior
• Coordinate with billing department to resolve any billing issues
• Utilize telemarketing techniques to contact customers and negotiate payment arrangements
• Maintain accurate records of all collection activities
• Collaborate with other departments to streamline the revenue cycle management process
• Communicate hold status and the factors behind specific decisions to all levels of Sales Management.
• Establish payment plans for customers
• Monitor credit holds and release pending orders, as needed.
• Propose write-offs of doubtful accounts receivable.
• Provide support during internal and external audits.

Requirements
• Proven experience and minimum 5 years in collections
• Strong knowledge of accounts receivable processes and procedures
• Proficiency in using accounting software
• Excellent communication skills, both written and verbal
• Ability to analyze data and make informed decisions based on findings
• Strong negotiation skills to effectively resolve payment disputes
• Capable of relationship-building, negotiation, problem-solving and follow through with internal and external partners

Description

Title: Field Service Engineer
Location: New York, NY (Island of Manhattan)
Shift: Day Shift
Compensation: 90K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car. Relocation assistance. Profit sharing after 90 days.
Travel: Local travel within assigned territory within 2 hours. 20% overnight travel.

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance, especially in critical settings such as cancer clinics across the island of Manhattan. Your expertise in X-ray theory and troubleshooting supports these vital healthcare facilities, directly contributing to the care and recovery of patients. Beyond calibrating and optimizing our medical equipment, you will delve into the complexities of diagnostic and therapeutic devices, ensuring their reliability and efficacy in detecting and treating cancer.
• Install and service Company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:
• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.

Description

Position Details:
• Title: Field Manufacturing Service Technician (formerly titled Cyclotron Engineer)
• Location: Durham, NC
• Shift: This role follows closest to 3rd shift hours. Your shift can vary dependent on the needs of the Cyclotron in the lab (i.e. when it is to be checked / up and running). Your normal hours will be Sunday through Thursday, 10pm – 6:30am. You will normally work 8 – hour shifts but can occasionally work longer shifts depending on system conditions.
• Compensation: First Year Total Comp = $77.6k – 83.6k
Base Payrate $65,000 – 70,000
Additional Average OT (~10% OT) $9,375 – 10,096
5% Target Bonus $3,250 – 3,500
Total $77,625– 83,596
• Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
• 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
• 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
• “Well Being” reimbursement of $300/year for health/fitness classes and related items.
• Travel: Minimal
• COVID Vaccination: Not required.

Position Description:
Company is seeking a Field Manufacturing Service Technician (FMST / Cyclotron Engineer to support their cross-disciplinary radio pharmaceutical research and production facility. The Cyclotron Engineer functions as part of a team of peers to provide service and maintenance to cyclotron and radio chemistry synthesizers to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively. Additional responsibilities include but are not limited to:
• Provides service and maintenance for multiple cyclotrons and associated chemistry modules as assigned
• Monitors and positively affects financial and operational performance
• Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required
• Participates in personnel training and staff development
• Responds to calls for service support within a reasonable amount of time
• Completes and submits work history tickets in a timely fashion and includes all relevant details
• Schedules work and manages spare parts usage to minimize costs and maximize effectiveness
• Monitors and improves Up Time for site cyclotron system(s)
• Participates in the assessment of semi-complex product and equipment performance and recommends modifications and improvements

Required Knowledge/Skills, Education, and Experience:
• Associates degree in engineering discipline or equivalent Military experience
• 2-5 years of experience in servicing capital equipment and electrical/electronic troubleshooting
• Basic understanding of mechanical troubleshooting (equipment assembly/disassembly)
• 2+ years of experience with customer relationship management preferred
• Working knowledge of the PET radioisotope production workflow preferred
• Ability to work independently and with a cross-functional team
• Technically skilled with proven ability to troubleshoot semi-complex problems and abstract issues, policies & procedures
• Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams, piping diagrams, etc.)
• Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Ability to correctly utilize portable leak detection equipment
• Ability to safely work in regions of high voltage and radiation
• Ability to consistently perform all PMs per SOPs with no external support

