Job Ref: # EB-3729049996
Date Posted: 2/24/2025 8:00:00 AM
City, State: Harrisburg, PA
Category: Chemicals
Salary: $80,000 - $100,000
Job Description
Position Details:• Title: Technical Account Manager (Steam-Water Cycle Industry)
• Location: Pittsburgh, PA, Central PA, Eastern PA
• Shift: Monday – Thursday, Day Shift
• Travel: 25%
• Compensation: $80 to $100K + commission
• Benefits: Medical, Vision, Dental and life insurance, 401K, Bonus opportunities
• Vaccine Requirement: No
Position Description:
• Manage customer accounts, including developing and maintaining strong relationships, addressing customer concerns and issues, and managing customer expectations
• Provide technical support and troubleshoot equipment issues and customer service requests for customers via phone, email, and on-site visits
• Serve as the primary point of contact for customers and provide exceptional customer service, including training on equipment operation and maintenance
• Collaborate with the sales teams to identify and implement equipment upgrades and improvements as needed
• Keep and maintain accurate records of customer interactions, performance information, and equipment repair/maintenance data
• Ensure compliance with safety and environmental regulations, including site-specific safety trainings and requirements
• Analyze customer needs and recommend solutions to improve equipment performance
• Identify and implement product or service applications tailored to a specific customer’s needs
• Create and maintain technical documents and manuals
• Coordinate with sales engineers and cross-functional teams to ensure timely and efficient resolution of customer issues
Requirements:
• Bachelor’s degree or equivalent experience
• 5+ years of experience in the steam-water cycle industry, preferably in account management or sales
• Working knowledge of mechanical and electrical systems, as well as control systems
• Excellent problem-solving skills and ability to troubleshoot equipment issues
• Strong communication, negotiation and customer service skills
• Self-motivated and results-driven with a high level of initiative and ability to work independently and within a team environment
• Willingness to travel
• Must have a valid driver’s license and vehicle for local travel