Description

Position Details:
Title: Field Technical Support Engineer
Location: Santa Barbara, CA
Shift: Day shift, typically M – F
Compensation: Competitive base salary ($80k - $90K) depending on experience and qualifications plus annualized company bonus.
Benefits: Medical, dental, vision and 401K (see website for more information)
Travel: Less than 30% after the first year as needed to support customers at different sites
The Field Technical Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling “Best in Class” post-sale instrumentation support within assigned region for BNSM, manufacturer of the world's leading Metrology tools. Field Technical support activity includes: installation, instrument diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
• Provide “Best in Class” post-sale support and drive continuous improvement of the BNSM customer experience for assigned region.
• Execute to current process, procedures, and controls, while identifying and recommending improvement opportunities.
• High level of technical understanding and system level perspective. Experience with Semi Metrology techniques including
hands-on work.
Essential Functions:
• Hardware and application troubleshooting capabilities.
• System level understanding and data analysis and processing capabilities.
• Handle advanced maintenance and tool repair.
• Independency in problem solving and in prioritization and execution of job.
• Good judgment on escalation necessity.
• Determination and ability to work long hours when necessary, including weekend support if escalated.
• Excellent presentation skills and customer facing capabilities
• Maintain customer satisfaction to high market standards
• Develop diagnostic and repair methodologies
• Accurate and prompt reporting skills
• Other duties as assigned
Environmental Requirements:
• 35% travel both domestically and internationally
• Able to work in Government sites, cleanroom, production floor, & laboratory environments
• Must have & maintain valid driver’s license
Qualifications:
Minimum of bachelor’s degree in an engineering field from accredited university or college with multiple years in a technical role that demonstrates fulfillment of the above denoted knowledge, skills, and abilities. Typically, this encompasses 5 years technical experience coupled with demonstrated leadership and skill progression. Electrical Engineering background preferred. Will look at military veterans with strong technical engineering backgrounds based on military experience and relevant work experience.

Description

Position Details:
• Title: Field Manufacturing Service Technician (formerly titled Cyclotron Engineer)
• Location: Covington, LA
• Shift: This role follows closest to 2nd shift hours. Your shift can vary dependent on the needs of the Cyclotron in the lab (i.e. when it is to be checked / up and running). Your normal hours will be Sunday through Thursday, 2pm – 10:30pm. You will normally work 8 – hour shifts but can occasionally work longer shifts depending on system conditions.
• Compensation: First Year Total Comp = $77.6k – 83.6k
Base Payrate $65,000 – 70,000
Additional Average OT (~10% OT) $9,375 – 10,096
5% Target Bonus $3,250 – 3,500
Total $77,625 – 83,596
• Benefits: Company offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability Insurance, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include:
• 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation.
• 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year).
• “Well Being” reimbursement of $300/year for health/fitness classes and related items.
• Travel: Minimal
• COVID Vaccination: Not required.

Position Description:
Company is seeking a Field Manufacturing Service Technician (FMST / Cyclotron Engineer to support their cross-disciplinary radio pharmaceutical research and production facility. The Cyclotron Engineer functions as part of a team of peers to provide service and maintenance to cyclotron and radio chemistry synthesizers to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively. Additional responsibilities include but are not limited to:
• Provides service and maintenance for multiple cyclotrons and associated chemistry modules as assigned
• Monitors and positively affects financial and operational performance
• Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required
• Participates in personnel training and staff development
• Responds to calls for service support within a reasonable amount of time
• Completes and submits work history tickets in a timely fashion and includes all relevant details
• Schedules work and manages spare parts usage to minimize costs and maximize effectiveness
• Monitors and improves Up Time for site cyclotron system(s)
• Participates in the assessment of semi-complex product and equipment performance and recommends modifications and improvements

Required Knowledge/Skills, Education, and Experience:
• Associates degree in engineering discipline or equivalent Military experience
• 2-5 years of experience in servicing capital equipment and electrical/electronic troubleshooting
• Basic understanding of mechanical troubleshooting (equipment assembly/disassembly)
• 2+ years of experience with customer relationship management preferred
• Working knowledge of the PET radioisotope production workflow preferred
• Ability to work independently and with a cross-functional team
• Technically skilled with proven ability to troubleshoot semi-complex problems and abstract issues, policies & procedures
• Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams, piping diagrams, etc.)
• Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Ability to correctly utilize portable leak detection equipment
• Ability to safely work in regions of high voltage and radiation
• Ability to consistently perform all PMs per SOPs with no external support

Description

Position Details:
Title: Customer Care Coordinator
Location: Cary, NC w/ 5 Remote Days per month (after training completed)
Shift:
24-hour call center, you will work 5 days a week, 8-hour days (plus an hour lunch) on a set shift; current shifts available:
Monday – Friday, 10am – 7pm / 11am – 8pm / 2pm – 11pm
Tuesday – Saturday, 12pm – 9pm
Compensation: $22.50 – 24/hr, to start (depending on shift)
Benefits:
Short and long-term Disability Program
Paid Vacation, Personal and Holidays
401(k) Plan
Medical/Dental/Vision/Life Insurance
Travel: None.
COVID Vaccination: Not required.

Responsibilities
Acting as a customer service facilitator, the Regional Operations Coordinator will partner with the company customers to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care.
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.
• Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of company products and services.
• Work closely with cross-functional teams to ensure a positive customer experience.
• Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
• Support on-site customer facing personnel i.e. Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout system lifecycle.
• Document customer satisfaction issues and escalate through appropriate channels.
• Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations.

In the Customer Care Center, there are 3 core responsibilities, Front line phone and customer support, Dispatching of Field Service Engineers and coordinating service; and Coordination of/scheduling of service activities for Equipment PMs and Updates.

The Customer Care Center is a 24/7 operational call center that is not “technical support” in nature. You will coordinate services between customers and field engineering staff. You will receive inbound and conduct outbound calls. Training is a combination of both classroom and hands on training that in entirety is approximately 6-8 weeks in length. Your specific responsibilities will include:
• Responds to incoming inquiries and/or requests regarding medical equipment service request from customers.
• Demonstrates strong customer orientation.
• Demonstrates strong communication skills.
• Appropriately discusses and promotes company services and products based on customer needs.
• Must successfully exhibit change management capability, customer focus, and high levels of integrity.
• Articulate, positive attitude and professional.
• Ability to effectively listen to customer needs and in handling phone inquiries and documenting within the appropriate technology.
• Strong attention to detail and the ability to multitask in a face paced environment.
• Ability to listen to and accurately follow direction provided by management of the customer service group.
• Assists with investigating and resolving routine problems and recognizes when to escalate customer issues.
• Assists in order tracking, price quoting, and scheduling.

Requirements:
• The company is looking for candidates with 2+ years of experience in a customer relationship related role, in a fast-paced environment.
• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
• Experience communicating ideas and rationale to internal teams and customers.
• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of the issues.
• Good PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
• Candidates must possess great oral and written communication skills.
• Prior Call Center or Sales experience is ideal.
• Associates Degree, or equivalent, preferred.
• Displays high levels of collaboration and influence.
• Strong business acumen, the ability to understand information and processes provided by the company and to clearly schedule and take notes in the systems as needed to document all customer calls. Proficient Microsoft Office Suite skills are a must! Must demonstrate abilities in Word, Excel, and Outlook.

Interview Process:
• 30-Minute Online Panel Interview (camera and audio will be required) with a couple of Customer Call Center managers
• Offer
• Background Check & Drug Screen

Keys to Successful Interview:
• Company will conduct a behavioral-based interview. Understand the STAR (Situation, Task, Action and Result) format when answering questions.
• Be able to share several examples of how your organizational skills have made you successful.
• Show that you are detailed-oriented and can produce a quality plan to fix a problem.
• Be careful to not use slang terms during the interview. Remember your audience! Your customers will be professionals like Doctors, Nurses, Radiologists, etc.
• Ability to multi-task while staying cool under pressure.
• Strong Microsoft office is essential. You will work a desk with multiple screens and programs running at the same time.
• Do your research on the company.

Description

Position Details:
The Driver / Field Service Representative is responsible for the maintenance, cleaning, delivery and pick up of Company medical equipment that is used on rental basis by local hospitals and nursing homes. This position is based in our Milwaukee, WI service center but will involve local driving to and from the medical facilities within the territory using company vehicles.

Day-to-Day Functions:
• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive 26 foot box truck to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Maintain vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Clean and disinfect medical equipment to Company quality standards
• Present highest level of customer etiquette in all patient/customer interactions
Shift or Travel: Typically, first shift hours. Occasional overnight travel if needed (up to 20%) within region to support clients sites (i.e., hospitals). Travel expenses covered by company as needed.
Compensation: $20- $22/hour plus $3,500 sign-on bonus, OT, performance bonus, and on-call bonus
Benefits: Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:
• Total Cash – Base pay and variable compensation are the primary elements of the Company Base Compensation program. These vary depending upon the nature of the job.
• Benefits – Competitive medical, vision, dental, insurance and award-winning 401k plan.
• Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days
• Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.
Vaccine Requirement: Preferred

Qualifications:
• High school diploma or equivalent
• MUST HAVE clean driving record
• Two(2) years’ experience within service or operations field
• Two(2) years’ experience in front-line customer-service
• Ability to lift up to 30lbs and push/pulling up to 75 pounds
• Ability to drive work truck
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment

Description

Position Details:
Title: Senior Process Engineer
Location: Cleveland, MS
Shift: Monday – Friday | 1st Shift
Compensation: $80K - $110K annually (based on experience) + 5% annual bonus potential
Benefits: Company offers a comprehensive benefits package including Medical, Dental, Vision, 401k, Life and Disability Insurance, as well as generous PTO.
Travel: No travel requirements.

Position Description | Senior Process Engineer
As the Senior Process Engineer, you will play a key role in the Injection Molding, Devices, and Biosurgery Operations. Primary focus will be on implementing continuous improvement, new business, and capacity expansion projects. Additional focus will also be on manufacturing equipment reliability and process support work within the Injection Molding, Devices, and Biosurgery Operations. Cross-functional project management will be involved in this role as well.

Additional Responsibilities Include:
• Design/modify precision assembly and/or manufacturing equipment.
• Prepare estimates for various tasks and projects.
• Manage capital projects both directly and through coordinating engineers.
• Drive Continuous Improvement Activities.
• Interface with plant and corporate groups as well as contractors and vendors.
• Manage start-up, debug, and commission of new manufacturing processes.
• Equipment life cycle management including upgrades, replacement, and decommissioning.
• Product life cycle management including product design changes, material changes, Supplier Notice of Change (SNC) assessments, specification changes, etc.
• Provide technical support/troubleshooting to all plant departments.
• Demonstrate proactive communication and problem solving.
• Responsible for supporting and achieving Value Improvement Projects (VIP’s).
• Responsible for always adhering to FDA Design Control standards.
• Responsible for adhering to and maintaining all department Standard Operating Procedures (SOPs), forms, and logbooks.

Requirements:
The ideal candidate has a bachelor’s degree in engineering (Mechanical, Industrial, or Electrical) as well as 5 years or more of Engineering / Manufacturing experience. FDA manufacturing experience is preferred, as well as programming/troubleshooting experience with automation controls, automated assembly, control systems, PLC’s, HMI’s, servo’s, and vision inspection systems. Lastly, Plastics experience such as: plastic bottle blow molding, plastic component injection molding, liquid silicone molding, or film/tubing extrusion and design software experience (AutoCAD, Solid Works, etc.) is also preferred.

Description

Position Details:
The Sr. Field Service Associate/Driver provides day-to-day oversight at the company’s Williston, VT service center and facilitates the delivery, pickup, maintenance, cleaning, and quality processing of company medical equipment. The selected service professional will assist the Territory Service Manager (TSM) in the oversight of company employees – providing work assignments for daily activities and tracking service center metrics. Also involved in compliance-related activities such as self-inspections and infection control to conform to, support, and enforce all company policies and procedures.
Day-to-Day Functions:
• Facilitate Williston team’s delivery and placement of critical care medical equipment in area hospitals.
• Lead internal and external audits
• Inventory of products and parts for the service center. Monthly asset inventories within the service center.
• Drive a company fleet vehicle (box truck or van) to conduct field activities as needed
• Participate in on-call and holiday work requirements as needed
• Assist in preparation and distribution of required reports

Shift or Travel: Typically, first shift hours. Occasional overnight travel if needed (up to 20%) within region to support clients sites (i.e., hospitals). Travel expenses covered by company as needed.
Compensation: $28- $30/hour plus $3,500 sign-on bonus, OT, performance bonus, and on-call bonus
Benefits: Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:
• Total Cash – Base pay and variable compensation are the primary elements of the company Base Compensation program. These vary depending upon the nature of the job.
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
• Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.
Vaccine Requirement: Preferred

Qualifications:
• Bachelor’s degree in Business Management (or related field) and/or 3+ years of senior-level customer service experience.
• Demonstrated experience directly supervising the work of employees and managing change and multiple priorities.
• Elite customer service skills.
• Must be able to complete and pass a DOT physical and ensure ongoing compliance to all DOT requirements while actively employed in this position.
• Must travel as required to customer sites (overnight travel amount will vary depending on the territories to be covered).
• Valid state driver’s license.
• Intermediate experience in Microsoft Office.

Description

Title: Field Service Engineer
Location: Pittsburg, PA
Shift: Day Shift
Compensation: 70k-80K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car. 10K relocation
Travel: Travel: Local travel within assigned territory. 20% overnight travel.

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance. You will visit customer sites to calibrate and optimize our medical equipment, building strong relationships with our clients and providing expert technical support.

• Install and service company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:

• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.

Description

Title: Field Service Engineer
Location: King of Prussia, PA
Shift: Day Shift
Compensation: 75k-80K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car. 10K relocation
Travel: local travel withing assigned territory, limited overnight except for training

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance. You will visit customer sites to calibrate and optimize our medical equipment, building strong relationships with our clients and providing expert technical support.

• Install and service company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Complete all necessary service actions, system checks, and upgrades according to company procedures.
• Collaborate with other Field Engineers as needed to ensure efficient service delivery.
• Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:

• Self-starter with the ability to work independently and travel as required.
• Strong multitasking skills, capable of setting priorities and scheduling work effectively.
• Analytical thinking and problem-solving abilities in high-pressure customer environments.
• Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
• Mechanical aptitude and a commitment to professionalism.

Description

Position Details:
Title: Associate Field Service Engineer
Location: Tuscaloosa, AL (can also live in Montgomery or Birmingham, AL)
Shift: Day shift, typically M – F
Compensation: $70K - $75k base depending on experience and qualifications plus OT
Benefits: Excellent Medical, Dental and Vision coverage, 401k, paid Vacation and Holidays, Wellness reimbursement, tuition reimbursement and flexible spending account
Travel: Primarily local but may require domestic travel as needed for training. Company vehicle provided.

As an Associate Field Service Engineer, you will service equipment used to treat Cancer patients. You must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.
Responsibilities:
• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations and preventative maintenance on their designated
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
• Work safely on Company’s full range of products including medical devices producing high-energy ionizing
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory
• Provide product feedback to home
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or
Qualifications:
We believe you thrive in a fast-paced environment and are always in search for a better way. You are an excellent communicator who supports the team members and wants an opportunity to truly make an impact. We believe that you have:
• Associate Degree or equivalent experience preferably in Electronics, Physics or an associated
• Possess a good electro-mechanical aptitude
• Computer literate
• Experience with servicing Radar equipment is a plus
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
• A good understanding of Good Manufacturing Practice, including ESD requirements
• Must have effective written and verbal communication skills
• Exceptional customer service skills
• Ability to represent the organization in a professional and positive manner
• Ability to organize and prepare reports
• Must be willing to travel and work unsociable hours
• Uphold the company’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
• Must maintain an active driver’s license in the home state
• Employee is required to comply with all customer vendor credentialing requirements and Company's COVID-19 (U.S.) Vaccination Policy.

Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Accelerator Operators for a domestic leader for innovating and providing nuclear medicine for critical patient healthcare needs.

Position Details: Accelerator Operator/Technician
• Location: Beloit, WI
• Shift or Travel: Rotating 12-hour Shift (3-1-3-3 schedule) *must be open to night shift*
• Compensation: $42.31-$46.31/hr. (Eligible for OT) *night shift receives $5 shift differential*
REASONABLE FIRST YEAR W2 ~ $88k-$96k+
o Bonuses/Additional Compensation – Annual Bonus, Relocation negotiable
• Benefits: Company offers a benefits package including comprehensive health, dental, life, Short- and Long-Term Disability; 401(k) match up to 4%, Employee Stock Options, 20 days PTO, and several other benefit options.
• Vaccine Requirement: NO

Position Description:
The Accelerator Technician will assist in the development of the processes around routine and non-routine particle (electron) accelerator equipment operations and maintenance tasks necessary to manufacture radiopharmaceuticals safely, compliantly, and efficiently. The individual will be responsible for the operational success of the radioisotope production process, including accelerator startup/shutdown operations and maintenance, target irradiation, and other routine operations.

Requirements:
• Navy Nuke or Electricians Mate Background is an ideal fit
• BS or Technical qualification in Engineering, Physics is preferred
• Minimum of 3 Years working in a highly regulated/cGMP environment or equipment experience
• Experience working with electronics, testing equipment, and mechanical systems
• Understanding/knowledge operating accelerator, reactor, or other radiation producing devices
• Experience in radiopharmaceutical production is preferred

Description

Position Details:
Title: Regional Supervisor
Location: Remote, home-based in New York City area
Shift: Standard daytime Mon-Fri business hours; otherwise as needed by customers, clients, or your team.
Compensation: $90K-$105K base salary + annual bonus + relocation.
Benefits: Company offers a tremendous benefits package: flexible Medical/Dental plans; Tuition Reimbursement (110% for “A” grades, 100% for “B”s, 90% for “C”s); Employee Stock Purchase Program; STD/ADD/LTD; life insurance; paid prescription coverage; and an outstanding 401k plan (Company matches 50 cents on the dollar up to 8% of your investment, and they also, whether you put $ in a 401k or not, invest a discretionary 8% into a 401k automatically for you), health and wellness plans, 11 paid holidays annually, 2 weeks of vacation, and much more!
Travel: Travel covering mainly the metro and surrounding area accounts, clients, and team of specialists and service techs providing care and coverage across the major hospital systems. This is a hybrid role where you will work from home and be in the field, leading your team and managing clients and business, whether in the operating room, or surgical center with them and your specialists/service technicians.

Position Description: As a Regional Supervisor, you are responsible for the day-to-day performance of all Onsite Specialists within the region, including customer engagement and collaboration with Sales to further strengthen and build the business. You will lead a team of ~20 direct report Specialist covering the major metro area healthcare systems. Key responsibilities include:
• Supervises (directly) the Onsite Specialists, including selection of new employees, performance evaluations, career development, timecard, assigns overtime, and corrective actions.
• Coaching, developing and leadership of all Specialists throughout assigned territory.
• Partner with Endoscopy Sales Reps to drive support for Specialists with strong customer engagement and growth of the business.
• Interact with customers (Administrators and Clinicians) regarding Specialist performance.
• Assist in the implementation of new accounts with a primary focus on Specialist performance. Responsible for interviewing and overall talent acquisition.
• Monthly reports to Regional Service Manager on region performance / activity / HC. Enforce on time completion of SLMS assignments for all Specialists.
• Work with Operation’s Associate to ensure sick and vacation days are covered.
• Monitors the attendance of employees.
• Responsible for writing performance and merit reviews.
• Adheres to all policies and procedures put forth in the Sales code of conduct. Works with Regional Director to gain understanding of Regional P&L.

Requirements: Bachelor’s Degree is preferred, but more importantly significant leadership and execution experience is required. Typically, early-to-mid career military candidates who have aligned experience leading small-to-medium sized unit teams conducting operations perform exceptionally well in this role leveraging an OPS leadership focused background. The company is focused on candidates who have a history of “break-out” performance, both personally and as part of winning teams. Candidates must be extremely customer service oriented and maintain the highest levels of moral courage and conviction. Ideal candidates will be outstanding leaders and analytical operational thinkers with a passion for people, leading teams, and the company’s mission. Candidates must be living in the location, be from the location, or have strong ties to the location for this position. Additionally, all selected candidates must be able to / possess:
• Communicate with large groups of people in person, over the phone, and otherwise.
• Generate and explain detailed forecasts, guidelines, and procedures.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent professional interpersonal skills.
• Demonstrated effective managerial skills with quick decision-making ability.
• Excellent organizational skills.
• Excellent problem-solving ability.

Description

Position Details:
Title: Maintenance Mechanic
Location: Buffalo, NY
Shift: 3pm-11pm, Monday night-Friday night
Compensation: $28-32/hr
Benefits: Top tier benefits package including Medical, Dental, Vision, Paid Holidays
Travel: None
Vaccine Requirement: None

Position Description:
As a Maintenance Mechanic, you will be responsible for setting up and repairing a variety of fabricating machines and equipment used for medical device production. Using hand and power tools, you will repair or replace defective parts, materials, or equipment. All work must be done in accordance with diagrams, sketches, operation manuals, and manufacturer specifications. Your contributions will be instrumental in maintaining the overall functionality and reliability of the facility's equipment.

Requirements:
The ideal candidates for the Maintenance Mechanic role should possess a minimum of 2 years of industrial mechanic experience. The company places a strong emphasis on candidates who have PLC experience and can seamlessly integrate into the role and contribute immediately. Preparedness to discuss hands-on knowledge with specific examples is crucial, and individuals with experience as military and/or civilian maintenance technicians are highly regarded by the employer.

Description

Title: R&D Manager
Location: Portland, OR
Schedule: M-F Days
Compensation: $90k-$130k base salary, depending on experience
Benefits: Comprehensive benefits package includes Medical, Dental, Vision, 401(k), short/long-term disability, flexible spending/health savings accounts, PTO plus 8 paid Holidays, and other voluntary life benefits. After one full year, Molecular employees become eligible to participate in their profit-sharing plan.
Vaccine Requirement: No COVID vaccination policy. Hep B Vaccination provided at no cost.

Position Description:
As one of two R&D Managers on the team, this role leads, trains and mentors a team of 6 R&D researchers working on research projects specifically in the development of qPCR, ELISA and autoanalyzer assays relevant to clinical diagnostic tests. This role will oversee establishing timelines, allocating resources, and supporting the R&D team in alignment with the priorities set by the R&D Director.

• Serve as the point person for your teams’ projects, including ensuring project progress, organizing/maintaining paperwork for research projects, assisting researchers with writing and proofreading of summaries, proposals, and SOPs.
• Communicate with external collaborators or clients and support scientific discussions.
• Maintain inventories, approve supply orders, monitor freezers and instrument maintenance logs
• Initiate, direct, and execute scientific research & development that is critical to corporate strategies
• Investigate the feasibility of applying a wide variety of scientific principles and concepts to potential inventions, projects, and problems
• Report to the Director of R&D regularly to update the project results and meet timelines
• Maintain a broad knowledge of state-of-the-art principles and theory. Make major contributions to scientific literature and conferences
• May act as spokesperson on corporate research and development
• May be responsible for management and professional development of research groups, as well as the production teams, interfacing with various departments
• Projects require expert and extensive knowledge of advanced principles, theories, and concepts in areas of expertise. Contribute to the development of principles and concepts new to the field
• Serve as organization consultant and spokesperson on specialized projects or programs
• Advise top management and customers on advanced technical research studies and applications
• Interact with other sections/divisions and support on routine matters (Clinical sample testing)

Requirements:
• PhD in a scientific discipline, with at least 3+ years’ experience in CAP/CLIA lab or clinical research experience OR Master’s degree with 5+ years’ experience OR Bachelor’s degree with 10+ years’ experience in CAP/CLIA lab or clinical research experience required
• Minimum of 2 years in a management role – experience leading, mentoring, developing a team
• Expert knowledge of scientific principles and concepts required
• Regulatory affairs experience (CAP and CLIA) and/or FDA experience
• Ability to work as part of a team in a highly collaborative environment, with excellent interpersonal and communication skills in both verbal and written communications
• Capability to develop specific goals and plans to follow the priority assigned, and ability to adapt to constantly changing environment and work under tight deadlines

Knowledge Needed:
• Experience in a minimum of 9 of the following areas required:
o Pharmacology/Pharmacogenetics
o General clinical chemistry (hematology and biochemistry diagnostic tests) – MUST HAVE
o Microbiology
o ISO regulation/requirements (e.g. ISO17025)
o Immunoassay (ELISA/EIA)
o Western blot
o HPLC
o LC/MS
o Solid phase extraction
o DNA extraction and Sterile technique
o RT-PCR and Proficient with pipetting low volumes (<3 µL) – MUST HAVE PCR KNOWLEDGE
o Robotics/automated high throughput system for molecular assay and/or EIA assay
o Data analysis
o CAP/CLIA regulatory requirements
• Must have 5 years of lab experience with BSL-2 materials
• Strong knowledge of general data analysis, statistics, and statistical process control
• Experience in research techniques in molecular, protein chemistry, LC-MS/MS, or others
• Knowledge of biological analysis, quantitative and qualitative analysis, tabulation of data, equipment calibration, and standard laboratory equipment
• Strong computer literacy, particularly in MS Office
• Knowledge of genetic data analysis software (sequencing, alignment, and/or NGS library) is a plus

Company Description:
Our client is a unique and innovative company in the Dry Blood Spot testing and Self-Collect diagnostic space, that has combined the functions of technology, logistics, research & development, and diagnostics to support the strategies of its customers. They specialize in high-complexity molecular testing with an extensive portfolio of services including infectious disease, toxicology, targeted sequencing, single nucleotide polymorphism (SNP) genotyping, Next- Generation Sequencing (NGS), high-resolution immune profiling, and cutting-edge environmental testing.

Their Mission is to open access to medical testing techniques where geographic, financial, and stigma barriers once created gaps in the healthcare industry.

Why this opportunity?
This is a tremendous opportunity for an experienced Research professional with proven management experience to step up in their career and join an exciting, innovative and growing company and make a big impact with ongoing and future product development. Projects include the development of new assays and process improvements and enhancements to existing assays. The company has a very robust R&D pipeline.

This is a collaborative team with a fun work environment and a noble mission. They are a unique, fast-paced and growing company that is developing cutting edge technology and improving our healthcare system as a whole.

As well, there is considerable opportunity for professional growth. You will enjoy autonomy in your work while having the support and camaraderie of a cohesive team that is focused on an important mission.

Description

Orion Talent, a customer-centric company focused on helping people discover meaningful careers and businesses grow by finding, delivering, and engaging the best talent around the world, is currently recruiting for a Maintenance Technician position with a family-owned company that produces premium dairy products.

Position Details
Location: Akron, NY
Compensation: $30.85/hr + $1.25/hr HAZMAT premium once certified
Shift: 2nd 3:00pm-11:30pm or 3rd 11:00pm-7:30am
Benefits: Top tier benefits package includes- Medical insurance and employer paid Dental plans, 401(k) with employer match, Paid Family Leave, Paid Vacations, tuition assistance.

Position Description
As a Maintenance Technician and core member of the Maintenance team, you will repair, install, and maintain Electrical Systems and Equipment such as motors, starters, VFDs, transformers, wiring switches, and alarm systems in accordance with the National Electrical Code and any applicable local codes. You will maintain facilities, production equipment, and production support systems.

Position Requirements
• Industrial Electrical experience.
• Experience with electrical control circuits and 3-phase power up to 480 volts.
• Must have education to back up experience.

Description

Come join America's #1 multinational pharmaceutical and biotechnology corporation! This company develops and produces medicines and vaccines for immunology, oncology, cardiology, endocrinology, and neurology.

Position Description: Maintenance Machine Repair Technician

The Maintenance Machine Repair Technician will be working in the Reliability Maintenance environment, and will performing preventative maintenance, modify, install, and maintain company machinery systems and will provide customer training in the implementation of those systems in compliance with company standards and procedures as well as government regulations (SOPs, GMPs, GLPs, PSM, etc.) You can serve as a maintenance advisor in areas of engineering (process design, material selection, documentation, calibration, testing and problem-solving methodology, project scope and follow up). You will also be responsible for priority assessment and decision making as it relates to troubleshooting, diagnostics, assembly, repair, and a proactive maintenance of systems and equipment in a cost-effective manner. Routinely exposed to hazardous materials, heights, temperature extremes, equipment in motion, dusty and dirty conditions, stooping, bending and heavy lifting. May work variable shifts and 24-hr on-call as required.

Roles and Responsibilities:
o Read and understand drawings / blueprints, utilizing this knowledge for the installation / repair of new and existing equipment.
o Requires the use of precision measuring devices, and properly install pumps, agitators, and mechanical seals.
o Will be required to work with precision bearings, electric motor gearing, gearboxes, packaging machinery and related equipment.
o Responsible for priority assessment and decision making as it relates to troubleshooting, diagnostics, assembly, repair, and a proactive maintenance of systems and equipment in a cost-effective manner.
o May work variable shifts and on-call as required.
o Participates in multi-craft work activities as required.
Position Details:
Location: Kalamazoo, MI
Shift: Currently hiring for 1st, 2nd, and 3rd shifts.

Compensation: Base hourly compensation is $24.00 -$35.50 depending on experience + a shift differential (if working a 2nd or 3rd shift) and you can expect to do 10-15/hrs. of overtime per week. Total 1st Year average $55k-$75k depending on level hired for. Excellent benefit options and relocation assistance if needed. A 4K SIGN ON BONUS will also be PROVIDED!!
Preferred and Required Skills:
• Must have either industry or military veteran (mechanic or electro-mechanical) experience desired!
o mechanical equipment
o bearing assemblies, drive assemblies, pumps, and gear boxes
o power tools powered industrial vehicles, technical work
o pneumatics and hydraulics
o basic electrical
o ability to read blue prints
• Must have high school diploma / GED, Associates Degree, or equivalent military experience.
• Excellent communication skills
• Strong work ethic
• Machining skills is a bonus!
• Journeyman certification is a huge plus, but not required